IT/AV Engineer
Resume:
David M. Peddicord
Gilbert, Arizona 85297
**********@*****.***
Experience
US Dept. of Commerce Mesa, AZ
IT Office Operations Supervisor December 2019 to Present I utilized IT support software such as Citrix receiver, VMware Workspace ONE, BMC Remedy ITSM, RSA SecurID Management Console, Windows Active Directory, and other network account management systems to resolve IT troubles.
I demonstrated expertise in troubleshooting techniques when aiding office personnel as well as field employees with technical problems across multiple office and mobile systems including desktop and laptop computers, iPads, iPhones, multipurpose office printers, badging printers, VOIP telephone systems, and LAN systems.
I supervised an understaffed IT department that fully supported Census Address Canvassing operations across the state of Arizona.
I exercised professional over-the-phone customer support and troubleshooting practices to ensure Census field-employees were fully capable of performing their daily tasks. AVCom Technical Services Gilbert, Arizona
Service Engineer August 2006 to Present
I perform onsite streaming services, and also sell, service and perform system design of commercial audio-visual-technology products and services for a variety of clients. With that comes the opportunity to provide customer support and consultation.
I was awarded service contracts for the U.S. District Courts in the state of Arizona for 2012 - 2014. During that time I was involved in the repair and upgrading of the courtrooms in Tucson, Phoenix, Prescott and Flagstaff. I was involved in providing upgrades to both AMX and Crestron codes and well as providing new equipment and installation services. I was contracted as Project Manager for the State of Arizona to oversee the upgrading of the boardroom for the Arizona Medical Board. This position required me to write the job spec, put it out to bid and then oversee the installation. Vaddio, Biamp, Audio-Technica and Crestron were the primary components used.
Audio Video Resources Phoenix, Arizona
Electronic Systems & Service Engineer April 2002 to July 2006 I was directly responsible for on-site audio and video system maintenance for various clients including the U.S. Federal Courts, Maricopa County and Phoenix courts, U.S. Army Intelligence Center, Arizona State University, Northern Arizona University, Bechtel plus several other service and maintenance accounts. My duties included, but were not limited to, troubleshooting electronic systems down to the component level, then repairing these systems. Systems can include anything from current state-of-the art digital signal processing equipment, control systems, AV equipment, etc. My strong skills are in the area of troubleshooting and understanding system function. I am very comfortable with clients and try to David M. Peddicord Page 2
always maintain an honest relationship with them. I was also involved is system design and engineering. I am fluent in computer based applications, and have knowledge and experience in AMX and Crestron programming. I am also experienced in RS-232/422 protocols and have been responsible for establishing small computer networks, using TCP/IP. I am fluent with Windows 10, Outlook, WordPerfect, Excel and Office 2016. I have basic experience with AutoCAD, Photoshop and Adobe Acrobat.
Education
U.S. Air Force Ft. Monmouth, New Jersey (Detachment, USAF) Diploma in Electronic Equipment Repair
Coursera Online
Google IT Support Professional Certificate 2020
BIAMP Beaverton, Oregon
Audia Training Certification 2013
BIAMP Beaverton, Oregon
Tesira Training Certification 2013
Cleveland Institute of Electronics Cleveland, Ohio Continued studies in Electronic Theory
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