Jack Beyel

adg48a@r.postjobfree.com •https://www.linkedin.com/in/jack-beyel-6a54141b3/ • New York, NY • 631-***-****

Help Desk Professional

Enthusiastic Help Desk professional seeking to benefit an IT Department with complex technical knowledge and strong time management skills. Skilled at building rapport with diverse individuals while handling complex technical issues. Vast knowledge of web applications, operating systems, troubleshooting, and printers.

•Windows 10 Support

•Mac OS Support

•OS Installation & Imaging

•Printer Troubleshooting

•Printer Configuration

•Antivirus Management

•Office 365 Experience

•MS Teams Experience

•Software Support

•Well Organized

•Self-Motivated

•Service-orientated

Career Experience

Help Desk, Schultheis & Panettieri, New York, NY February 2018 – March 2020

Worked closely with clients to provide Help Desk support for challenging technology problem.

Provided Level 1 phone and deskside support for corporate users and leadership teams.

Configured local client security for laptops and desktops which included antivirus installation, host file configuration, managing GPO’s, and scanning and removal of malware and viruses.

Managed OS imaging for Windows 10 client workstations and laptops using PXE Boot off an image file server.

Configured RSA tokens and accounts to enable remote user VPN access connections.

Installed local and network printers throughout corporate office using TCP/IP protocols and USB connectors.

Managed file and folder permissions and mapped drives to grant users access to file server resources.

Replaced and upgraded desktop hardware including hard drives, RAM, and power supplies.

Jr. Network Administrator, IMS Online Inc., New York, NY February 2020 – March 2020

Worked with IMS Online senior network administrators to build and deploy CAT6 cables at client corporate offices.

Responsible for running new CAT6 cables at various corporate client locations.

Assembled all CAT6 cables and RJ-45 connectors for cable runs.

Tested network connectivity between switches, patch panels, and wall jacks.

Ran cables for newly installed security devices and cameras in and around client facilities.

Certifications

CompTIA A+ (1002)

Microsoft 365 Certified: Modern Desktop Administrator Associate

Education

High School Regents Diploma

Walt Whitman High School

Suffolk County Community College

Associates Degree (In Progress)

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