Carole Klingbeil adg4ix@r.postjobfree.com Pasadena, CA 805-***-****

Result-oriented customer relations specialist with considerable experience in sales, organization, innovative results.

Possess in-depth understanding of customer service and providing excellent results with patience, data entry skills.

Customer Relations Data Entry Research Organization Time Management

Mailchimp Multitasking Slack Quickbooks Zoom familiarity

EXPERIENCE

2/19 – 7/20 Cartvertising, Inc. - Houston, TX Sales Rep Assistant – Remote, Part-Time

Coordinate strategy to cold call upon businesses setting advertising appointments.

Oversee Google calendar to efficiently schedule potential clients.

12/17 – 2/19 Independent Small Businesses Office Support / Web Design Creator – Remote

Executed project management workflow involving customer relations, updating databases, file management, updated business websites to further increase revenue using Monday.com online workflow,

5/17 – 12/17 La Canada School of Music – La Canada, CA Office Manager / Customer Service

Cultivated parent/student relationships increased new student enrollments.

Enabled a cohesive scheduling system improving teacher workflow.

Quickbooks: payroll, accounts receivable, monitored incoming charges.

5/09 – 5/17 Delicious Expressions Online Bakery – Santa Barbara, CA General Manager

Secured new and repeat customers by fostering strong relationships established during telephone orders including after delivery followup. Achieved 5 star yelp customer reviews.

Carried out daily operations, inventory, delivery schedules, Excel accounting processes, and renovated Shopify Ecommerce website enticing 30% increase in new customers accompanied by inspiring email campaigns and upcoming events.

Utilized very basic HTML to further customize website if needed, order fulfillment.

Quickbooks: all banking reconciliations, accounts receivables & payables.

10/08 – 5/09 Santa Barbara News-Press – Santa Barbara, CA Account Executive, Outside Sales

Achieved solid revenue streams by 50% increase within 4 months through personal contact with new clients and identifying new client-specific coupon offers ensuring local visibility.

Maintain solid customer relationships by handling concerns with professionalism.

9/07 – 10/08 3 Day Blinds – Santa Barbara, CA Account Manager – In Home Design Consultant

Inspired window treatment makeovers during in-home appointments achieving 80% sales quota while evaluating space restrictions, client desires, design style and budget.

4/06 – 9/07 Farin & Associates, Inc. - Madison, WI Website Designer – Remote

Collaborated with financial institutions delivering high performance websites.

4/03 – 4/06 Mitinet School Cataloging Software – Madison, WI Marketing Manager / Web Designer

Co-created promotional marketing print material and modernized website producing

10% new client high profile exposure at national trade shows.

2/99 – 4/03 Farin & Associates, Inc. - Madison, WI Customer Relations / Ecommerce Manager

Conducted discovery client meetings which inspired creative marketing websites for 25 financial institutions to include training workshops.

Enhanced client marketing by producing customized Ecommerce affiliate Amazon program integrated into websites creating income producing sales.

EDUCATION Associate of Communicating Arts Degree, Madison, WI Area Technical College

B.S. degree, Madison Business College, Madison, WI

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