Front Office Manager

Resume

NAME : Devendra Devidas Gaonkar

ADDRESS : Ganesh Prasad Bldg, #206, Raheja Complex, Near Times Off India,Tanaji Nagar,Kurar Village Malad (East) MUMBAI- 400097

Mobile : +91-773-****-***

Email : adg3sv@r.postjobfree.com

Personal Statement:

A Management & Tourism collage graduate keen to leverage his education towards customer satisfaction hence proving himself as an asset to any organization.

Work Experience:

Worked with Renaissance Mumbai Convention Centre Hotel as Industrial Trainee from 01st June 2015 to 31st October 2015.

Responsibilities Include:

Worked with the Back end team and helped for Registration card updating and C form uploading.

Learning bell desk and concierge procedures.

Worked with all concern departments for particular period of time.

Gained all required basic information of all departments.

Sahara Star Hotel as Front Office Associate

Software: Micros Opera

Responsibilities Include:

Taking Check-in and Check-out and handling guest queries.

Room Allocation

Departure Control and Red Flag procedure.

Learning bell desk and concierge procedures.

Learning cashiering procedures.

Currently working with VITS Hotel (Kamat Hotel India Private Limited) as Front Office Supervisor.

Software: Champagne & Innkeys

Taking Check-in and Check-out and handling guest queries.

Maintaining records of VIP guests.

Handling guest complaints and resolving them.

Proper service recovery for the guest whose complaining, Guest satisfaction is also part of daily routine.

Room Allocation as per guest preferences.

Enrolling guest in hotel membership program.

Departure Control and Red Flag procedure.

Follow up’s for the payment an all bank related queries.

Performed cashiering functions.

Handling cash float as cashier.

And all back end work.

Leading team with new software related work by training.

Monitoring entire shift work with resolving staffs queries.

Actively handled Group movements by pre planning the shift.

Allocating staffs to run successful operations.

Resolving queries from different departments which relates to front office.

Work as an acting Duty manager in absence of duty manager’s.

Email handling and reports making.

Academics:

Examination

Institute

University/Board

Year

B.Sc in Hospitality Studies

KOHINOOR COLLEGE OF HOTEL MANAGEMENT AND TOURISM STUDIES

MUMBAI UNIVERSITY

2014-2017

H.S.C

NIRMALA MEMORIAL FOUNDATION COLLEGE OF SCIENCE AND COMMERCE

MAHARASHTRA STATE BOARD

2012-2013

S.S.C

FATIMA DEVI ENGLISH HIGH SCHOOL

MAHARASHTRA STATE BOARD

2010-2011

Achievement:

-Awarded Star Intern by Renaissance Hotel and Convention Centre in 2015.

-Awarded with Employee of the month by VITS Hotel in 2018.

Languages:

English: Fluent

Hindi: Fluent

Marathi: Mother Tongue

REFERENCES:

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