Sales Executive Manager

Ritesh Nair

***- ****** ********, ** ******.

Opp. Karama Park, Al Karama - Dubai,

Email: ******.********@*****.***

Skype id: ritesh_nair2002

LinkedIn Id: www.linkedin.com/in/ritesh-nair-9a013b57

Mob: +971-********* / +971-*********

Objective

To be known and revered as an excellent Management Professional in Travel and

Tourism while being resourceful, innovative and flexible.

MBA in Travel and Tourism with over 8 years of experience in handling Corporate clients, Walk in Passengers, Catering to Travel Agents across Asia, United States, Europe and Middle East markets. Well versed with planning and designing Holiday packages (both Inbound and Outbound), Visa Assistance, Ticketing, Issuance of Travel Insurance and other Travel related services.

Present Employment

Travel Sales Coordinator for Dyncorp International FZ - LLC, Dubai

(March 2016- Present)

Presently working as a Travel Sales Coordinator with Dyncorp International FZ- LLC, Dubai

Arranging and booking Airline tickets, car rental, transfers, hotel, visas and other travel related services

Review and analyse costs provided by airline reservation agents and hotels to ensure cost efficiency.

Verifying invoices received from contracted hotels and travel agents against terms of contracts and actual services rendered.

Maintaining Travel request forms, cash in lieu for staff and LPO's of hotels

Checking of files and handing over the documents for final payment to finance department

Provide logistic support for any large conference/incentive projects from conception to completion and as required co-ordinate the project independently or delegate as appropriate whilst still maintaining the overall responsibility for the operational aspects of the project.

Previous Work Experiences

Inbound Tour Operator and Sales Executive for Akbar Holidays, Dubai

(August 2015 – February’16)

Worked as an Inbound Tour Operator / Consultant with Akbar Travels, Dubai (Regional Corporate office for Middle East).

Manage and organize FIT’s, Group Tours in and around UAE

Coordinate with Hoteliers, transporters, guides, service providers, Ground logistical and local tour operators for smooth travel operations.

Handling MICE trips in Dubai

Communicating the itinerary and scheduling the program

Prepare itineraries and costs for local/international agents, local offices, clients, walk-in customers, corporates etc.

Following up with suppliers for best deals and negotiate rates.

Review and monitor duty rosters handled by the resource allocator to ensure optimum utilization of resources, balancing cost effectiveness, productivity and fairness.

Ensure all monetary accounting pertaining to the guides is carried out in a timely manner and according to procedures set by the department. This includes verifying that all claims through petty cash and sales conducted on the tour are accounted for.

Contribute on developing new products.

On a daily basis, work with all sales channels to push for discounts and last minute sales on tours with low attendance.

Inbound Tour Consultant for Ventours International Travel Pvt. Ltd.

(March 2014 – July 2015)

Worked as an Inbound Tour Consultant with Ventours International Travel Pvt. Limited, Nariman Point- Mumbai.

Create customized domestic travel itineraries and services to niche travelers mainly for US and Europe leisure markets.

Support International Sales Agents by providing all the data (quotations etc.)

Handling ground tour operations for Regent Seven Seas, Nautica, Norwegian Star Pride and Windsor Cruises.

Coordinate with service providers for preparing itineraries and costs of Domestic itineraries.

Maintain an excellent relationship with internal and external stakeholders (i.e. internal departments, suppliers, clients, local authorities, and government officials), understanding specific requirements to resolve issues and enhance the company's image, obtain special approval or permission related to the business and maintain an edge over competitors.

Monitor and review feedback from the team on processes, procedures, resources and follow market trends. Analyse this information and give recommendations to the management on a regular basis.

Outbound Travel Sales Executive for Arzoo.com

(November 2012 - February 2014)

Worked as an Outbound Travel Sales Executive with Arzoo.com India Pvt. Limited, MIDC- Andheri (E) - Mumbai.

Handling direct walk in clients and cater to telephonic and e-leads.

Managing suppliers and effectively communicating with them.

Develop and promote packages to clients Responsible for achievement of personal sales target and proper customer service.

Regular Follow ups with agents and clients to generate potential leads.

Understanding the complete cycle of the process, visas, ticketing and coordinating with the accounts department for payments / remittances.

Counter Travel Sales Executive for M/s. Cox & Kings Limited

(February 2012 – October 2012)

Completed 8 Months Internship as Travel Sales Executive with M/s. Cox & Kings Limited,

Hiranandani Gardens, Powai - Mumbai.

Handling direct walk in clients and service providers, preparing itineraries and costing for both Domestic and international Holiday packages.

Tracking leads and follow-up till logical closure.

Coordinating with the central operations team to get necessary information for deals closure/queries.

Identify ways and means of processes and performance improvement.

Communicate, resolve and interface with customers for issues, complains and other queries.

Nature Of Job Handled In The Past

Handling Ship Movements and conducting Group Escorting for Inbound Travellers in Ventours International Travels, Trail Blazer Tours, SOTC etc.

Marketing Activities conducted by Kuoni Academy for Times Job Fair 2011-2012

Client assistance at airports for SOTC Tours and Travels.

Certifications

Certified in 30 & 40 w.p.m. Govt. Commercial Certificate Examination in Typewriting.

Certificate course in Personality Development from Indo-American Society, Mumbai.

Certificate course in Photography from National Institute of Photography, Mumbai.

Certificate course in Religion and Ecology – a Course conducted by St. Xaviers College, Mumbai.

Certificate course in ‘Destination Malaysia’ & ‘Destination South Africa’ training conducted by Kuoni Academy Mumbai

Actively participated for 3 consecutive years in Malhar – the inter college festival of St. Xaviers College, Mumbai,

Participated in inter-college Parliamentary Debate, conducted by Political Science Association of St. Xaviers College.

Undertaken Projects on topics like: Low cost carriers in India, Destination Germany and Advertising modes used by 3 major Tour Operators in Indian Tourism market.

Computer Proficiency

Completed Diploma in Computer Operations – Microsoft Words, Excel and Power Point.

Education & Credentials

Master in Business Administration and Tourism Management from Kuoni Academy Mumbai Fondazione Campus Studi del Mediterraneo – Luca Tuscany, Italy. a joint international educational venture in 2011-2013.

B.A. from St. Xavier’s College, Mumbai (Main subject: Sociology) in 2011.

HSC from St. Xavier’s College, Mumbai in the year 2008.

SSC from Lourdes High School, Kalyan (W) in the year 2006.

Strengths

Highly reliable

Ability to work on multiple assignments and meet deadlines

Excellent interpersonal skills

Flexible and positive attitude

Target oriented

Knowledge in Inbound and Outbound Travel Destinations

Excellent supplier relationship

Personal Details

Date of Birth : 27th November, 1990

Languages Known : English, Hindi, Marathi, Malayalam and Tamil.

Current Address : Dubai, UAE

Permanent Address : Mumbai, India

References

Sreekumar Sreedharan

Senior Operations and Travel Manager at Akbar Travels Dubai

Contact no : 055*******

Oscar Dsouza

Director of Ventours International Pvt. Ltd.

Contact no : 982*******

Savita Shetty

HR Manager of Arzoo.com

Contact no : 982*******

Sheshan Robin

Team Leader at Cox & Kings Limited

Contact no : 900-***-****

«

Contact this candidate