ISAIAH J. CRUMPTON

·* Lamplight Street, Beacon, NY 12508

·757-***-****

·adg4ea@r.postjobfree.com

OBJECTIVE:

To obtain a multifaceted position with the potential for growth and longevity.

EXPERIENCE:

Flight Centre Travel Group, Montvale, New Jersey 10/19 - 10/20

Destination Coordinator – Procurement

Collaborates, communicates and strategizes with Product Managers for shared accounts such as

AM Resorts, Majestic Resorts, Discova, non-chain Dominican Republic, non-chain St. Martin,

and non-chain Anguilla.

Preserves SLA standards across all accounts using fine-tuned business acumen both internally

and externally.

Provides relationship support and account management alongside and in lieu the product manager as the “right hand”.

Engages with multiple facets of the company such as our selling businesses and consultants to provide assistance regarding pricing, relocations, product queries and active campaigns to ensure favorable outcomes for our suppliers and mutual clients.

Recent addition as a Salesforce Super User concurrent with my DC role.

Flight Centre Travel Group, Montvale, New Jersey 08/16 - 9/19

Content Coordinator

Reviews/analyzes revisions to campaigns, specials, and contracts as well as applying addendums sent from suppliers/hotels in the Caribbean and Mexico regions.

Uses data entry load processes to apply rates, booking conditions and error corrections into Calypso Native booking platform as well as logging issues in Jira.

Newly adept to recently implemented supplier relationship management platform, Salesforce.

Communicates via phone and e-mail with suppliers/hotels in reference to discrepancies within said campaigns, specials and contracts.

Actions each revision in order to meet established deadline to open for sale.

Performs varying administrative tasks including scheduling of cross-department meetings and/or appointments, and daily utilization of office equipment/programs.

Flight Centre Travel Group, Montvale, New Jersey 10/15 - 07/16

Leisure Travel Consultant

Reconciles daily reports such as airline ticketing and ledgering proper payment amounts in onlineclient files.

Creates invoices for bookings to multiple countries and destinations; includes advisement and research of said destinations via the internet coupled with familiarity trips/company conferences such as Royal Caribbean International's Anthem of the Seas & Beaches Turks & Caicos.

Handles high volume of calls while navigating various systems and multitasking to complete follow-ups with prospective clients and/or inquiries.

Fosters fruitful and open communication with clients and colleagues via e-mail, phone and physical meetings.

Polo Ralph Lauren, Central Valley, New York 08/14 - 10/15

Women's Brand Specialist

Performs daily merchandising/surveying of the sales floor to ensure that product is placed to company directive; including styling of the mannequins.

Supervises/coaches sales associates and their productivity within the women's department.

Understanding and comprehension of markdown and promotion sheets sent forward from company's corporate offices.

Collaborates with team to advocate for growth and a positive work environment.

Polo Ralph Lauren, Central Valley, New York 08/13 – 08/14

Sales Associate

§Performs purchases, returns, post-purchase price adjustments as well as comprehensive knowledge of daily point-of-sale requirements.

§Accompanied fellow colleagues in cooperation with Soiffer Haskin to operate the company's April 2014 sample sale.

§Ensures that all customers are being attended to in a timely manner while capturing/editing customer data and up selling product.

Kohl's Department Store 1048, Newburgh, New York 10/10 - 09/13

Sales Associate

§Trained in point-of-sale, efficiency in customer service and shopping assistance to customers.

§Exhibits personable traits in customer interaction

§Responsible for sales floor appearance, greeting customers and practicing integrity amongst other associates.

Barnes & Noble Booksellers, Newburgh, New York 09/09 – 09/10

Café Server/Bookseller

§Trained in preparation/creation of Starbucks coffee beverages, café baked goods, etc.

§Directed customers to the appropriate areas for specific literature

§Responsible for cleanliness

Barnes & Noble Booksellers, Newport News, VA 10/06-11/07

Bookseller

§Responsible for organization and appearance of books in various sections

§Assisted customers in locating specific sections of literature

§Multitasked at cash wrap by handling high volume of customers.

SKILLS:

·Proficient in Outlook, Mac OS, Microsoft Office, Microsoft Excel, Adobe Photoshop, Powerpoint

·Becomes adept to new software and systems quickly.

·Types 45-55 WPM

·Maintains calm, collected and positive attitude in high-stress situations

·Former caretaker/nanny for autistic child from ages 5-6 years.

·Highly motivated and eager to learn

·Advocate of teamwork and creative thinking.

EDUCATION:

Denbigh High School, Newport News, Virginia

Standard High School Diploma

MEMBERSHIPS:

Member of Peekskill Rotaract Club

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