Service Representative Customer

D’ANDREA LORINE STRANGE

D

***** ******** ******** ******* **, 24540

434-***-****

*********@*****.***

Dedicated and tactful Customer Service Representative with significant knowledge and 5 years of experience. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. WORK EXPERIENCE

Hostess/Cashier

05/2016 to 08/2020

New York Pizzeria Medos Cuisine

1227 Franklin Turnpike Danville VA, 24540

Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication maintain customer accounts by recording account information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls

Place or cancel orders

Assist with placement of orders, refunds, or exchanges Handle changes in policies or renewals

Trained new employees

Handled work on a computer

Typing

Cashier

08/2020 to Present

Food Lion

Danville Va.

Greet customers when entering or leaving establishment Answer customers’ questions and get a manager if answer doesn’t solve the issue Handle cash, credit or check transactions with customers Redeem stamps and coupons

Bag items carefully

Maintain clean and tidy checkout areas

Pleasantly deal with customers to ensure satisfaction SKILLS

Cashier - 5 years

Customer Service - 5 years

Basic Math

Time Management

Telephone Etiquette - 5 years

Dependability

Efficiency

Flexibility

Basic (PC) Computer Knowledge

Positive Attitude

Punctuality

Empathy.

Open-mindedness

Communication - 5 years

Conflict resolution - 5 years

Adaptability

typing skills

Experience with Word, Excel, Outlook or any other Microsoft Office programs. - 10+ years EDUCATION

Chatham High School

High school or equivalent

High School Studies

100 Chatham Cavalier Circle, Chatham VA, 24531

08/2014 to 05/2018

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