Manager Engineer

Shirley Chen

Tel: 925-***-****

San Ramon

*********@*******.***

Core Qualifications:

Project Management: Agile Project Management using Jira

Products worked on: Touchpads, Smartphones, Smart TVs, Smart Watches, UMTS RNC/Base stations; FPGA design SW tool

Management Experience: 10+ years of building and managing onsite/offshore teams including setting goals/objectives and performance measurement. Demonstrated outstanding leadership skills in inspiring, driving and executing plans through effective process.

Extensive experiences in Software Development cycle: promote whole-cycle-participation of technical product specifications and project plans, ensuring that test requirements for product quality, automation, certification, and Partner testing are built into the product.

Excellent Communication skills with the direct teams, cross functional teams, senior management and external vendors/customers to get information across in a professional way of clarity.

Ability of leading multiple projects, coaching team members to effectively develop their work relevant skills.

Ability of guiding strategic decisions and interacting with executives and major stake holders to solve challenges aroused.

Languages: English, German, Chinese

PROFESSIONAL EXPERIENCE

2017 – Aug, 2020 Sr. Manager of QA, Release management, Documentation, ISO Certification

Lattice Semiconductor San Jose, CA

Main Responsibilities for delivering Quality SW releases for FPGA design tool:

●Managed a multi-site team in Shanghai and US; established a healthy team environment for higher productivity.

1.Review new product specifications and provide feedback in multiple iterations and monitor the signoff and version control process

2.Develop/Execute pragmatic test processes, test plans and test cases for different SW cycles in Jira aligned roadmap and requirement

3.Plan automation test cycles and reports with continuous expansion of the automation test suits.

4.Define accurate product Quality benchmarks and Acceptance/Exit Quality Criteria for SW product development cycles.

5.Delivering SW product Quality Audition/Verdict by reviewing test results, bugs, and documentation/certification status.

●Established the process of managing the internal/external Issues; had a big sum of left over issues settled; made the team adapting to the new effective process and having the new incoming issues solved in a timely manner.

●Implemented Continuous SDLC Process improvement comply with ISO 9000

●Managed the projects of ISO 26262 & IEC 61508 certification and built very good technical relationships with 3rd-party Partners and certifiers to ensure that we collectively understood the requirements and proactively provided solutions and had our SW tools certified to meet the corporate’s business objectives.

●Managed technical documentation publication: compose and publish online help, user guides and release notes comply with the SW release schedule.

2016 – 2017 Sr. QA Manager/User Experience Manager LeEco San Jose, CA

Main Responsibility: Quality Audition for Android Smart TVs and Smart Phones

●Build, develop, lead and drive a team of QA and test engineers responsible for SW/HW quality validation and automated testing

●Defined the product KPI by referring to Industry standards.

●Conducted competitive analysis and provided solutions to raise product ratings as such in consumer report.

●Implemented the QA process and made it to a standard process to be followed. Including developing an automation performance test framework and reporting system.

●Established communication channels with all stakeholders on improving efficiency and productivity.

●Instructed and Reviewed Test coverages to ensure that testing is well defined, planned and executed using manual/automated testing.

●Monitored Test results to pass the certifications (GTS/CTS, Netflix, FCC)

●Hosted Bug review meetings Daily and updated senior management with current quality assessment status

●Improved the product Quality measured by low return rate and high ratings from TV reviewers.

●Managed technical investigations on returned devices and communicated with HQ’s R&D team for further root cause identification and provided technical proposal on factory process improvement.

●OTA SW Quality Audition by reviewing status of test results, bugs, Certification status and OTA pre-trial

2010 - 2016 Sr. QA Lead/Scrum Master LG Electronics Santa Clara, CA

Products: WebOS Smart TV and Smart Watch

●Hired QA talents and Managed Off-shore teams by planning the testing schedules and reviewing all the testing activities/results

●Partnered with QA teams in India and Korea focused on building transparent and integrated testing processes that streamline new product and solution development.

●Acted as a Scrum Master to drive the SW implementation.

●Created the QA process and made it to a standard process to be followed.

●Reviewed test plans, test cases and test results through continuous UAT, integration and regression testing

●Performed Test results Analysis and Reports and drove SW implementation

●Worked closely with cross-functional teams to develop good test coverage for the product.

2006 - 2010 Sr. QA Engineer/Lead Palm Sunnyvale, CA

Products: WebOS Smartphones and Tablets

●Produced reference documentation, test plans and test cases for UMTS/GSM telephony testing.

●Performed IOT/GCF testing, acceptance/stress/performance/scaling/functionality and regression testing and generate test reports

●Compiled engineering builds and maintained team’s Unix machines for compilation, automation and testing.

●Analyzed/debugged/reported problems found during testing and work with developers to solve the issue efficiently

●Developed automated test cases for testing tasks using expect, Perl and shell scripting languages.

●Performed IOT/GCF testing at AT&T certification labs

2000 – 2006 QA Engineer/Lead Nortel Networks, Ottawa, Canada

Products: UMTS equipment: RNC and Base Station

●Developed/executed test plans and test cases for feature/integration testing.

●Provided resource management and entry/exit criteria for QA activities

●Provided system level training for design and customer support teams

●Designed/maintained SW build & sanity result websites

●Primed for training/coordination for outsourcing projects to India

●Primed on support for bug investigation from external customers.

EDUCATION

●B.E. in Mechanical Engineering - Shanghai University of Science and Technology, China

●Program Management Certificate (PMP) - San Jose, US

●SW Programming and Database Administration - Praxis Training Institute, Ottawa, Canada

●Export-Import Business Administration - Export-Academy, Germany

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