Nasreden Karah
Seattle, WA
****.*****@*******.***
Authorized to work in the US for any employer
Work Experience
Supervisor / Café Manager
Gourmondo Co - Seattle, WA
January 2018 to Present
* Responsibilities:
Customer Service: Displays a "customer comes first" attitude by both modeling, training and holding the team accountable for providing Gourmand service standards. Execute high quality customer engagement.
Composure: Demonstrates a calm and friendly persona at all times, especially during periods of high volume or busy events.
Sales/Promotions: Assists in planning and executing all sales promotions efficiently and effectively.
Environment: Consistently monitors merchandising standards, service quality and speed-adjusts deployment to insure a consistent quality experience for customers.
Register: Has a thorough understanding of cash handling functions, assists in counting tills, recording deposits and tip distribution.
Tools: Utilizes all cafe online tool systems. Including but not limited to daily food ordering & modification to reduce waste, staying up to date on communications, being aware of schedules and inventory sheets as needed.
Inventory: Tracking and monitoring all cafe inventory, expiration dates and waste.
Leadership/Mentorship: Mentors more junior employees and genuinely sets an example of hard work and dedication for team. Promotes and practices safe work habits, directs team members to follow store policies and procedures
Teaching Assistant
Seattle Center College - Seattle, WA
September 2016 to March 2017
* Responsibilities:
Organizing and distributing learning resources
Monitoring students during class work and exams
Managing student behavior
Planning and developing teaching aides
Communication Officer
Sapphire-Tripoli
2010 to 2013
Assisted in sponsoring company's goals
Managed and controlled the virtual community
Managed website & developed content for print and broadcast Administrative Assistant
Hadeer International
2008 to 2010
Part-time)
Answer letters, email and phone calls
Reply and attach documents to incoming messages
Responsible for spreadsheets, word processing, & database management
Complete forms in accordance with company procedures
Maintain paper and electronic filing systems for records and messages
Route and distribute incoming mail and email
Plan & coordinate company events
Teaching Assistant
Aljabel - Al-Gharbi University
2007 to 2010
Part-time)
Teaching grammar and translation to Libyan students
Designing and implementing lesson plans and curriculum
Tutoring students and assisting with assignments and concepts
Organizing and distributing learning resources
Planning and developing teaching aides
Research
Education
Master's Degree in Linguistic and TESOL
Seattle Pacific University
2017
Associate Degree in Communication & Customer Services Management Tripoli University
2010
Bachelor's Degree in Translation
Al-Gharbi University
2007
Skills
• Translation
• Linux/Unix
• Teaching/Education
• Excellent communication and organizational abilities
• Energetic and lively personality
• Open-minded team player and motivator, strong interpersonal skills
• Able to work well independently, under pressure, and in a timely manner
• Dedicated, reliable, and responsible colleague and employee
• Cashier
• training
• Time Management
• Scheduling
• Cash Handling
• Receptionist
• POS
• Office Experience
• Event Planning
• Leadership Experience
• Secretarial
• Research
• Data Entry
• MS Office
• Inventory Management
• retail sales
• Customer Service
• Organizational Skills
• Point of Sale
• Data Collection (1 year)
• Data Analysis Skills (Less than 1 year)
• Administrative Experience
• Mac OS
• SharePoint (Less than 1 year)
• Google Suite
• iOS
• Trello (1 year)
• Google Docs