Educational Attainment

Informatics College of Cavite

Advanced Diploma in Information Technology

Certifications and Professional Achievements

Cisco Certified Network Associate - Credential ID: CP0000112285

Checkpoint Certified Security Administrator R80 – Credential ID: CSC013174163

Cisco Certified Network Professional – Switching Credential ID: CSC013174163

National Certificate II – Computer Hardware Servicing

Convergys - Best of the Best Award for the year 2017

Work Experience

Convergys Philippines Inc.

Role: TSR/CSR Tier 2

August 2016 - May 2018

Netpoleon Solutions Philippines Inc.

Technical Support Engineer

September 2018 - September 2020

Responsibilities

Acknowledge, troubleshoot, update, and resolve incident/request ticket as per SLA

Create action plan, implement, and provide technical documentation/verification for change requests within scope of service

Monitor DC network

Redirect incident/request ticket to appropriate service desk or third-party vendor as necessary

Scope of Services:

Cisco Switch/Router Configuration and Maintenance

Checkpoint Firewall Configuration and Maintenance

F5 SLB/SSL/CSR Configuration and Maintenance

IP Switchport Requests

Scope of Services:

Switch/Router Configuration and Maintenance

Firewall Configuration and Maintenance

SLB/SSL/CSR Configuration and Maintenance

IP Switchport Requests

Skills

Advanced knowledge in Cisco Routing and Switching

Advanced knowledge in Checkpoint Firewall

Basic knowledge in F5 Server Load Balancers

Exceptional at customer service

Adept in ticket/SLA based resolution contact

Adept in network troubleshooting

Adept in technical documentation and technical implementation/configuration

Professionally Competent at using Excel. (pivot table, table design)

Fluent in spoken and written English.

Strong orientation in Computer Hardware and Network technologies.

Eager in learning concepts and theories

References

Netpoleon Solutions Philippines Inc.

Address: Unit 305-310, Riverbend building 8001 Del Pan Street Kasilawan, Makati City, Philippines

HR Head

Frency Mae Sandiego

Contact: +63-977*******

Convergys/Concentrix Philippines Inc.

Address: Ground Floor, One E-Com Center, MOA Complex, Harbor Dr, Pasay, Kalakhang Maynila

Contact: (02) 916-5670

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