Summary:

**-***** ** ********** ** IT-Industry played multiple roles as Senior Lead Consultant /Service Delivery Manager for Global Technical Support Project Planning and managing various projects. Managed AWS, DevOps and SQL Database Administration Projects. Experience on AWS and DevOps Administration, Project management, quality management, and Vendor/Subcon Team management. Production System stability, performance management, Project Budget Analysis, worked on request for proposals for various clients. Strong experience in Delivery with distributed teams, onsite/offshore, define and implement delivery processes, handle mix of project types and technologies. Managed delivery of

$10M-$12M portfolio, hands on experience in delivery of large scale Technical and IT operations engagement(s) with a team of at least 150 people in Global Service Delivery Model for both onshore and offshore teams. Demonstrated ability to work in a very fast paced environment, to manage multiple tasks, to adapt and deliver results in highly unstructured situations. Ability to build high performing teams, mentoring team members, building a strong second line, ability to attract & retain talent. Excellent customer interfacing skills and proven ability to interact with Senior leadership team from IT and Business in the customer organization. Good understanding of Project Financials and key levers that influence profitability. Ability to provide coherent vision, strategic plans, and leadership to achieve peer/stakeholder buy-in and successful alignment with business vision. Able to deal with diverse set of stakeholders and tune abstraction levels to be able to communicate effectively. Proficient in articulation, communication and presentation.

Managed multiple complex projects with an efficient leadership role as a Project and Program Manager for accounts in multiple domains like Financial, Energy, Banking, Manufacturing, IT Software, Pharma & Health Care domains. Responsible for managing multiple projects in a budget nearly about $ 25 million. Responsible for managing the Projects and ensuring on service delivery quality as per the business standards & requirements prior to the project implementation, e.g., testing, deployment and pilot phase requirements as per the specific program plan requirements. Experienced in active management of resource loaded Project Schedules and resource assignments using Microsoft Project and also experienced in implementing projects utilizing industry standard system development life cycle methodologies like waterfall and agile methodologies. Had experience managing projects with 3rd party vendor and subcontractor mechanism while delivering the multiple projects in different domains during all these Years. Trained internally on Project Management and Service delivery & Quality Management. Supporting pre-sales, capture, activities to help secure our largest programs and ensure they are setup for successful delivery. Successful engagement execution on large complex programs to achieve on time, on budget and on expectation delivery. Maintaining program delivery quality, profitability and customer satisfaction, among other metrics and ensuring strong program governance. Fostering and maintaining relationships with senior external and internal stakeholders to correctly manage expectations and achieve successful program outcomes, Delivering programs of work within the constraints of a scope, schedule, feature, functionality, and budget. Ensuring that the team and the program operate within the organization and customer policies, procedures & guidelines. Establishing a strategy of continuous risk management that enables proactive decisions and actions throughout the program life cycle. Good leadership and oversight to the internal project managers in mid-trier engineering, database, capacity Management, Application support and admin teams to execute them towards reaching the overall productivity as per the program from a project management and Service Delivery perspective. Defining and managing project scope, schedule and budget, managing project schedule and budget variances, Prasad P -Sr. Service Delivery Manager/Technical Project/Program Manager -Service Delivery Operations & IT-Infrastructure Mgmt. (DevOps, AWS, Azure, Database administration & IT- Operations Management) Email ID: adg4gk@r.postjobfree.com Contact No: +1-732-***-**** Location: NJ, USA and providing implementation alternatives to mitigate project risk related to scope, schedule and budget.

