Front Desk Customer Service
Resume:
PROFESSIONAL SUMMARY
********@*****.***
Irvine, CA 92620
QUALITIES
Expert interpersonal &
communication skills.
Self-motivating,
creative, has ability to
lead.
Poised under pressure &
demonstrates secure
handling of sensitive
information.
Proficient in current and
new technologies & types
70 WPM.
Organized, inspirational,
diligent.
EDUCATION
University of Arizona
Tucson AZ 2020
Bachelor of Arts
Clinical Psychology
Pima Community College
Tucson AZ 2017
Associate of Arts
Psychology
Compass High School
Tucson AZ 2014
High-School Diploma
REFERENCES
Ermin Husic,
Prev. Supervisor
Sarah Dorsey,
Prev. Supervisor
Davis Allen,
Prev. Coworker
KATHERINE MILLER
Highly communicative professional with more than 8 years of experience in positions where client satisfaction is of utmost importance and a strong record of providing valuable service in luxury settings. Recently relocated to Irvine, CA and am eager to join an integrative and dynamic company.
WORK HISTORY
NFC Amenity Management – Concierge
Chicago, IL 05/2020 – Current
o In the elevated River North neighborhood, I'm committed to providing above-and-beyond customer service in a fun and welcoming environment at Marlowe luxury Apartments. o Operates opening and closing procedures for the lobby. Ensure the delivery of all packages are recorded for residents and staff. Coordinate reservations for freight elevator and loading dock for move ins/outs. Helps resolve issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
o With Mircom TX3 Configurator and TruVision Navigator software, I monitor all incoming and outgoing bodies to ensure the safety of the building and its residents, and report operation malfunctions to management in a timely manner. Marriott Aloft Tucson University Hotel – Front Desk Agent Tucson, AZ 05/2017 – 03/2020
o Welcomed all to hotel and maintained ample knowledge of the local scene, promoted local entertainment and sporting events and offered details to partake.
o Operated Galaxy Lightspeed, maintained transaction security by verifying payment cards against identification. Calculated billings and posted charges to room accounts, reviewed all charges with guests at checkout. Kept guest accounts in balance and ran daily reports to verify totals.
o Answered multi-line phone system to respond to respond to prospective guests or transferred calls to correct personnel. Explained details regarding property, including restaurant, pool area, and fitness center to acclimate patrons to the hotel environment.
Watermark Retirement Communities – Concierge
Tucson, AZ 10/2018 – 06/2019
Marriott Westin La Paloma Resort & Spa – Front Desk Agent Tucson, AZ 01/2017 – 06/2017
A&M Personnel Services Ltd. – Temporary Reception Aid Tucson, AZ 05/2016 – 05/2017
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