Riva Manuales 778-***-****

*** *. **** ***., adg4ae@r.postjobfree.com

Vancouver B.C. V5X 2A3

OBJECTIVE

Customer service / Sales / Food Attendant

HIGHLIGHTS OF QUALIFICATION

Eight years’ experience in customer service.

Knowledge in MS Word office, POS till

Recognize as employee of the month by the manager.

Training staff and new employee to ensure a good customer service.

WORK EXPERIENCE

Coffee Shop Supervisor 2015-2020

Blue Parrot Coffee (Hillcrest location) Vancouver

Training staff and new employee

Assure that all product quality control standards are adhered to at all times

Assure that all foods delivered to guest are of the high quality standards.

Assist management in conducting monthly staff meeting

Ensure all serve safe practices are followed

Checking temperatures of refrigerators and freezers to ensure it proper functioning.

Ensure that costumers needs are met according to store standard

Responsible in ordering weekly stocks

Ensure the proper rotation of the products FIFO

Maintain cleanliness of café, food storage and services areas

Assist in answering emails and catering inquiries

Receive and process customer payments

Assist our chef in making salads and sandwiches

Coffee Shop Barista 2012-2015

Bean Brothers Coffee, Vancouver B.C.

Prepare and serve hot or cold beverages such as coffees and teas

Clean and sanitize work, guest setting areas

Describe menu items to customers or suggest products that they might like

Taking order on POS till

Receive and process customers payments

Take out garbage

Prepare salads and sandwiches

Companion for Elderly woman aged 99 (on-call) 2015-2020

Vancouver

Food preparation

Assist in dressing

Assist in routing toileting

Light house keeping

Assist in grooming

Elderly Care 2008-2009

Surrey, B.C.

Food preparation

Assist in dressing

Assist in routing toileting

Light house keeping

Assist in grooming

EDUCATION

College Graduate 2004

Bachelor of Science in Information Management at

Northwest Samar State University, Philippines

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