Maintaining Docker container clusters managed by Kubernetes, Linux, Bash, GIT, Docker, on AWS. Utilized Kubernetes and Docker for the runtime environment of the CI/CD system to build, test and Production deployments. Building/Maintaining Docker container clusters managed by Kubernetes, Linux, Bash, GIT, Docker, on GCP. Created DEV, TEST, and PROD environments in AWS cloud using Kubernetes. Implemented Dev, QA & Production environments, load balancing, scaling, fault tolerance infrastructure with Kubernetes. Deployed containerized pods for different application deployment in an easy & fast way without downtime. Implemented Kubernetes cluster environment for various deployments required for CICD implementations. Experienced in Docker, Jenkins, Ansible, Maven for automation for build and CI/CD. Experienced in working with version control systems like GIT and used Source code management client tools like GitBash, GitHub. Experience in using Maven as build tool for the building of deployable artifacts and Ansible configuration Management tool to run ansible playbooks. Deploying and maintaining production environment using AWS EC2 instances and ECS with Docker. Built and deployed Docker containers to break up monolithic apps into micro services, improving developer workflow, increasing scalability, and optimizing timelines and resource optimization. Experience in analysis, design, and deployment of various applications in all the environments as per client business requirements. Managing the projects in waterfall and Agile methodology project management. Experience in Windows, UNIX environments, by Providing Global Technology Support as well as application production support and service delivery. Incident, Change, Problem Management as per ITIL standards to defined processes Experience in identifying, troubleshooting and resolving day-to-day SQL database, AWS and DevOps administration activities. Key Domain and Technical Knowledge

• Domain: IT, Health Care, Life sciences, Finance, Energy, and Manufacturing,

• Technical: DevOps Administration. AWS database and storage, MS SQL Database Administration Windows administration, AIX Administration and Tivoli Storage Manager.

• Tools: Git, GitHub, Jenkins, Maven, Docker, Kubernetes, Selenium, Toad, and SSMS,

• Ticketing Tools: HP Service Center, CA-Service Manager, CA Service Catalog, IT-Central Remedy, IBM Maximo, HPOO, Service now and BMC Remedy.

Academic Qualification:

• Bachelor of Technology in Electrical and Electronics Engineering in 1995 from Nagarjuna University, Guntur, Andhra Pradesh, India.

• Master of Business Administration (Tech. Ops.) in 2012 from Sikkim Manipal University, Manipal, Karnataka, India.

Certifications / Professional Awards:

• Microsoft Certified Professional. Microsoft Certified System Analyst.

• IBM Tivoli Certified Professional. ITIL V3 Foundation Certified Professional.

• SQL Database Administration Certified Professional.

• Best Performance Team Award by the client among Global Client Teams and Best Performer Award by Infosys for solely Managing Global Support Teams.

