Senior Microsoft *** Engineer

Accomplished Systems Engineer Administrator and Consultant with more than 8 years of experience in Information Technology. Specialist in Microsoft 365, Azure Windows and Exchange Server with Cloud and Mobile Messaging. Enthusiastic with a strong work ethic, proactive to approach and solve problems.

Experiences with Microsoft Cloud technologies, Azure Cloud, Azure Active Directory, Office-365, Exchange Online, Teams, OneDrive, Intune and 8 years of Experience with Exchange server 2007, 2010, 2013, 2016, Exchange Online/Office 365 engineering and administration.

Experienced in Azure AD, Azure Sync, and Azure virtualization

Experience in Microsoft Cloud Engineer, focused on collaborative services and transitional projects (From on-prem to cloud)

Cloud migration expertise with Microsoft applications (Exchange, Exchange Online, Skype-for-Business Online, Teams, One Drive-for-Business, SharePoint Data migrations)

Utilized email security tools such as Domain Keys Identified Email (DKIM), Sender Policy Framework (SPF),and Domain based Message Authentication Reporting & Conformance (DMARC)

Outlined and Prepared cloud structure for data migration into Azure, Office 365, and AD components

Prepared for use of Exchange Online, SharePoint, OneDrive for Business, and Teams platforms for cloud collaboration services

Tested creation of Azure AD servers and templates for virtual Windows Servers

Configured Intune for MFA enforcement and device registration with Azure

Experience migrating Microsoft Exchange email 2007 to Exchange 2010, setting up virtualizatio to assit in moving of user data.

Experience architecting and implementing instances of Exchange on premises, hybrid and cloud (Office 365).

Facilitated collaboration of Exchange/Windows network team with various external teams.

Applied strong technical aptitude with Microsoft and Exchange to communicate effectively with client-sde non-technical product owners.

Experience supporting clients to explain analysis and documentation of Microsoft networks and Exchange messaging systems.

A strong understanding of Windows Server 2008, Active Directory, Domain Name System (DNS), and other core network services in Microsoft Exchange.

Experience managing the following Microsoft technologies: Active Directory, Microsoft Exchange, Lync and PowerShell.

Used PowerShell scripting to automate processes and used scripting to facilitate migration to Exchange 2010 and then to Exchange online.

Experience with SQL server; installation of SQL server to run alongside Lync in Microsoft Exchange messaging environment.

Creation of multiple instances of SQL DB to associate with Lync.

Willingness and capability of quickly learning new technologies required for accomplishing project goals; to work productively and implement instances of Exchange or Windows server without direction or guidance.

Capable of exercising extreme discretion and independent judgment in managing teams, and implementing Exchange and Windows servers.

Technical understanding and troubleshooting skills of Windows network fundamentals and integrated communications solutions involving Exchange and Lync/Skype-for-Business.

Experience working on a cross functional team with formal architecture & design methodology framework used in Exchange environments.

Implementation of Microsoft networks and Exchange/ Skype/Lync.using best practices, settings & configuration.

Ability to make decisions and recommendations regarding messaging and communications with Exchange/Lync/Skype.

Adaptation skills: ability to manage unexpected and complex situations & proactively propose contingency plans;

Proven problem solving, analysis, planning, and time management skills

Cisco and Netgear routers; Cisco IP Phones, Printers; Mobile Data Devices and Smartphones in Windows network with Microsoft Exchange.

TECHNICAL SKILLS

Exchange

Microsoft Exchange Server 2013

Microsoft Exchange Server 2016

Transport pipeline, Managed Availability, Exchange Admin Center

TCP/IP, DNS, SIP, MAPI, SMTP, POP, IMAP

Windows

Windows Server 2016 (NT 10.0)

Windows Server 2012 R2 (NT6.3)

Windows Server 2012 (NT 6.2)

SharePoint 2013

Active Directory

Microsoft

Microsoft Active Directory

Microsoft Azure

Outlook

Outlook Web (OWA)

Microsoft PowerShell 5.0

Microsoft PowerShell 4.0

Office 365

Hybrid, Staged, Cutover, IMAP, Centralized, Non-centralized, Exchange Online Protection (EOP), Exchange Admin Center (EAC), Active Directory Federation Services (ADFS), DirSync, Azure AD Connect

