Dennis M. Ritchie
Mt. Prospect, IL ******
Email: adg4ds@r.postjobfree.com
LinkedIn: www.linkedin.com/in/dennis-ritchie-b188b279
Professional Experience:
360Insights Chicago, IL 01/01/2019 thru 03/25/2020
Windows Administrator
Installed and patched Server 2008/2016
Removed Windows 7 & Installed Window 10 64-bit OS's
Upgraded to Office 2016/2019
CentOS (Red Hat Enterprise Linux Open Source) 5, 6 & 7
Digium Phone System IVR creation
Assist with MySQL troubleshooting
Maintain and Support TCP Network
SVN and GIT installations
Upgraded Bugzilla, OTRS
Installed, Configured and used Nagios w/Check_mk monitoring software
Used Bugzilla and Jira problem tracking software
MTC Performance Chicago, IL 02/2012 thru 01/01/2019
Windows Administrator
Patched Windows Server 2003 and Server 2008
Switched company over from Windows XP, first to Windows 7, then to Windows 10 64-bit OS's
Upgraded from Office 2007 /2016
Installed and configured CentOS (Red Hat Enterprise Linux Open Source) 5, 6, and 7
Removed Cisco Phone System, Installed, Configured, and Patched Digium Phone Systems & IVR
Troubleshoot and Backup SVN and GIT installations
Installed, configured and maintained Bugzilla/OTRS
Oversaw moving of email service (over 300 accounts), phone service (over 300 numbers) and internet service
Create Open SSL Certificate Requests
Maintain wired and wireless networks
Installed, Configured, and used Nagios w/Check_mk monitoring software
Installed, configured, and used Bugzilla and Jira problem tracking software
Howard Orloff Imports Chicago, IL 01/2005 thru 11/2011
IT Manager/Network Administrator
Migrated 100+ desktops and laptops from Windows Workgroup to 2003 AD
Specified, Installed, and Configured Server 2003 Domain Controller
Setup 2 SonicWALL firewalls and 1 Netgear firewall
Patched and repaired 130+ desktops and laptops
Installed and administrated ADP Programs and websites associated with FORD dealerships
Installed Jaguar, Land Rover, and Volvo car repair programs
Installed and configured old ADP Customer Relationship Management Software to the Higher Gear CRM application and back
Installed and configured NEC digital phone system to an Avaya Phone system with voice mail
Setup, configure and maintain LAN and Wireless Networks
Visteon Inc. Chicago, IL 03/2004 thru 1/2005
Network Administrator / IT Support
Ensured Smooth startup of Automobile Manufacturing Facility
Supported >100 users in use of ALTA (plant error correction program)
Supported > 50 users in use of Visual Plant (Plant control program)
Used Manage Now (a problem tracking program)
Supported > 100 users on MS Exchange, Windows 98, Windows 2000 (Professional and Server) Active Directory, and Windows XP
Sara Lee Coffee and Tea Bensenville, IL 12/2003 thru 03/2004
Help Desk
Supported >1500 End Users on Windows 2000, Windows XP and Novell
Supported >1500 end users on Dial-Up Networking, VPN and Server Access
Guided other Help Desk support for resolving issues
Genematrix, Inc. Elk Grove Village, IL 03/2000 thru 08/2003
Technical Consultant
Configured and installed Windows NT Domain, Windows 2000 Active Directory, and Exchange Server 5.5 for various customers
Built, loaded and installed Windows 2000 servers, Workstations, MS Windows software, Networks, Tape Backup Systems and UPS
Supported software for precision machining company including CAD/CAM software
Created security policies, wrote security procedures, and monitored for compliance
Configured routers and firewalls
Setup Both Wired and Wireless Networks for Clients
Tomoegawa (U.S.A.) Inc. Wheeling, IL 08/1985 thru 02/2000
Network & Exchange Administrator, AS-400 Administrator 08/1997 through 02/2000
Production Control Senior Staff, AS-400 Administrator 06/1995 through 08/1997
Warehouse Supervisor 06/1993 through 06/1995
Configure, Wire and Maintain LAN
Skills:
Windows Server 2008, 2016, 2019 * Active Directory * Open SSL Certificates (PKI Infrastructure) * Windows 7/8/10 * Microsoft Exchange 2016, 2019 * Red Hat 5/6/7 * Ubuntu Linux * CentOS * Microsoft Office 2016, Office 365 * Bugzilla * OTRS * Version Control Software (GIT & SVN) * MySQL * TCP/IP * Internet Connectivity, DSL, T1, Fiber * SMTP, DNS, FTP, DHCP * AS-400 (CISC and RISC) * Routers, Firewalls, Switches, Hubs * Supervised Employees and Manufacturing Floor * Phone Systems (Digium, Cisco, Avaya) * ADP Software *