• Best Team award among all the Teams in BA Continuum Solutions Pvt.Ltd. Company: Pfizer. NJ USA. From March 2018 to till to date. Description: Managing /Maintaining DevOps, AWS,Azure & Database Administration Projects running in 24 by 7 support environment for all client databases like MSSQL, Oracle, MySQL, and AWS DynamoDB taking care of day-to-day –operations by coordinating with all the internal and external stake holders to fulfill their business and technical requirement as per the defined processes through ITIL & SDLC. Implementing an alternatives solution based on cloud-based technology and DevOps automation which assist the functional business units. Works closely with technical and client management to design and implement supporting tools for business application deployment requirements and processes to meet high availability, scalability & performance of the system. Role and Responsibilities: Sr. Lead Consultant/Architect/ Infrastructure Management-DevOps, AWS, Azure & Database Operations Support and Administration. Project Management /Effort estimation and billing. Building/Maintaining Docker container clusters managed by Kubernetes, Linux, Bash, GIT, Docker, on AWS. Utilized Kubernetes and Docker for the runtime environment of the CI/CD system to build, test and Production deployments and to orchestrate the deployment, scaling and management of Docker Containers. Utilized Kubernetes & Docker for the runtime environment of CI / CD system to build, test deploy. Building/Maintaining Docker container clusters managed by Kubernetes, Linux, Bash, GIT, Docker, on GCP. Created DEV, TEST, and PROD environments in AWS cloud using Kubernetes. Implemented Dev, QA & Production environments, load balancing, scaling, fault tolerance infrastructure with Kubernetes. Deployed containerized pods for different application deployment in an easy & fast way without downtime. Implemented Kubernetes cluster environment for various deployments required for CICD implementations. Deploying and maintaining production environment using AWS EC2 instances and ECS with Docker. Installation and configuration of SQL Database Servers on various environments and Create design artifacts. Migrated Linux environment to AWS by creating and executing a migration plan, deployed EC2 instances in VPC, configured security groups &NACL's, attached profiles and roles using AWS Cloud Formation templates and Ansible modules. Used Jenkins, Git/GitHub and Docker registry/daemon for configuration management and automation using Ansible. Created Docker containers by using docker images, Created the environments by using docker compose. Proactively identify, assess and mitigate project risks across the project stakeholder community. Throughout the program, consistently evaluate the team’s activities to identify opportunities for make utilizing the seniority of the team. Active engagement of peers to support in the successful execution of the program/project as per the plan. Active sharing of experience and learnings with the broader Project Management Community within Enterprise Services through mentoring, publishing, presentation and participation in community activities. Collaborate with all internal and external stakeholders including project team members and vendors ensuring project objectives are understood and roles and responsibilities are well defined and followed without fail. Consistently follow the standard change management control process defined as per the ITIL process standards to ensure on quality of the service deliverables. Managing all aspects of the project including risk, issues, communication plan, decision making, project execution, running & steady state and project interdependencies. Facilitate meetings clarifying business and technical requirements and decision making. Lead project groups within the Program and across stakeholder groups. Managing resources in a matrix management organization and collaborate with senior management on resource allocations based on project priorities. Experience in validation of business requirements (BRDs) and participation in the translation of those requirements into FRDs and system design features as per the technical requirements. Also has experience in the creation & execution and tracking of system Functional and User Acceptance Testing activities (UATs). Managing project teams following the systems development life cycle including the business requirements definition, functional & technical design, code development, system testing including unit, system, performance, etc., deployment and rollout including training and pilot implementations.

• Responsible for installation & configuration of Jenkins to support various Java builds and Jenkins plugins to automate continuous builds. Trained staff on Jenkins, Docker, GitLab and Kubernetes administration. Managing DevOps and AWS Projects in Agile methodology. Experienced in various deployments in AWS Cloud environment and DevOps projects. Experienced in CICD implementation for deployments in the various projects. Experience in Power shell and Ansible scripting. Worked on multiple AWS instances like Elastic Load Balancer (ELB), Security groups, and AMIs, Auto scaling to design cost effective strategies. Configured AWSIAM and security group in VPC (Public and Private Subnets) using Chef. Used IAM to assign roles, to create and manage AWS users, groups, and permissions to use AWS resources. Create and maintain fully automated CI/CD pipelines for code deployment and testing before Production deployment. Actively manage, improve, and monitor cloud infrastructure on AWS, EC2, S3, and RDS, including backups, patches, and scaling. Reduced costs by eliminating unnecessary servers and consolidating the storage and databases. Built and deployed Docker containers to break up monolithic apps into micro services, improving developer workflow, increasing scalability, and optimizing timelines and resources.

• Installation and configuration of SQL Database Servers on various environments and Create design artifacts. Database Design, Implementation, configuration, database changes, Troubleshooting, UAT testing. Interact with clients to elicit architectural and non-functional requirements like performance, scalability, reliability, availability, maintainability. Installation and configuration of SQL Database servers for all client datacenters across the globe. SQL DB server build for all datacenters in clustered environment with fault tolerance. Automating the Database backup by creating and scheduling database maintenance plans. SQL Database migrations and handling DB Backup, recovery and performance tuning by monitoring health checks of all SQL Database servers on regular basis. Handled client calls on regular basis to provide updates from the Team. Providing Support to all Customers’ Global Datacenters for their applications. Managing the teams globally as part of our Global Technical Support for all business requirements of the customer. Managing DevOps, AWS and Database Teams for the projects to manage and providing end-to-end support for complete life cycle as per ITIL Standards. Quality Management on Service Delivery for all the projects handled.

