Assistant Customer

Jocelyn Chiu

**** *** *, *** *

Brooklyn, NY ****9

347-***-****

********@*****.***

Skills

Proficient in Microsoft Office. Adept in Quickbooks and Salesforce. Basic Photoshop skills. Bilingual - Cantonese (Oral) & English (Oral and Written) Experience

June 2018 - PRESENT

Brooklyn Food and Beverage LLC, Brooklyn, NY - Customer Operations Supervisor

● Customer Operations - June 2018 - June 2019

Ensured high level of customer satisfaction from direct consumer inquiries & concerns

Processed wholesale orders, distributor POs, as well as samples

Worked closely with sales team to maintain their accounts, reviewing account activities and collecting AR

● Customer Operations Supervisor - June 2019 - Present

Leading a team of 2 - overseeing their daily tasks as well as delegating new tasks

Tracking PO timelines, manage inbound & outbound, tracking multiple warehouse inventory

Accurate fulfillment of new e-commerce shop

September 2016 - May 2016

University at Buffalo, Buffalo, NY - Lab Research Assistant

● Aided a graduate student in her research by transcribing data verbatim and helped carry out experiments when needed

July 2016 - August 2016

The New Museum of Contemporary Art, New York, NY - Museum Apprentice

● Worked exclusively with artist Simon Leigh and her exhibit, “The Waiting Room,” exploring alternative medicine for African Americans, women in particular in opposition to big pharma and current healthcare systems. Lead guided tours of the exhibit for visitors

● Worked customer service: greeted customers, worked register, aided in coat-checks Education

September 2014 - May 2018

University at Buffalo, Buffalo, NY - Communications BA Bachelor of Arts in Communication / Minor is Sociology - GPA: 3.2