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Security Guard Customer Service

Location:
Morris, IL
Salary:
50,000$
Posted:
October 19, 2020

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Resume:

Michael Glaser

Morris, Illinois *****

adg3v7@r.postjobfree.com • 815-***-**** • LinkedIn

QUALIFICATIONS SUMMARY

Articulate, results-focused, detail-oriented Security and Operations professional with solid education and experience in law enforcement, team leadership, employee training, and operations management.

Relationship Development: Strong interpersonal talents with talent for building and motivating high performance teams. Builds and maintains strong relationships with personnel at all levels of the organization and external personnel. Proven ability to collaborate with colleagues to achieve goals.

Information Management: Well-developed ability to use advanced technologies to monitor facilities, track site activities, and fully document any incidents occurring. Adept at learning new technologies and quickly applying them to business purposes.

Project Oversight: Highly organized with combination of technical, financial, and business expertise to guide project planning and implementation. Success meeting and exceeding organizational goals within team-driven and self-guided roles.

Key Strengths: Positive, self-motivated personality with capacity to utilize logic, critical thinking, and creative problems solving to determine optimal decisions in stressful situations. Strong work ethic combined with professionalism and high level of customer service.

Finely tuned analytical skills with a dedication to continually streamlining and improving work processes. Effectively interface with management to collaborate on issues and resolve problems. Results focused; able to achieve maximum impact with minimal cost.

EDUCATIONAL BACKGROUND

Bachelor of Arts in Administration of Justice / Psychology

Southern Illinois University, Carbondale, Illinois

Security Guard License

PROFESSIONAL EXPERIENCE

Exelon Nuclear, Morris, Illinois

Armed Tactical Responder (1/2009 – Present)

Respond and deter to any attempted attacks at nuclear facility by immediately confronting the individual and using lethal force, if necessary, to prevent or cut short an attempted shooting. Check all entering facility and search for weapons or explosives. Utilize system of video surveillance and monitors to monitor multiple locations. Guard facilities but stage exercises to identify flaws in security system so they can be remediated. Manage multiple firearms during shifts.

Designated Officer of the Quarter multiple times, leading smaller crew dealing primarily with auditors and access of all people and cargo into facility.

Excel at quarterly qualifications on firearms courses and passed required yearly agility qualifications.

Maintain high standard of Nuclear General Employee Training.

Allied Barton Security Services, Morris, Illinois

Security Guard (11/2008 – 1/2009)

Provided Security and Safety of clients’ property and personnel for company offering trained security officers for access control, Segway patrol, gatehouse, control room monitoring, background screening, and integrated security services. Adhered to all site-specific policies and implemented emergency response activities as appropriate while providing superior customer service. Patrolled property on twelve-hour shifts, conducting routine searches of visitors, employees, and persona property including vehicle inspections.

Attained PERC card through company classes and training.

Additional experience as Laborer for Petal Pushers Garden Center, as Lab Technician for Southern Illinois University (2005-2008), as Conservation Worker for Goose Like Prairie State Park (2006-2007), and as Exterior House Painter for College Pro Painters (2005).



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