• Projects involve IT-service delivery support to the customers by establishing Service Manager/Incident/Change/Problem Management Team to support IT- Infrastructure to Clients. Adept in mapping client requirements, BRDs, FRDs, Implementations troubleshooting, RCAs, and resolutions. Coordination with global ROS Teams, Product Vendor Teams on resolving complex issues via Incident, Problem and Change Management processes. Planning and implementation of data and storage management solutions in Azure Could. Implementing scripts with PowerShell for Runbooks. Experienced in various SDLC project phases: Requirement/System gathering/System Analysis, Functional Specification, Business Logic's, Design, Layered Architecture, Test plans, Coding, Code review, Testing, Performance tuning, Documentation, Implementation and Maintenance. Experience in installation of Operating Systems, Packages and Patches, maintaining user accounts, Performance tuning, troubleshooting. Working knowledge of source code and configuration management solutions and administrator experience on CICD strategies and tools such as Jenkins, Ansible, Maven and Docker etc. Understanding of test automation tools and strategies (such as Selenium, etc.) Excellent team player with problem-solving and trouble-shooting capabilities.

• Experience in Datacenter administration by building database, application and web servers with clustered environment. Experience in Worked with multiple vendors and geographically distributed teams in global service delivery model. Used Terraform for provisioning infrastructure by using JSON as Infrastructure as a Code. Created Json scripts in terraform for creating multiple instances in AWS cloud platform for our Dev, Test and production environments. Strong knowledge of configuration management process using software such as Ansible, Chef or Terraform. Created templates and code (Infrastructure as a code) to automate solution delivery and deployment into AWS Cloud for a wide range of technologies across Linux and Windows platform by using Terraform. Used namespace for distributing the cluster resources between the multiple users in Dev, Test and Production environments. Created namespace to help the different projects, teams and internal stakeholders to share the Kubernetes cluster so that they can get a view on the list of Pods, Services, and Deployments they use to build and run their applications. Used Kubernetes namespace for providing the scope for Pods, Services, and Deployments in the cluster.

• Good communication, interpersonal and presentation skills. Excellent work ethics, self- motivated and quick learner, willing to learn, adapts new technologies and third-party products. Integrated maven with Git to manage and deploy project relates tags. Installed and configured Git and communicating with the repositories in GITHUB. Coordinate all build and release activities, ensure release processes is well documented, source control repositories and branching. Worked in Jenkins, Docker for setting up CI for new branches, build automation, plugin management and securing Jenkins and setting up master/slave configurations. Integrating various Version control tools, build tools, and deployment methodologies (scripting) into Jenkins to create an end to end orchestration build cycles. Troubleshoot build issues in Jenkins, performance and generating metrics on master's performance along with jobs usage. Automate the build and release cycles. Maintained and managed cloud & test environments and automation for QA, Product Management and Product Support. Good Interpersonal Skills, team- working attitude, takes initiatives and very proactive in solving problems and providing best solutions. Deployed the EAR and WAR archives into Web logic and Apache Servers. Configured and Maintained Apache web servers for Release Management Team's for business requirement. Company: Baker Hughes, Houston Texas, USA. From May 2016 to Feb 2018. Description: Global Support for Client’s Application and Database Administration in all environments. Beacon Global Services Project involves Administration of all servers in Production, Preproduction, and Staging environments. Worked on Incident Management, Problem Management, Change Management, and Release Management in this Application Support. Application setup at multiple datacenters across the globe i.e. Dublin, Maryland, MIAMI, Amsterdam, Tomball both Eastern & western Hemispheres & Chevron in USA, Jakarta (Indonesia), Moscow (Russia), China (Beijing), Malaysia (Kuala Lumpur), Columbia and Venezuela Datacenters are operational. Building Database, Application and Web Servers in datacenters across the GLOBE. Role and Responsibilities: Senior Lead Consultant /Project Manager/Application & Production Support. – DevOps, AWS, Database, Application Support and Administration.

