Cydney Ee

Fluent in English and Chinese

Self motivated team player with 5+ years experience in customer service and community management. 218 E Colorado Blvd #2115

Pasadena, CA 91101

+1-626-***-****

adg4eg@r.postjobfree.com

EXPERIENCE

M17 USA d.b.a. Livit App- Social Media & Community Management Contract: February 2020 - May 2020

Daily engagement on social media platforms (instagram & Facebook) to:

● Manage social media content calendar and create posts accordingly.

● Report demographic data and trend analysis to help in-house marketing teams on upcoming events.

● Build relationships with existing consumers and invite new clients onto the app to grow brand relevance..

● Gained 2389 followers on Instagram and +10% organic app registrations.

● Additional: My ambassador contract began in November 2019.

● I was able to provide insights and perspectives from di erent roles (i.e. consumer, streamer, marketer, and social media manager.) L’Occitane En Provence, Arcadia — Sales Associate

October 2014 - March 2020

● Assisted and resolved customer requests in a professional and timely manner.

● Implemented creative sales strategies and excellent customer service to increase average transaction rate.

● Assisted manager in store operations, procedures, and other tasks on store demands; i.e. gift wrapping, restocking and cleaning.

● Exceeded individual sales goal by 2% every subsequent year.

● My store was ranked highest sales rate and highest impact store within the United States for 4 consecutive years (2015-2019)

Singpoli GM Media, Arcadia — Full Time Marketing Associate August 2018 - July 2019

● Project management: worked closely with senior management to plan and execute digital marketing campaigns for clients in the hospitality and restaurant industry.

● Assisted Senior Manager in meetings and scheduling on upcoming events. KL CPA, Alhambra — Assistant to CPA

September 2012 - May 2015

● I maintained an organized calendar for upcoming appointments and deadlines.

● I proofread corporate letters and emails, prepared payroll and distributed checks for clients.

● I assisted clients with their questions and resolved minor issues to lighten CPA’s workload.

EDUCATION

California State University of Long Beach — Communications BA January 2016 - May 2018

KEY SKILLS

Assistant

Attention to Detail

Attentiveness

Brand Relevance

Content Creation

Community Management

Customer Experience

Customer Service

Facebook Ads

Flexibility

Integrity

Interpersonal Skills

Instagram

Multi-Task

Oral Communication

Organization Skills

Positive Attitude

Relationship Skills

Team Player

Tiktok (145k+ Followers)

Time management

Team Work

Youtube Content Creation

LANGUAGES

English

Chinese (Mandarin &

Cantonese)

REFERENCE

Jian Montalvo

L’Occitane En Provence Manager

adg4eg@r.postjobfree.com

626-***-****

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