Customer Service Front Office
Resume:
MICHELLE RYAN
North Las Vegas, NV 89081
*********@***.***
Skill Summary
Project Management
Purchasing
Negotiation
Permit Procurement
Contract Administration
Report Preparation
Scheduling
Security Specialist
Call Center
Customer Service
Medical Office Administration
Front Office Operations
General Office
Collections
Cash Handling
Sales Retail
Insurance Billing
Professional Experience
Independent Contractor, North Las Vegas, NV.
12/17 – Present
Various Projects
Retail – Burberry (seasonal 11/10/19 – 11/29/19): PetsMart (various responsibilities 9/16 - 5/16/17)
Wonolo Gig Worker – Sendoso (11/6/19 – 3/9/20)
H & R Block, Craig Rd., North Las Vegas, NV.
12/19 – 3/23/20
Client Services Coordinator – Seasonal
Customer Service – Front Desk
Cashier
Scheduling
Confirm and reschedule appointments
Sunrun Installations Service, Las Vegas, NV
12/2014 to 12/2015
Permit Coordinator
Customer Service
Preparation of permit submittal packages in accordance with jurisdictional requirements
Submittal and pick up of permit packages to Cities
Tract jurisdictional specific requirements and provide same to team
Work with jurisdictions to move toward ideal permitting conditions
Communication with jurisdictions, Construction Supervisors, Engineering team
Placards
Data Entry
Xerox, file, upload plans, permits to the project files, Oracle, Administration
Solar City, Las Vegas, NV
04/2014 to 11/14
New Homes Documentation Specialist
Customer Service
Sales Force
Prepare, verify, send to Homeowner/Builder relevant documentation
Manage daily functions used SolarCity’s customized Databases
Updating of all tasks and project status
Identify common issues and recommend suitable solutions to resolve in a timely manner
Impeccable notes in customer service record and update job status
Attention to detail, consistent application of initiative and common sense to solve problems
Organizational skills
Citibank Processing Center - G4S Secure Solutions, Las Vegas, NV
12/2011 to 4/14
Security Specialist
Customer Service
Operate C13 Badging System
Operate facility-based directory
Emergency Response
Outside patrol
Fingerprinting
Employee of the quarter Award – 2012
K & O, LLC – Las Vegas, NV
3/2011 – 12/2011
Administrative Assistant
Customer Service
Oversee Utilities for various projects
Project management of various projects
Negotiation
Analyzed bids
Contracts
Collections
All City Management, Los Angeles, CA.
9/2010 to 3/2011
Crossing Guard
Department of Justice background clearance
Create and maintain a safe environment for children and adults
Jas Pacific Consulting, Santa Monica, CA
11/2008 to 6/2009
Project Manager/Permit Specialist – Contract Employee – City of Santa Monica, CA
Customer Service
Provide information to the public and City departments, regarding procedures and policies, relating to plan checks, public works, building permits and other permits
as required at counter or by phone
Collections
Process and follow up on inquires relating to Building Department
Doing the Right Thing Right – Recognition Award
Customer Service Award
Holistic Research Center, Agoura Hills, CA
2/2006 to 7/2008
Office Manager
Oversee front office operations
Purchasing
Peachtree Accounting System
Management of confidential information
Recommend and implement the use of forms and time saving correspondence/protocols
Customer Service
City of Calabasas, Calabasas, CA
2000 to 2005
Permit Center Coordinator
Managed central processing unit for issuance of planning, building and engineering permits
Developed and implemented permitting policies and procedures
Assisted public on the Cities Permitting systems and procedures
Tracked permit status and provide information to applicants or other departments
Technically and administratively supported permitting activities among the various City departments
Customer Service
Braemar Homes, Agoura Hills, CA
1998 to 2000
Purchasing Manager
Biding and analyzation of Residential Construction
Negotiation of all on-site contracts
Benchmarked competing projects
Develop and redefine specifications and scope of works
Interface with various departments
Consult on base option packages for each product line and negotiation of construction options
Customer Service
Additional Relevant Employment History
Contract Administrator – Griffin Ind. (1997-1998)
Purchasing Agent/Administrative Coordinator -CCA (1993-1996)
Purchasing Agent – Larwin Co. (1989-1990)
Assistant Purchasing Agent – Larwin Co. (1987-1998)
Purchasing Agent – Barclay Hollander Group (1998-1989)
Assistant Purchasing Agent – S & S Construction Co. (1981-1987)
Education
Pierce College - CA
Los Angeles Community College – CA
Seminars/Certificates
Knock Your Socks Off - Customer Service
Counterintelligence - Customer Service
Creative Leadership – Women’s Leadership Conference
Other Certificates available on request
Contact this candidate