• Worked on multiple AWS Services like Elastic Load Balancer (ELB), Security groups, and AMIs, Auto scaling to design cost effective strategies. Experienced in Jenkins, GIT Maven for end to end automation for all build and CICD. Experienced in working with version control systems like GIT and used Source code management client tools like GitBash, GitHub. Experience in using Maven as build tool for the building of deployable artifacts. knowledge and experience in AWS EC2, S3 buckets, etc. Having work experience in support of multi- platform like UNIX, Linux, Ubuntu. Managed multiple environments for both production and non-production where primary objectives included automation, build out, integration and cost control. Expertise in trouble shooting the problems generated while building, deploying and production support. Create and maintain fully automated CI/CD pipelines for code deployment and testing before Production deployment. Actively manage, improve, and monitor cloud infrastructure on AWS, EC2, S3, DynamoDB and RDS, including backups, patches, and scaling. Built and deployed Docker containers to break up monolithic apps into microservices, improving developer workflow, increasing scalability, and optimizing timelines and resource optimization. Building/Maintaining Docker container clusters managed by Kubernetes, Linux, Bash, GIT, Docker, on AWS & Azure. Utilized Kubernetes and Docker for the runtime environment of the CI/CD system to build, test and Production deployments. Good understanding of creating and managing the various development and build platforms and deployment strategies. Working Knowledge of Application Lifecycle Management, Change & Release Management and ITIL process. Exposed to all aspects of software development life cycle (SDLC) such as Analysis, Planning, Developing, Testing, implementing and Post-production analysis of the projects.

• Supervising the installation, configuration, and upgrade of database systems. Implementation& maintenance of high availability & disaster recovery solutions. Planning and execution of quarterly patching of all systems and timely execution of the projects. Experience in applying security patches to all the databases phase wise without any interruption to the existing services. Managing the teams globally as part of our Global Technical Support for all business requirements of the customer. Coordination with Global Teams, Product Vendor Teams on resolving complex issues via Incident, Problem and Change Management processes. Managing Various Teams I.e. AWS and DevOps and Database Teams for the projects to manage and providing end-to-end support for complete life cycle as per ITIL Standards. Quality Management on Service Delivery for all the projects handled. Projects involve IT- service delivery support to the customers by establishing Service Manager/ Incident/Change / Problem /Release Management Team to support IT- Infrastructure to Clients. Handled remote production support Team. Managing the teams globally as part of our Global Technical Support for all business requirements of the customer. Coordination with global ROS Teams, Product Vendor Teams on resolving complex issues via Incident, Problem and Change Management processes. Coordinated with multiple vendors from geographically distributed teams for a successful development, testing and deployment of multiple projects in Global service delivery model. Company: Baker Hughes. Kualalumpur, Malaysia. From June 2014 to April 2016. Description: This project involves providing support to client IT-Operations for which the tools CA Service Manager and Service Catalog is being used for all IT-Operations to handle Incidents, Problems, and Changes. It involves handling of workflow tasks for all categories of Changes for proper implementation across the globe for their business requirements. It also involves articulating BRDs into FRDs by analyzing technological feasibilities for business requirement. Maintaining production system available for the users in all primary, secondary and DR Setup gateway servers across all the regions. Role and Responsibilities: Senior Consultant/Manager/ SQL DB Administration/App. Support.

• Worked on Production Issues by coordinating with all the teams globally for early resolutions to minimize the Impact. Application performance monitoring and worked towards the improvement of the performance by proactively finding out the peak memory consumed key processes. Scheduling the meetings and daily activities for the team to work on regular basis. Maintenance and Support tracks, related activities which involves fixing of reported bugs, implementing any enhancement requests which are in scope. Liaising with various Global support groups to close incidents/problems. Application Support up to the mark by resolving the Incidents /Problems and Implementing the Changes/Releases within the stipulated timelines without having any issues by doing through testing before implementing any release/change. Adhere to the Process while implementing any Change /Release /Migration/Upgrade. Documenting all the Root Cause Analysis in a common knowledge repository for all future reference and easy resolutions of even complex issues to stabilize the system.

