Brian M. Elrod

**** * ******* ***. ***. ****, Tampa, FL 33611

adg43r@r.postjobfree.com 256-***-****

Senior Technology Analyst

PROFESSIONAL EXPERIENCE

Sam’s Club (Formerly Triad Retail Media) – St. Petersburg, FL August 2018 – present

Technical Operations Analyst – Information Technology

Responsible for supporting OTC (Order to Cash) platforms, which includes Salesforce, AdBook+, Ad-Juster, and other Ad Operations software.

Product Owner for Ad-Juster application

Scrum team member

Support for core applications

Identify and facilitate solutions to drive performance

Manage testing and acceptance of enhancements with vendor/customers

User training, support, development and upkeep of SOP/documentation

Own and maintain product roadmap, user stories and business requirements

Vendor management & Project management

Communicate technical issues to the line of business

Maintain documentation for best practices, business processes and training to be used by partners and internal resources.

Utilize JIRA for incident, bug and enhancement tracking

Cadence Bank – Tampa, FL June 2012 – August 2018

AVP, Technical Systems Analyst II, Information Technology (08/2014 – 08/2018)

Responsible for supporting critical applications/systems, which includes Consumer and Commercial Online Banking platforms and all ancillary products within an Agile environment.

Level 3 support for assigned applications

LaserPro Product Owner

Monitoring stability of servers and applications using Solarwinds, Dynatrace and Splunk alerts.

Testing, QA and release performance analysis

Work directly with offshore QA team and provide signoff for enhancements and features

Establish and maintain positive relationships with developers, infrastructure, and banking operations personnel

Responsible for DR testing as well as validation of both technical recovery and functional plans

Triage, troubleshooting, initial communication to lines of business and incident tracking through BMC Footprints within SLA timeline

Shared ownership of assigned applications with product team to ensure satisfactory end user experience

Serve as product subject matter expert to both the technical and end user communities

Adhere to both change and incident management processes

Developed product training guides for both end users and technical support teams

Responsible for SQL query metrics

Senior Operations Coordinator – Treasury Management Operations (06/2012 – 08/2014)

Responsible for the management and implementation of requests for online Treasury Management services.

Tier 2 support, system issue resolution

Management of daily workflow of the team

Continuous Improvement of SLA’s through analysis

Merger and Acquisition project coordination

BBVA Compass – Birmingham, Alabama 2008 – 2012

Senior Systems Coordinator – BSA (2011 – 2012)

FircoSoft Application Owner in an Agile environment

Worked with offshore Dev team

End user support for BSA team

UAT go-live scripts for regression testing

Test scripts for upgrades/enhancements

Deployed resource files to FircoSoft users/environments

Business Systems Analyst I, Treasury Management Technology Deployment (2008 – 2011)

Responsible for the completion of full TM implementation requests

Reduced commercial client OLB implementation time by 48 hours.

Treasury Management Ops Subject Matter Expert

QA, Design test plans/scripts, scenarios and procedures.

Test the implementation of vendor project related enhancements and upgrades by performing regression testing

Provided technical support and product training, in both English and Spanish, for TM Clients

Developed training guides/procedures

Assisted with incident management during system outages

Regions Bank – Birmingham, Alabama 2007-2008

Documentation Specialist, Loan Operations

Responsible for reviewing subprime auto loan documentation

Provide bilingual assistance to Spanish speaking clients

Alabama Public Schools – Tuscaloosa & Hoover, Alabama 2002 - 2006

High School Spanish Teacher

Responsible for following the Alabama Public School curriculum. Spanish levels I – V, which included AP and IB. Utilized classroom management techniques to manage guided group activities, facilitated student comprehension with hands-on activities, lesson planning, curriculum writing and individual/collaborative assessments of subject matter.

IB students obtained passing rate for Spanish comprehension.

Tennis sponsor

EDUCATION

BS, International Marketing & Spanish, University of Alabama – Tuscaloosa, AL

AS, Business Administration, Snead State Community College – Boaz, AL

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