Administrative Operations coordinator

ENKELA RAMADANI

Staten Island, NY · 917-***-****

********@*****.*** · linkedin.com/in/enkela-ramadani

Experienced administrative operations coordinator with a demonstrated history of working in ambulatory, hospital and health care industry, seeking a managerial role. Strong analytical and negotiation skills. Ability to cut costs while maintaining high standards and achieving company goals. Highly skilled pertaining to PeopleSoft, Chrome River, E-PRO, Customer Service, and Office Administration. I can maximize efficient workflow and productivity in all aspect of the practice budget and finance down streaming to successful outcomes overall operational impact.

EXPERIENCE

2014 – PRESENT

ADMINISTRATIVE OPERATIONS COORDINATOR, Northwell Health

Provide assistance and support to the Assistant Vice President and the Senior Admin Director in problem solving, project planning and coordination, and assist with development and execution of system-wide and departmental goals and objectives.

Assist in the preparation and planning of budgets to control costs and allocates funds in accordance with departmental functions. Perform regular reconciliations, analysis and justification of cost variances.

Responsible to monitor and verify monthly P&L reports to make sure expenses are allocated correctly.

Assist in the coordination, supervision, and completion of special projects as appropriate.

Monitor offices budget to ensure availability of funds for operations, travel and special events.

Responsible to create and manage requisitions and purchase orders for equipment service contracts and equipment leases.

Coordinate and oversee the day-to-day management of supplies, equipment, and facilities for the department.

Process and reconcile departmental credit cards and keep record of reconciliations. Prepare invoices and process payment deposits, reconciling payments.

Recommend and implement cost effective measures in department operations.

Responsible for ordering and inventory of the physician outpatient offices.

2007 – 2014

PRACTICE BILLING ASSOCIATE, LEnox HIll Hospital

Identified and resolved any claim delay issues that had an impact on billing and collections.

Initiated and tracked appeals as necessary and followed up on payment errors, low reimbursement, denials.

Processed invoices for payments for all the vendors for the accounts payable.

Responsible for accurate billing and timely follow up.

Addressed and processed high volume of outpatient denials in a timely manner to reduce revenue loss; Trace trends and provide findings to Management.

2004 – 2007

TEAM LEADER - SENIOR BILLER, NYU HOSPITAL FOR JOINT DISEASE

Supervised the billing staff in regards to appropriate allocation of personnel and assignment of activity.

Monitored the monthly revenues & communicated results through variance reports. Reviewed financial performance through P&L statements, AR analysis and other reports.

Reviewed unbilled charge reports and followed up with practice management for unbilled charges.

Analyzed issues to identify trends in denial rates and focused on improvement initiatives.

Reviewed denial reports identified trends and recommended changes to improve issues.

Assisted in the development of annual revenue projections for department.

EDUCATION

DECEMBER 2019

MBA IN STRATEGIC HEALTHCARE MANAGEMENT, HOFSTRA UNIVERSITY- FRANK G. ZARB SCHOOL OF BUSINESS

CERTIFICATES

SUMMER 2020

NORTHWELL HEALTH CAREER DEVELOPMENT CERTIFICATE

SEPTEMBER 2019

COUNCIL FOR SIX SIGMA CERTIFICATION- LEAN SIX SIGMA WHITE BELT

SKILLS

Strong interpersonal skills.

Personal initiative and ability to both work independently and with a team.

Keen problem solving skills.

Ability to effectively prioritize and execute tasks in a high-pressure environment.

Well-versed in PeopleSoft, Chrome River, E-Pro, IDX, Stockamp databases, Allscripts.

Proficient in Microsoft Office Suite.

AFFILIATIONS

2019 –PRESENT

AMERICAN COLLEGE OF HEALTHCARE EXECUTIVES (ACHE) MEMBER

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