Diligent and committed worker

offering over **-year record in

customer support and strong aptitude

for working with little supervision in

remote environments. Competent in

listening to customer needs, meeting

quality standards and staying current

on product and service updates. Highly

empathetic and supportive team

player.

Customer relations

Retail sales customer service

Problem-solving abilities

Product organization

System implementation

High-energy attitude

Fleet dispatching

Route management

Data evaluation

Conflict mediation

Clerical support

Adaptive team player

Technologically savvy

Some College (No Degree)

Chaffey College

Rancho Cucamonga, CA,

Aqualine plumbing

Dispatcher Tukwila, WA 06/2020 to 10/2020

Asked probing questions to determine service needs and accurately input information into electronic systems. Created and implemented process improvements to reduce workloads and bolster callback efficiency.

Set up and activated customer accounts to maintain QA satisfaction levels.

Answered customer requests with information about product availability, shipping information and status updates. Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs. AAA Washington

Customer Service Associate Bellevue, WA 08/2018 to 11/2019

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive

communication.

Met and exceeded productivity targets by handling every interaction with top-notch customer service.

Educated customers on special pricing opportunities and company offerings.

Documented conversations with customers to track requests, problems and solutions.

Gwynn Foods5

Sales Representative Manager San Diego, CA 01/2013 to 06/2018

Liaised between cross-functional groups involved in production, design and delivery of products.

Developed and implemented new sales strategies to update product lines.

Researched and capitalized on emerging opportunities to build business and expand customer base.

Leveraged rapport with key retail account leadership to up-sell vendor partnerships.

John

Bourda

M. adg3up@r.postjobfree.com

C. 425-***-****

Vancouver, WA 98682

Summary

Skills

Education and Training

Experience

JB

Partnered with marketing team to align sales strategy with brand messaging across all communication channels. Centerline Drivers

Dispatcher Colton, CA 10/2011 to 10/2012

Answered customer requests with information about product availability, shipping information and status updates. Maintained current knowledge of all personnel in field and all completed deliveries or delays.

Kept detailed and updated records of calls in physical and electronic databases.

Monitored dispatch board and adjusted call priorities regularly based on caller needs.

Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs. Provided excellent service and attention to customers when face-to-face or through phone conversations.

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