Manager Assistant

TINA HARP

**** ********* *****

Prattville, AL **067

334-***-**** **********@*****.***

High performing professional specializing in sales, visual merchandising, management recruitment and development. Exceptional leadership, team building, and operational skills focused on customers, employees, growing the business and bottom line. PROFESSIONAL EXPERIENCE

Jim Massey’s Montgomery/Tri-County Area 2017-Present Senior District Manager

Supervise 100+ employees, to include 14 dry-cleaning stores, 1 full-service Laundry facility Recruit and develop team members

Create and update company policies

Business and Marketing strategies

Help update store technology

Strong involvement in community and out reach programs for the company Rue21, Central Alabama

District Manager 2011-2017

Supervise multiple stores in a 12M+ district. Provide direct guidance for all phases of store operations and personnel. Supervise all new projects and test within the district along with any new store openings and remodeling projects. Maintain a strong bench strength for the district as well as the region.

Control and influenced sales, revenues and expenses to create sustainable business profits Maintain audit goals through consistently following all company policy and procedure. Supervise merchandise inventories and physical inventories. Ensured floor set implementation by deadline in all stores Provide exceptional customer service by efficiently addressing and resolving all customer and employee questions, concerns and / or complaints. Train store managers, assistant managers and key holders to develop essential skills and Increase profitability.

Implemented district shrinkage and loss prevention programs to effectively monitor and control losses.

AMERICAN EAGLE OUTFITTERS, Montgomery, Al. 1998-2011 District Manager

Supervised multiple stores in $35M district Communicated and implemented corporate policies and procedures. Provided direct guidance for all phases of store operations and personnel administration. Facilitated and maintained manpower and succession planning. Supervised all store openings, closings and remodeling projects.

Controlled and influenced sales, revenues and expenses to create sustainable business profits, Monitored and achieved payroll budgets to ensure timely and accurate personnel payments and withholdings.

Implemented district shrinkage and loss prevention programs to effectively monitor and control Loss Maintained audit goals through consistently following all company policy and procedures Trained store managers, assistant managers and key holders to develop essential skills and increase profitability,

Established and maintained training knowledge of computers, Point of Sale/Purchase (POS) registers, printers, Hypercom, Staff works and work force management (scheduling program) to provide back-up, troubleshooting assistance or training to staff Provided exceptional customer service by efficiently addressing and resolving all customer and employee questions, concerns and I or complaints. Reviewed and analyzed relevant financial data and developed a course of action when necessary.

Conducted store visits and evaluations weekly to ensure compliance with corporate policies and procedures, and to uphold visual standards established by regional visual coordinators. Supervised merchandise inventories and physical inventories. Ensured floor set implementation by deadline in all stores

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