clinical administration lead
Resume:
Francis Paola Ferrera Escobar ** Georgetown, Irvine, CA 92612
***********@*****.***
Objective:
Bilingual Spanish/English Patient Service Specialist with a strong work ethic and a passion for learning. Excellent team player with the ability to assist patient’s professionally while providing the highest level of service.
Skills and Qualifications:
Excellent customer service skills
Friendly service on the phone and in person
Calm demeanor in stressful situations
Pleasant and Positive "Can Do " attitude
Able to work well as a team player in a fast-paced environment
Strong organizational and follow up skills
Multi-tasking and ability to prioritize
Languages (read and speak)
English- High level
Spanish -High Level/ Native
Italian- High beginner level
Career Highlights:
Clinical administration lead Newport Beach, CA February 1st2016-Present
Newport Mesa Audiology Balance and Ear Institute
Assist in overseeing the operational flow of a patient’s experience from check-in to closing out at two locations.
Assist in patient management: follow up on concerns or questions patients may have regarding scheduling or any office visit concerns.
Performs front and back office duties for optimal flow and patient experience.
Provide leadership and strategic direction to staff in order to achieve performance objectives.
Responsible for ordering and maintaining inventory for office and clinical supplies.
Assist in training, coaching and developing new staff.
Schedule and room patients when needed.
Use EMR software to manage patient’s records and files; reinforce and uphold patient’s confidentiality as required HIPAA and clinic.
Perform clerical work such as copying, faxing, emailing etc.
Bilingual Member Services Representative Long Beach, CA Sept 2015- January 2016
Scan Health Plan through RemX Staffing
Responds to member questions via telephone regarding; insurance benefits, Dental, Vision, prescription coverage, providers, Medical groups, eligibility and claims.
Under immediate supervision, receives and places follow-up telephone calls to members and providers whose issues require more research in a timely manner.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Able to work on company projects, assist meetings and work weekends and holidays as needed.
Patient Service Specialist Vancouver, WA April 2014 - July 2015 Ear, Nose, & Clinic of the Northwest
Patient check in / check out
Schedule and confirm appointments
Medical records
Referrals
Patient registration
Triage phone calls and messages
Maintain HIPAA guidelines
Update patient account’s including financial information
Collect payments for services rendered.
Maintained a tidy and pleasant appearance of the reception area
Host, /Busser/Register/ Waitress Vancouver, WA April 2013 – July 2015
Dulin’s Café
Ensuring that the needs of the guests were met while they were waiting
Provided estimated wait times for guests
Monitoring the guest waiting
Maintain clean and organized tables and work area
Took drink orders and recommended appetizer items
Bussed, cleared, cleaned and set tables in an efficient manner.
Calculated bill’s and processed payment’s
Education:
Bachelor of Arts in Spanish California State University -Long Beach
August 2019- December 2021(Present)
Associates of arts Clark College/ Orange Coast College January. 2014- July 2019
Study abroad for Spanish Universidad de Valladolid
May. 2016-Aaugust 2016
High school diploma Mountain View High school June 2012
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