Gowri Shankar Goli,

adg4ax@r.postjobfree.com

919-***-****

Gowri is an Agile Transformation professional with 15+ years of experience in transformation projects. He spent 6+ years as a management consultant for IBM, and that role he led multiple enterprise wide process reengineering projects in conjunction with COTS application implementations or upgrades. He transitioned to become an Agile Transformation consultant for IBM, and successfully delivered over a dozen separate transformation projects, primarily for AT&T with at least 50% of his time on each project focused on coaching Dev Ops teams through the transformation. He believes that his success in Transformation coaching comes from his ability to create an integrated structure for highly technical teams, and traditionally silo-based groups which allows them to align correctly with the overall transformation strategy. He holds multiple Agile specific certifications including Agile coaching, Team Facilitation, and training enablement for Dev Ops.

SUMMARY

More than dozen Fortune 100 Global Enterprise Agile Transformations

Transformation of multi-vendor, shared and distributed people/resources

over 15 years of experience in various roles of business transformation

Solid Stakeholder Management, Collaboration and Facilitation skills.

Strong interpersonal communication skills to build and sustain strong working relationship and synergies across multiple portfolios in multi-vendor environment.

Extensive experience in working directly with leadership and business executives.

Multiple years of hands on experience in configuring and customizing applications, including working with business and product owners to deliver value.

International client sites in countries like USA, Canada, Europe and India in handling multi-cultural teams.

SKILLS

Design Thinking, User Experience Journey, User Story mapping

Service Oriented Architecture using REST, WSDL, XML, SOAP and Web services

Rational Tools (RequisitePro, ClearQuest, ClearCase)

Java/J2EE, .Net, HTML5, CSS, JavaScript, Spring, AJAX, & JSON

HP Quality Center

Open Source Tools: Struts, Turbine, Tapestry, Webwork, Cocoon, Spring

Azure DevOps, Jira, CA Rally, Clarity, VersionOne, Prism

MS Project, Word, Excel, Visio

Prepackaged Applications (Oracle, Siebel, Salesforce)

EXPERIENCE SUMMARY

Lowe’s – Sr Scrum Master

04/2020 – till date

Working with Lowes implementation of Modern CRM Solution to reduce the level of effort needed for CSA to serve customer by implementing the Salesforce Contact Center applications. My role is to work with Salesforce and 2 internal Lowes teams to deliver the value in a consistent and predictable way.

The summary of the activities I do are

Preparing and facilitating pre BRP and BRP Sessions

Conducting weekly sync up calls to prepare the weekly status report

Conducting touch point calls to identify the dependencies and risks

Provide Support to Scrum Masters and Product Mangers to bring consistent practices across the teams

Providing overview of BRP for new team members and facilitate overview sessions for stories, features and on estimation.

Advance Auto Parts – Sr Scrum Master

07/2019 –03/2020

The project was to create and enhance the mobile shopping experience of the Advance Auto Part initiative to double the revenue from ‘DIY’ customers by providing an enhanced user experience by creating the ‘kits’ based on the make and model of the auto mobile. Worked with the Director of Digital Sales Team to create a long-term road map, quarterly MVP plans and work with the 4 technology teams consisting of 45 team members to deliver the value for customer.

Summary of activates performed are

Conducted Scrum of Scrum Meetings, Product Team meeting and took action items for further follow up.

Conducted and facilitated the review of Risks/issue resolution meetings.

Coach Agile Teams

Run weekly Program Management Office meetings

Run Big Room Planning Sessions

Create Jira Portfolio and other filleters for reporting and use by the Scrum Masters

Accenture – Sr Scrum Master

05/2017 - 06/2019

Aetna – Digital Transformation for Members & Providers – Scrum Master

Part of the Aetna’s digital transformation initiative to enhance the user experience for members and providers. Extensive revision of the application to minimize the click stream for an epic ‘Know Me’ with different features like ‘identified but unauthenticated’, ‘identified and authenticated’ using the ML and AI tools. Worked with 3 Agile Release Trains and one vendor to deliver the value based on prioritized features.

IBM

Agile Transformation Consultant

11/2013 – 04/2017

Designed and developed the process documents to transition from Waterfall to Agile and Hybrid Methodology.

Coached leaders and teams through the transformation and provided the necessary training and references to enable the ideal management and team structures

Provided reporting on team performance against agile measurements

Created and conducted training courses for Scrum Masters and teams related to agile best practices, understanding and improving team dynamics and team performance

Mentored and trained Stakeholders, Management, Product Owners, Scrum Masters and Development Team members.

Onsite with AT&T, worked on 12 separate Agile transformation projects and typically focused on QA and Dev Ops teams as an SME.

04/2007 – 10/2013

Management Consultant

Worked to execute business process reengineering projects combined with COTS application implementations for various clients in Telecom, Healthcare and Banking Industries.

Implementation Lead for Oracle CRM/Siebel CRM applications

Conducting the current business process interviews, documentation of current flows, future flows

Identified the gaps in the COTS applications functionality and worked with Integration Leads to create a path forward to address the gaps

Documentation and training of the new applications to the Trainers and the business process Leads

Conducted the testing and documented the test cases, test scenarios of the new applications

Lead the change management process from the systems perspective

THOUGHT DIGITAL, LLC – New York

03/2005 – 04/2007

Principal Consultant

Managed and Lead the implementation COTS applications of various clients.

Mentored and trained Stakeholders, Management, Product Owners, Scrum Masters and Development Team members.

Overall job responsibilities included proposal generation, demonstration of the application, interaction with business teams to gather requirements, applications development.

Understanding the financial and budgeting requirements is also the part of Oracle General Ledger Implementations.

EDUCATION

Chartered Accountant, Institute of Chartered Accountants of India

CERTIFICATIONS

SAP Activate Project Manager

Scaled Agile – SAFe Program Consultant 5.0

Training Enablers for SA, SASM, SSM, POPM and DevOps

ICP-ACC– Agile Coaching

ICP-ATF – Agile Team Facilitation

Certified 'Professional Scrum Master' - PSM (Scrum.org)

Certified Scrum Master - CSM (Scrum Alliance)

Agile Methodology - Boot Camp by ATT

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