MS Exchange Core Components

Email

Folders

Scheduling

Forms

Connectors

Project

Agile Scrum, Waterfall

Network Servers & Databases & OS

MySQL, ORACLE, SQL Server

Blade Server

Edge Server

Exchange Server

Lync Server

Windows Server

Oracle Virtual Box

Windows OS XP/Vista/7/8/10

iOS

VMWare/VSphere, VirtualBox, Virtual Machine, Microsoft HyperV

Citrix Zen Desktop

SAMBA

Networking and Protocols

DHCP/DNS/VPN

LAN/ WAN/TCP/IP

Domain Controller and LDAP protocol policies

Cisco routers – installation/management, connectivity

3Com & Cisco switches

Diagnose hardware/software troubleshooting

Ericsson installation end-to-end and maintenance

Communication & Messaging

Pool, High availability, Resiliency, SQL, Web Services, Simple URLs, Reverse Proxy, Survivable Branch Appliances (SBA), Session Border Control (SBC), SIP, SIP Trunk, Dial-In/Dial-Out, Lync Online, Front End Server, Back End Server, Director Server,

Conjure voice and data

SECURITY

Windows Firewalls with Advanced security, Cisco IronPort, Patching for Compliance. Exchange Online Protection, Advanced Threat Analytics, Azure Advanced Threat Protection, Windows Defender, Azure Information Protection

DIRECTORY SERVICES

AD Administration

Group Policy (GPO)

Active Directory Migration Tool (ADMT),

Active Directory Federation Services (ADFS)

Azure AD

AD Connect (DirSync),

ADDS.

PROFESSIONAL EXPERIENCE

Exchange Systems Analyst

Des Moines, Iowa

Principal Financial Group

10/2018 – Present

I was brought onto this project as a senior consultant to resolve some persistent issues the company was having with Office 365, Exchange Online, Exchange 2016, Skype Server and with Skype Online on the hybrid environment and several migrations.

I worked on-site in Mexico, with the messaging system spanning Mexico, Chile, and Hong Kong.

I was responsible for migrations including Exchange 2016 hybrid with Exchange online, Exchange 2016 hybrid with Office 365, and Skype Server to Skype Online migrations.

I was also able to identify and resolve licenses issues and synchronization issues with Office 365 cloud. I served as Microsoft Messaging SME supporting level 3 escalation engineering for all technologies (Exchange 2016, Exchange Online, Office 365 Cloud, Skype Server, Skype-for-Business online).

Planned and implemented Skype Migration from Skype server to Skype-for-Business online.

Bilingual Troubleshooting support for Mexico and Chile offices providing L3 engineering support for on-site I.T. technicians working with business partners.

Provided knowledge transfer and procedural documentation for I.T. staff on how to automate migration from Skype Server to Skype online.

Managing and validating new consultants on their performance and providing guidance and best practices for technologies like O365, Exchange, Azure, Teams, S4B.

Achieving company goals and improving the area performance.

Evaluate, plan, migrate, deploy, and manage Microsoft 365 services

Design and implement Microsoft 365 services

Manage user identity and roles

Manage access and authentication

Plan Office 365 workloads and applications

Implement modern device services

Implement Microsoft 365 security and threat management

Manage Microsoft 365 governance and compliance

Deploy, configure, manage, troubleshoot, and monitor recipients, permissions, mail protection, mail flow, and public folders in hybrid and cloud enterprise environments

Manage organizational settings and resources

Plan and manage the mail architecture

Plan and implement a hybrid configuration and migration

Secure the messaging environment

Manage modern messaging infrastructure

Manage mail flow topology

Manage recipients and devices

Implement a secure hybrid topology that meets the business needs of a modern organization

Working knowledge of authentication types, licensing, and integration with Microsoft 365 applications strong skills and experience with identity protection, information protection, threat protection, security management, and data governance

Implement and manage Threat Protection.

Implement and manage Information Protection

Manage governance and compliance features in Microsoft 365

Implement, manage, and monitor security and compliance solutions for Microsoft 365 and hybrid environments.

Build profile user profiles to enable softphones in Skype.

Administration of user access security level for shared mailboxes.

Migration from Exchange 2016 to Exchange online.

Troubleshooting Data Lost Prevention and archiving policies in Outlook.

Provided support and training to help desk and technical staff on all technologies including workshops on Exchange commands, Skype online migrations and softphones.

Researched issues and performed root cause analysis on Office 365 cloud sync issues and collaborated with cross-functional teams to resolve issues.

Closed around 100 support tickets per month, and responded to and assisted end-users and other teams.

Worked with various teams and researched and recommended the best Skype and Exchange solutions for their issues.

Technologies Used: Exchange 2016, Skype Server 2013, Office 365 Cloud, Skype Online, Exchange Online, Azure ADConnect. Exchange Admin Center TCP/IP, DNS, SIP, MAPI, SMTP, POP, IMAP, IMAP, Windows Server, Microsoft Active Directory, Microsoft Outlook Client, Microsoft Outlook Web (OWA), Microsoft PowerShell, Hybrid Migration, Exchange Online Protection (EOP), Exchange Admin Center (EAC), PowerShell, Active Directory, Data Loss Prevention (DLP).

