Office Desktop Support
Resume:
Aleksandr Rybev
San Francisco, CA
********@***.***
TEL: 415-***-****
Mountain View, CA 94043
Lab Administrator
Installation, configuration and troubleshooting Ubuntu Linux servers
Racking / stacking hardware lab
DHCP, DNS and WiFi configuration
Connecting and configuring switches
Testing / troubleshooting Android phones
VMWare
STOTTLER HENKE INC
San Mateo, CA 94402
Linux System Administrator
02/2018 – 09/2018
Responsible for Ubuntu Linux servers, including:
Samba share file server, Bit Defender antivirus server, OpenFire and Mattermost chat servers, Bugzilla server, DHCP server, Nagios server.
Hands-on experience with Installation, configuration, Backup and Administration of Ubuntu16 servers
Hadns-on experience with LAMP servers, including:
Installation/Configuration: Linux OS, MySQL/PostgreSQL, PHP, Apache2
Hands-on experience with Clamav, SCP, Crontab, NFS, Backup, SSH, DNS, Networking, Users/Groups, File permissions, security updates/upgrades, Firewall, Kernel compilation.
Writing Bash scripts to automate Linux and simplify my business duties.
Vmware V-Sphere experience
Hands-on experience with Nagios Xi – Installation / configuration, monitoring Linux / Windows servers and Windows work stations and MACs
Desktop User support:
Installation, configuration, troubleshooting and repair of MAC Pro/MAC OSX and WIN10 systems.
Backups, Antivirus, Security, Printing, Upgrades and Updates
Troubleshooting user computer issues and helping users with problems
Experience with security (encryption, authentication,symmetric/asymmetric, public/private keys)
SyncBackPro
Creating FAQs for users and ensuring these FAQs are up-to-date and accurate.
Build an internal wiki with technical documentation, manuals and IT policies
Office 365 administration.
DATAPIPE/RACKSPACE
San Francisco, CA 94121
System / Network Administrator
02/2010 - 12/2017
High Level Customer Service and Support
Hands-on experience with Installation/administration/backup/troubleshooting of Linux: RedHat/CentOS/Fedora/Ubuntu. (Crontab, Puppet, DHCP, DNS, SSH, NFS, Samba share, SCP, Apache2, Cobbler/Kickstart)
Active Directory implementation and administration on WIN 2008/2012
Network file sharing systems (NFS/DFS).Windows Deployment service, DCHCP/DNS service, File share service, Printer cervices, WSUS, Back up Service.
Experience with /WIN7 /WIN10 /Mac Pro/Mac OSX
Hands-on experience with TCP/IP Networking protocols, including Ethernet, IP addressing and subletting, Switching, Routing, LAN/WAN, VLAN, DNS, DHCP, NAT, PAT, OSPF and network monitoring
Experience with Vmware Vsphere 6-6.5 and Hyper-V
Experience with Bash. (Currently I am studding Ruby)
Server / PC desktop hardware : SuperMicro, DELL, HP (repair, installation, configuration, rebuild existing servers, build PC desktop and servers from scratch)
RAID (RAID 0, RAID 1, RAID 5, RAID 6) installation, maintenance and troubleshooting (3ware, Adaptec, MegaRaid)
Nagios – Installation / configuration and monitoring.
Experience with F-5 Load Balancer
Office 365 – Installation/Configuration and Troubleshooting
Experience with Google Apps
Configuring and troubleshooting VPNs ; SSL\IPsec and ACLs
Experience with Cisco routers and switches, Juniper
Experience with firewalls: Fortinet, Cisco/ASA, Sonicwall
Salesforce, Cacti, Trend Micro, Symantec Endpoint Protection, McAfee, Bit Defender.
Windows and Linux server backup + R1soft - Server Backup Manager, SyncBack Pro, Clonezilla, Acronis
Data center experience, including cabling (CAT 5/5e, CAT 6, Fiber Optic ) racking/stacking, KVM, patch panel( Racktable, Hardcat)
Remote Server Monitoring/Management through KVM / IPMI/VNC
Responding to Network and Systems Alerts
Responding to DDoS attacks and mitigate as needed
Experience with VOIP systems
Assistance with office systems, special projects, and additional duties.
VISA
Foster City, CA 94404
TECH SUPPORT ENGINEER / DESKTOP SUPPORT
03/2007 - 12/2009
Installation and management of Microsoft Windows Operating Systems images - Windows /2000/XP/2003/Vista/MAC Diagnose & repair PC/MAC hardware & software,
Create and maintain user accounts/security user permissions on AD
SSL/Encription
Configuring, installing, and supporting desktops/laptops.(DELL/IBM/Mac)
Configuring and troubleshooting various printers and scanners.
Support wireless phones (iPhone/Blackberry) office Wi-Fi routers
WAN/LAN Troubleshooting
Troubleshooting TCP/IP connectivity issues across a variety of technologies (LAN/Dial-up/Broadband/Wireless)
Support Security Standards (anti-virus/anti-spam/firewall/patching)
MS Office support, troubleshooting and problem resolution skills
Perform software and hardware updates and patches on a regular basis Deployment and installation new/upgraded computers for the users Support backed-up data recovery on failed hard drive
Scheduling and relocation of desktops during office remodels and relocations Maintains passwords, data integrity, system access and security (including access rights and group memberships)
Participation and training Desktop team members
Internet Explorer, Fire Fox
Active Directory
Norton Ghost
VPN
Remedy Ticketing System
UNITED AIRLINES / SFO MAINTENANCE OPERATION CENTER
San Francisco, CA 94128
PC TECH – BREAK FIX / PRINTER TECHNICIAN
05/2005 - 01/2007
Desktop and Laptop support of HP and IBM hardware including installation and configuration of hardware and software applications
Microsoft system image creation using Symantec Ghost.
Networking (TCP/IP, DNS, DHCP, Wi-Fi) and troubleshooting connectivity issues.
Supporting Microsoft Office and configuring Microsoft Outlook to use Exchange.
Supporting Windows XP/2000
Set Up, Repair, Troubleshooting, installation and configuration
of various network printers
Establishing accounts, orientation with first time logon, and troubleshooting user issues
Providing knowledgeable assistance with standard desktop programs and operating systems including the Microsoft Office application
Internet Explorer & Firefox /Set Up, Troubleshooting
Support Novell Client
Remedy Ticketing System
EDUCATION
Muurisepp University, Tallinn, Estonia
Bachelor Degree in Electrical/Mechanical engineering
City College of san Francisco
Networking, Network Security, Wireless Networking, Linux
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