Office Assistant Back

RISHI KUMAR JHA

Email ID- ************@*****.***

Contact No. +91-813*******

Career Objective

To be associated with progressive organization that gives me scope to apply my educational and professional skills and provides me with advancement opportunity and knowledge empowerment.

Career Summary

A customer oriented and excellent communicator possesses 3+ experiences as a Customer Support Executive.

Excellent in conveying the client’s requirement to the team leader.

Excellent in converting the cold calls into new assignment.

Expertise in taking follow up on a daily basis.

Expertise in working with a team.

Personal Qualities

Unmatchable communication skills in written and verbal both.

Strong motivational and logical skills.

Ability to persuade the people.

Ability to produce the best result in pressure situations.

Key Responsibilities Handled

Attending escalation calls apart from taking normal calls.

Conveying the client requirements to the team with regards to the process.

Attaining daily, weekly and monthly targets specified by the process.

Adhering to the schedule as prescribed by the TL.

Providing the feedback to the TL at the end of the day.

Training Attended

Knowledge of voice modulation

Accent Neutralization

Other communication skills

Voice process training

Product Knowledge

Computer Knowledge

Well versed in working with computer.

Internet Savvy

Employers

Working as Customer Support Executive in Arcis E Services Pvt. Ltd. from 2016- Present.

Worked as Back Office Assistant in Convergys India Ltd. from 2015-2016.

Academia

B.com(H) from LNM University.

HSC from Bihar Secondary Examination Board

Secondary from Bihar Secondary Examination Board

Personal Profile

Name : Rishi Kumar Jha

Date of Birth : May 06th 1993

Father’s Name : Sh. Ram Chandar Jha

Marital Status : Single

Religion : Hinduism

Nationality : Indian

Language Known : English, Hindi

Hobbies

Playing Cricket

Making friends

Reading Books

Declaration

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Date:

Place: Delhi (Rishi Kumar Jha)

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