Captain waitress/supervisor/hostess

Ana Marie Galagnara Mulang

Mobile No. +971*********

Email address: **************@*****.***

Objective: To find a challenging position to meet my competencies, capabilities, skills, education and experience.

To share and gain more knowledge and to serve the company with my best as well with to serve its guests.

Work Experience:

La Verda Dubai Marina Suites and Villas

November 2015 – October 2020

Senior Captain

Assigning colleagues under my supervision to their tasks for the day within their stations.

Handling guest’s orders or complaints on the spot or via room dinning phone call

Preparing head counts reports for the total guest in-house packages entitled for meal and for the following day.

Handling cash, inventories and collaboration within the internal system data for payments from F.O And Accounts.

Checking and ensurement responsibilities of proper preparations and sanitations.

Reporting to the Restaurant Manager and F&B Director for daily activities, promotions and briefing.

Assisting guests, serving, giving, and aiming in every duty for guest’s satisfaction.

Sheraton Deira Hotel, Dubai

November 2007- March 2013

Bar Waitress

Handle cash and credit payments.

Taking orders while maintaining the highest standard of guest relations.

Welcoming guests and conducts them to tables.

Maximize revenue by up selling.

Introduce and up sell new promotions.

Perform tasks assigned from time to time.

Describes and suggests food courses and appropriate drinks.

Prepares drinks according to prescribed recipes and procedures.

Ensures cleanliness and orderliness at all times.

Ensure that closing procedures are followed and implemented.

Ensures that physical hygiene and good grooming is up to required standard. Ana Marie Galagnara Mulang

Mobile No. +971*********

Emirates Bowling Village llc

March2006-Dec.2006

Head Waitress

Oversees the set- up and delivering of service in my assigned station.

Conducts daily briefing and inspection of grooming among my staff.

Supervises mis-en-place preparation, checks availability of par stock.

Oversees the set-up of the outlet and/or function rooms and ensures that client requirements are properly installed and provided.

Monitors the delivery of service as well as the clearing of tables and function rooms.

Closely coordinates with my supervisor regarding the requirements and operational problems in my assigned station.

Attend to the settlement of bill for functions.

Attends to guest complaints and request.

Ensures guest satisfaction, solicit feedback from them regarding the service and food; attend to their needs and concerns.

Train and coaches staff regarding service procedures.

Coordinates with the kitchen regarding out of stock items and new promotions

Monitors the performance of the staff and sees to it that they follow standard procedure and abide by existing house rules.

Assist in taking and serving order.

Grand Continental Hotel:

Abu Dhabi September 2002-October 2004

Waitress

Take and serves food and beverage order according to prescribed standards of service.

Looks after the necessary preparations before the start of operation.

Assist in welcoming and in seating of guest.

Attends the settlement of the bill of guest.

Attends to guest inquiries and complaints.

Assist in clearing soiled dishes, dirt and trash.

Performs side duties and other assignments given by my superior Training Attended:

A Guide to your Employment.

Service standard and safety.

Maritime Basic Safety course.

School/College:

Liceo de Cagayan University

Bachelor of Science in Tourism

Major in Hotel Restaurant and Management

Lourdes College High School

Secondary Education

Personal Appraisal:

Hard working and dedicated person.

Excellent in communication skill.

Friendly and pleasing personality.

Trusted and team player, team leader.

Character Reference upon Request.

Contact this candidate