Security Software

Shakir Uddin

Warren, MI Phone: 586-***-**** Email: ******.*******@*****.***

Objective

Enthusiastic individual seeking an opportunity to provide a company with my knowledge and skills in Information Technology, while promoting standard operating procedures and growing as an IT professional for the benefit of the company. Education

Baker College – Clinton Township, MI

Winter 2016 – Spring 2020

• Bachelor of Science in Information Technology and Cyber Security

• GPA: 3.4

Qualifications

• Applications: Microsoft Office, MySQL Workbench, CISCO NetLab, VMware, Citrix, VPN, CISCO Packet Tracer, Wireshark, Visio, WinAutomation, SAP ISU/CRM, ServiceNow

• Operating Systems: Windows and Mac

• Proficient in PowerShell and SQL

• Ability to diagnose and resolve technical hardware and software issues

• Knowledge of processors, electronic equipment, and computer hardware and software Project

Senior Project

• Created a case study for an automotive supplier to propose a solution to recent cyber-attacks, address product diversification, and promote new technologies

o Identified IT security equipment, tools, and software to secure the network o Proposed a network infrastructure security design between a global data center o Created a Network Incident Response Plan, Network Disaster Recovery Plan, and security procedures for each network security equipment and Application Servers

Experience

Automation Development Intern

DTE Energy – Detroit, MI May 2019 – May 2020

• Create Software Design Document (SDD) for Robotic Desktop Automation (RDA) o Support developers in developing automation scripts using business requests and SDD specifications

• Deploy software and automation processes to the business units using WinAutomation o Utilize ServiceNow to maintain a ticketing system for all requests o Grant access and manage Citrix VDI allowing business personnel to use scripts based on authorization level o Support in debugging and testing RDA and assist developers to update code and procedures

• Developed and maintain a database of DTE Energy customers o Create SQL statements to pull customer information from Excel files o Provide customer information to the Customer Service department to resolve disputes, allow flexible due dates, and other energy assistance issues

• Assist Call Center department with computer support o Update operating systems, install special in-house software, and conduct network troubleshooting IT Specialist

Computer Xpress – Sterling Heights, MI Feb 2018 – May 2019

• Specialized in computer support, managing hardware and software, and network troubleshooting o Supported businesses as well as residential clients in setting up and maintaining a secure network throughout o Monitored network for security risks using Nessus

• Installed and configured software and hardware for users o Assisted clients in setting up VPN services such as NordVPN o Upgraded routers, modems, computers, and security devices

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