• Worked with global technology Teams towards finding out the resolutions for all complex issues. End-To-End Administration of CASM tool used for client IT-Operations. Defining Access IDs, Data Partitions, User ID Administration, for all the end users. Group Administration through Change Management Process. Defining the Change Management Process and attaching proper workflow to the respective change Orders. Participating Change Advisory Board (CAB) meeting from our end to get

/approve the necessary approvals as per predefined schedules to implement the changes. Worked on Enhancements of the Product along with the Product vendor by raising vendor cases. Maintaining the high availability of the tool which always has to be available (round the clock) for Baker Hughes IT- Operations. Purging unnecessary Data and making more memory available to ensure the memory will be available for Key Processes which consumes more memory. Proactively finding the resolutions for some of the complex issues to ensure system stable. Expertise on complete Change Management Implementation Process. Worked with all teams globally for providing resolutions of complex issues. Experienced in active management of resource loaded Project Schedules and resource assignments using Microsoft Project and also experienced in implementing projects utilizing industry standard system development life cycle methodologies like waterfall and agile methodologies. Had experience managing projects with 3rd party vendor and subcontractor mechanism while delivering the multiple projects in different domains during all these Years. Trained internally on Project Management and Service delivery

& Quality Management.

Company: Infosys Ltd. Hyderabad, India. From July 2010 to May 2014. Description: This Project Involves Windows, UNIX Server & MS SQL DB Administration. To minimize simple user management tasks to reduce manual efforts significantly and to submit the POC to the customer. Automated repeated user management tasks by using workflow tasks in HP OO tool and submitted the Proof of concept to the customer, end -to -end application and database administration. Role and Responsibilities: Senior Consultant /Sr. SQL DBA/Manager/Windows, UNIX administration.

• Responsible for MS SQL Database Administration, Database backup, recovery and maintenance. High availability configuration like clustering, mirroring, always on. SQL Database Migrations. Critical production databases support. Automation using Power Shell/SSIS for regular tasks. Migration of databases to Private or Public Cloud environments. Database server migration from on premises to cloud environment. Supporting and health monitoring of all production, QA, Dev. and Test environment databases. Creating maintenance plans for automating the database backup as per the client requirements with proper retention plans. Managing Team of around 120 DBAs across the locations. Close monitoring and tracking of all types of Incidents, RFCs, RFC Tasks and request line items in HPSC to ensure on resolving the issues on time. Report generation and sharing with the client in regular client calls. Handling Team internal review calls on regular basis to ensure that services should be delivered promptly without any escalations.

• Worked on automation of windows and UNIX administration related tasks to do user administration, access etc. Worked with HP Operations Orchestration Tool for automation of Maximum possible Windows and UNIX administration Tasks to avoid manual interventions for saving lot of time with minimum risk. Prepared workflow for all the tasks which must be automated and gathered the Inputs from the teams concerned. Build Flow charts for each and every task workflow to get more precise results. Responsible for Resolving the Incidents/Requests within the SLAs with appropriate resolutions. Documented the Root Cause Analysis and Maintained Common Knowledge Repository. Responsible for all the knowledge Management Documents to be there in the common knowledge repository. Had calls with client to understand their requirement on minimizing the simple user administration related task like granting access on their own for some of the environments and articulating the requirements as BRDs and then convert them to FRDs based on the technical feasibility. Company: BA Continuum Solutions Pvt.Ltd. Hyderabad, India. From Oct 2006 to Jun2010. Description: This Project Involves Windows server, Unix Server Administration and TSM storage administration. It involves resolving file system issues in AIX servers and storage issues for Tivoli backups to run successfully on daily basis. It also involves maintaining the production application system stable for their regular business operations to perform. Trouble shooting & resolutions, document RCAs. Role and Responsibilities: First Level Manager /PSM Lead/Technology Manager/Windows, Unix & TSM administration/Remote Operations Support and Administration/

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