Exchange Systems Analyst

Sikeston, Missouri

Cable One

06/2017 – 10/2018

Migrated 2,000 users from Exchange 2010 to Office 365 using a phased migration in waves of 500 mailboxes each wave. Following the migration, decommissioned the Exchange 2010 servers

The existing environment prior to migration consisted of 2 Exchange 2010 servers hosted on Windows 2008 Servers. There was one Exchange server to accommodate the 2,000 user mailboxes and files, and one Exchange server for redundancy.

Updated and patched Windows 2008 Servers, and Microsoft Exchange 2010 Servers, and prepared files for migration to Office 365.

Implemented Office 365, procured licenses.

Created empty mail-enabled security group in Office 365.

Created test platform for migration with Microsoft Hyper-V virtual server.

Connected Office 365 to the on-prem email system to create a migration endpoint.

Created a test migration of 1 box, then a test of 100, verifying after each.

Migrated mailboxes in a phased migration of 500 mailboxes per batch.

Verified the migration results after each batch.

Migrated the email, contacts, and calendar.

Configure domain (MX record) to route mail to Office 365 and verified the routing.

Delete the migration batches.

In Office 365, assigned Office 365 licenses to users, created an autodiscover DNS record, and configured policies and settings.

Decommissioned the Exchange 2010 on-prem servers, and the Windows 2008 servers.

Set-up Office 365 on client computers

Throughout the migration and after in hyper-support period I provided L3 support.

Prepared procedures and troubleshooting documentation for the help-desk staff and technical desk-top staff.

Worked with the staff to support users. We used the BMC Remedy software to track support tickets.

Assisted the technical staff with Active Directory support, VPNs.

Configuration of protocols SMTP, POP, IMAP Network protocols (DHCP, VPN,TCP/IP)

Transitioned Lync 2010 users to Skype-for-Business cloud on Office 365.

Configuration of Active Directory, Windows Server 2008.

Configuration of DNS for domain on Office 365.

Scripting in PowerShell to move mailboxes and to automate administrative tasks such as the updates and patches on server pre-migration.

Provided L3 engineering support of Core Network Services including SQL server implementation, SQL database SQL instances and backups.

Created domain controller for Skype and Office 365 with Microsoft Hyper-V.

Provided troubleshooting and support escalation for network, servers, Exchange, Office 365, support staff and end-users.

Technologies Used: Microsoft Exchange Server 2010, Microsoft Office 365, Managed, Availability, Exchange Admin Center TCP/IP, DNS, SIP, MAPI, SMTP, POP, IMAP, IMAP, Windows Server 2008, Microsoft Active Directory, Microsoft Outlook Client, Microsoft Outlook Web (OWA), Microsoft PowerShell 3.0, 4.0, 5.0, Staged Migration, Exchange Online Protection (EOP), Exchange Admin Center (EAC)

Enterprise Messaging Solutions Architect

Sunnyvale, CA

ShoreTel

09/2015 – 06/2017

Created distribution groups, shared mailboxes, and room mailboxes for Microsoft Exchange.

Troubleshot external and internal connection to Exchange server mailboxes and resources.

Responsible to applying patches and updates to Exchange servers and testing after application.

Tested Lync front end services with synthetic transactions and service assessment.

Updated Exchange user information within the GAL, modified SMTP addresses, and assigned delegation of permissions.

Troubleshot connection of Lync clients to backend services and configured company conferences.

Configured interoperability between Exchange and Lync servers.

Monitored Microsoft Lync and Microsoft Exchange through SCOM server alerts and triggers.

Setup of Voice policies on Exchange/Lync system.

Knowledge on Lync client logon process in central site-backup site-branch site.

Working with Lync server logging tool and snooper tool.

Administered messaging and collaboration service environment using Microsoft Exchange/Lync systems.

Ensured backups were successful of Exchange databases and log files.

Added Polycom devices to Lync trusted systems for conferencing capabilities.

Transitioned remaining Exchange 2007 mailboxes to Exchange 2010 and set legacy servers for decommissioning.

Monitored certificate validity for Lync and Exchange for information security.

Set thresholds for Lync networking utilization and monitored usage.

Lead verification and decommissioning of Exchange 2007 servers and documented final status in report.

Responsible for systems analysis, operation and monitoring, supporting user base of 300+ on Exchange system.

Provided hardware and software installation and configuration support of Exchange system.

Linux system administrator on an as needed basis for configuration and daily monitoring.

Active Directory support through Exchange system, group policy implementation and design support.

Build servers for production and test environments following strict build procedures.

Assist in troubleshooting production issues with members of other teams within I.T.

Troubleshoot server hardware issues and work with service providers to facilitate repairs.

Monitored file servers and file systems for replication and availability of resources.

Checked and verified firewall configurations, Interface settings, and managed datacenter reporting.

