Pharmacy Technician Customer Service

Renee’ D. Hardy

*** ***** ***. **********, ** ***46

Phone 773-***-**** Email *****.*******@*****.***

Key Skills and Qualifications

Pharmacy Appointing and Scheduling Cross-functional collaboration Microsoft Office Customer Service Insurance Claims Verbal/Written Communication PBM knowledge Type 40-50 wpm File, Fax, Phone, Email Problem solving Billing/Invoicing Qualification Highlights

Ability to work independently and multi-task effectively in a fast paced environment Detail oriented with a dynamic personality that exhibits leadership and motivates others Solid written and oral communication, time management, organizational and leadership skills Customer Service focused internally and externally w/ account management experience Experience

United Health Group/Optum

Sr. Pharmacy Technician

Dec. 2016 - April 2019

● Answer incoming calls and completing outgoing calls to patients and physicians

● Schedule pharmacy consultations

● Document provider feedback in clinical database

● Provide outstanding customer service to inbound/outbound calls

● Report PHI related incidents in a timely manner and in accordance with HIPAA requirements Walgreens Pharmacy

Sr. Pharmacy Technician

Oct. 1989 - currently

● Accurately read, interpret and enter prescriptions into the computer system

● Daily use of SIMS to input drugs in the system and update pricing.

● Interact directly with Third Party Payers and Vendors as needed for issues related to billing and reimbursements

● assistance opportunities for PBM (i.e. Cigna, Aetna, BCBS, etc

● Effectively adjudicate claims and resolve insurance rejections and other billing issues

● Effectively communicate with providers and insurance for completion of drug prior approvals

● Ordering, adjusting, and posting inventory

● Training of incoming technicians

Education

WRIGHT COLLEGE: January 2000-May 2000

CININNATI JOB CROPS: June1988-January 1989

COLLEGE OF AUTOMATION: October 1985-May 1988

FARRAGUT HIGH SCHOOL: September 1981-June 1985

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