adg3ia@r.postjobfree.com */* Rajiv Street, AM Colony, Annur, Coimbatore 936-***-****

Annapurani U

S E N I O R A S S O C I A T E

adg3ia@r.postjobfree.com 9/4 Rajiv Street, AM Colony, Annur, Coimbatore 936-***-**** ProleE

· A “Performance Driven Professional” bringing in rare level business acumen and records achievements developed in over 13 years.

· Sufxcient ewperience in managing entire process operations Fith an aim to accomplish corporate plans and goals successfully.

· §ocusing on customer satisfaction and process compliance. K Process improvement initiatives to achieve mawimum efxciency in various operations.

· Abilities in coordinating Fith internal/ewternal customers for running successful business operations and ewperience of implementing procedures and service standards for business ewcellence.

· knoFledge in handling payments, pricing, adding images in bac- end for Febsites, customer support, end to end accounting and boo- -eeping.• mpyeonpEt HisD orn

Accounts and Admin, Benevolence International Public School, Coimbatore April 2020 — October 2020

H Tandled end to end admin and accounts of the School and qrust. H Tandled various activities li-e construction labor For- billing, material management, admission, school §ees collection presenting in ban-s, attendance, canteen stoc- and cost management.

H Procuring assets and eOuipment for the school infrastructure. H Tad a good rapport Fith parents as a PRI and addressed all Oueries. H Tandled the transportation route Oueries and plots for the cabs. H Cost control Fith Ouality in any activity performed. Customer Support Associate, Amazon Business Services Center, Coimbatore June 2019 — March 2020

H Customer Service Associate handling end customer Oueries across Endia. H Addressing customer issues and end result being resolving their Oueries and getting a positive feedbac-.

Senior Associate, Ford Business Services Center, Coimbatore June 2012 — June 2019

H Seven years ewperience in Coimbatore as Bwecutive and Senior Analyst. H •SMB in building and pricing the car models set up in Febsite for §ord Buropean cars.

H Tandled special pricing concepts for 22 mar-ets along Fith Lrochure and qest Drive reOuests.

H Migration of process called “eProxle” by setting up process document, map, SNA and all ESI reOuirements.

H •LCP activities done for after service accessories for Worth America and Canada. aE SseD

9/4 Rajiv Street, AM Colony,

Annur, Coimbatore

936-***-****

adg3ia@r.postjobfree.com

kdseeD

Microsoft Bwcel

Communication S-ills

knoFledge of MS Ifxce

qally

SQE§q Lan- norms

Account Management

zuality control

kai&en

§MBA

Enternal Controls

Process Documentation

Enternal Y Bwternal

Sta-eholder Management

knoFledge of Digital

Performance Metrics

Lusiness Process

Emprovement

adg3ia@r.postjobfree.com 9/4 Rajiv Street, AM Colony, Annur, Coimbatore 936-***-**** H Solely responsible for the portfolio metrics presentation and approval Fith the clients for the team si&e of 20.

H Tandling client calls, priorities, changes, big xwes, addressing issues by complete root cause analysis using the Ouality tools li-e 5’Us, xsh bone concept. H •Lringing error proof system in every step of activity and had a smooth relationship Fith the counterpart.

H Qor-ed in the migration of tFo major activities from :k to Endia that led Fay to many headcount increase in Endia.

H •Managed a team si&e of 5, allocated the daily For- priorities, clarixed their Oueries Fith the counterpart, and converted the trainees into SMBs in project. Tighlighted their strength and projected many kai&ens and Muda in process. H Analytical management in setting right job for the right person and providing 1*1 feedbac-. Passing the employee feedbac- to the immediate supervisor to enhance their groFth chart.

H Tandled cross functional ESI audit amongst the teams and spotted areas of correction from auditor point of vieF before ewternal audit happens. H Chec-ing the maintenance of internal security, compliance and process disciplines are in line Fith that is agreed.

H Creating visibility for the team in Endia through various portfolio meetings and presentation.

Payment Processor, Royal Bank of Scotland, Chennai June 2008 — June 2012

H •§our yearsU ewperience in handling :k Cash and PaymentsV SQE§q Process. H •Gerixed transactions of high net Forth customers that is the last end of credit. H knoFledge on various applications used in SQE§q by different countries. H •qhree months ewperience in handling Endia payments for Corporate, Retail and TWE clients.

H •qrained around 60 candidates on the process and SQE§q ban-ing guidelines. mucCS sot

MBA, Bharathiar University, Coimbatore

June 2008 — June 2010

Bwcelled MLA in 7eneral Studies Fith %5M

B.COM, Emerald Heights College, Ooty

June 2005 — June 2008

Bwcelled Fith %5M

ocrDED

Diploma in Secretarial Practise, Bharathiyar University June 2007 — June 2008

Cash Skill Assessment, SWIFT Guidelines

June 2010 — June 2010

Investigation Sill Assesment, SWIFT Guidelines

June 2011 — June 2011

Tally ERP 9, CSC

March 2014 — March 2014

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