Enterprise Technology Consultant

Tempe, AZ

IT Partners

1/2014 – 09/2015

Overseeing / performing hardware / software upgrades.

Provides regular updates to the Engineering Operations Manager on assigned Exchange, Lync, and Windows network projects.

Assessed, planned, and configured hybrid for Microsoft Exchange 2010 and Exchange Online email services through Office365.

Gathered on premise metrics for Exchange 2010 and participated in all planning meetings for hybrid.

Maintained documentation for hybrid effort, updated plans, and consulted with management on timelines.

Configured ADFS/ADFS Proxy servers on premise Exchange for single-sign-on services for users.

Deployed licensing for users with federated identities and helped configure clients in Exchange and Windows networks.

Deployed Microsoft Azure tools for Active Directory connectivity and synchronization with Office 365 cloud services.

Tested Azure and ADFS connectivity and remedied any issues that arose.

Configured tenant account and connection to domain for hybrid effort.

Created batches using scripting knowledge via PowerShell for eventual mailbox database moves to Exchange Online.

Appointed migration endpoints for mailbox moves.

Acted as point of contact and communicated with end users on mailbox moves and changes to functionality.

Moved batches to Exchange Online and monitored transitions via migration reporting.

Remedied migration problems and user connections post migration.

Maintained and provided complete documentation of migration effort and provided knowledge transfer.

Utilizing PowerShell (PS) created automated tasks to provide reports and automatically update user attributes

Provide L3 support for users and back end server operations.

Messaging technical administrator responsible for the continued support of Microsoft Exchange 2010 and Lync 2010 unified communications environments in a high availability deployment.

Provided end-to-end user and environment support and remediation.

Set up mail forwarding and send as permissions on mailboxes as needed.

Initiated mailbox clean ups and database reclaims with maintenance windows.

Telecommunications and Network Systems Administrator

Remote Project

IT Partners

03/2013 - 12/2013

Provide support of Azure AD Connect and ADFS for Exchange Online and other Microsoft products as they are migrated to Azure.

Support existing platform consisting of PowerShell, and SQL.

Develop PowerShell scripts.

Provide Tier II and III level support for the Corporate helpdesk and HR IS.

Provide technical documentation to project and Operations teams as part of project deliverables.

Responsible for development, operations, maintenance, support, and documentation of the global Unified Communication platforms (in particular MS Skype for Business solutions).

Analysis and development of the deployment, assessment, and operational guidance required through the project lifecycle.

Provide Level3 support for all UC platforms and assist with customer onboarding and integrations, leveraging or lead the evaluation, adaptation, and integration of existing internal or third party (software and hardware) systems

Responsible for enforcing and maintaining standards within the NOC group (ie: Ensuring Netware version and patch level are the same across all servers in North America)

Design and scripting of the VMWare environments across the enterprise.

Responding, tracking, and documenting all activity for incidents and resolutions

Coordinates with the other IT team members the development of Engineering knowledge base.

Coordinates activities including Change Management with client resources through resolution.

Assists in maintaining an asset management system to ensure that IT resources are secure and accounted for via ITIL methodology and the use of a CMDB.

Telecommunications Network Systems Engineer

Mexico

Ericsson GSC

08/2011 - 3/2013

Responsible for integrations technologies for

Ericsson equipment 2G, 3G, 4G network equipment

Provided remote and on-site technical support on Ericsson systems

Ericsson projects for Claro Brazil, Telcel Mexico, T Mobile USA, TELCEL for BLADE CLUSTER (BC)

Clone and Test for APG and APZ in Blade Cluster

Integration for IPLB

Expansions for Blades 5+1

Test calls

Training EPC (Evolved Packet Core) to LTE (Long Term Evolution)

MSC Data Transcript (CLARO BRAZIL) make DT for different sites covering regions CLARO in Brazil

Rehoming’s in MSC-S MSC-BC and New Sites for Claro Brazil.

Integration for T-Mobile (USA) about integration for site with configuration

L1900

2C, 4B, 4E, Antenna branch. Call test and operation

Installations of OS for server and clients.

Microsoft Windows Desktop and troubleshooting group policies

CGS+ for telecommunication sites.

Troubleshooting system architecture

Systems configuration

Project Implementation

On-site Training, account management and user support

Electronic locks, padlocks, AcsysTelecom and Acsys

EDUCATION& TRAINING

Instituto Tecnologico de Villahermosa (ITVH) University

Graduate in Computer Systems Networking Engineer, with minor in web design and development

CERTIFICATIONS

MS-900 MICROSOFT 365 FUNDAMANTALS

SISCTI International Symposium in Computer and Information Systems Technologies

Monterrey

LANGUAGES

Spanish Language: Native fluency

English Language: Near native proficiency with technical language proficiency

Portuguese Language: Intermediate written and oral

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