Manager Service
Resume:
David Jasinski
*.**********@*****.***
New York, NY
Experience
General Atlantic Service Company (Private Equity) May 2018 – August 2020 IT Change Manager
● Managed day-to-day Change Management activities including oversight of change record creation, approval, and closure
● Coordination and leadership of department wide weekly Change Advisory Board (CAB) meeting o Engage with teams across the department to ensure proper assessment and implementation procedure of changes
● Analyzed and presented process related data trends to management team
● Oversaw successful implementation of new Change Management tool, ServiceNow, previously ManageEngine
● Responsible for continuous process improvement
● Coordination of Change, Incident, and Problem lifecycle o Engaged with Incident Manager and Problem Manager to ensure information is appropriately captured in ITSM tools
o Worked with Incident Manager on major incidents to determine if a change caused the incident o Worked with Incident Manager and other necessary teams to plan and properly assess emergency change to fix major incidents
o Created PowerBI and ServiceNow reporting to show correlation between incidents and changes on a monthly or as needed basis
IT Third Party Risk Manager
● Managed day to day Third Party Risk Management activities including vendor assessment collection and cataloging of over 200 vendors
● Created Smartsheet Third Party Risk Management tracking tool with API integrations to cloud tool
● Oversaw successful implementation of new Third Party Risk Management tool from KY3P to CyberGRX
● Responsible for establishing and continuously improving the third party lifecycle process User Re-Certification Process Manager
● Oversaw timely re-certification of users’ access to business critical applications
● Facilitated corrections of user access with application owners
● User administration and level 1 troubleshooting for iLevel application
● Provide necessary data and reporting to auditors as required Amica Mutual Insurance May 2014 – May 2018
IT Process and Compliance Specialist (Change Management)
● Creation, coordination, and leadership of enterprise wide weekly Change Advisory Board (CAB) meeting
● Process design and implementation of IT Change Management
● Responsible for Change Management process and Remedy tool training for entire user community
● Collection and analysis of Change related metrics for Executive Board decision making
● Conducted internal IT audit to ensure compliance with the Change Management process
● Aided in data collection for external audit
● Ensured proper level of risk assessment conducted for all changes
● Designed and tested enhancements to Remedy’s Change Management console IT Service Management Analyst
● Design and implementation of IT Service Management processes including Incident, Problem, and Change Management
● Worked cross divisionally to design effective IT Service Management processes across the organization
● Communication lead for company wide IT Service Management program
● Training lead for company wide IT Service Management program, involving creation and execution of process and tool training plan
● Presentation of data and process analysis to Governance/Executive Management Board Skills
● Effectively engage and communicate with stakeholders and management at all levels in the organization
● Ability to translate needs of current processes and procedures to a future more “lean” state
● Facilitation of organizational change in order to drive adoption, find everyone’s “what’s in it for me?”
● Ability to analyze raw data and transform it into knowledge for informed decision making Relevant Tool Experience
ServiceNow,ManageEngine, BMC Remedy, KY3P, CyberGRX, Bitsight, Smartsheet, iLevel, Quantum, Tableau, Box, Microsoft Office Products
Certifications
ITIL Foundation Certificate - IT Service Management ITIL Intermediate Certificate - IT Operational Support and Analysis ITIL Intermediate Certificate - IT Release, Control, and Validation ITIL Intermediate Certificate – IT Service Transition MIT Professional Education - Data Science: Data to Insights Education
Bryant University,Smithfield, RI Class of 2014
Bachelor of Science in Business Administration
Major: Computer Information Systems Minor: Applied Statistics Achievement in Business Education Award- Superior Achievement National ranking in top 10% on Education Testing Service (ETS) Major Field Test in Business.
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