Customer Service Assistant

Karla Acosta Gorgonio

#** ********** **., ****** *******

Ma-a, Davao City, 8000

Mobile number: (099*-*******

Email address: *************@*****.***

EDUCATION

**** – 2002 ATENEO DE ZAMBOANGE UNIVERSITY

Bachelor of Science in Accountancy

Major in: Accounting

WORK EXPERIENCE

2002 to 2017 CHINABANK SAVINGS INC.

(PREVIOUSLY PLANTERS DEVELOPMENT BANK (Plantersbank)

Branch Banking Operations

2012- 2017 – Branch Service Head – Davao JP Laurel Branch

Purpose:

1.In-house business development and customer retention

2.To ensure that the Branch maintains operations proficiency based on established policies, procedures, and controls

3.To ensure accurate, timely, and responsible delivery of over-the-counter transactions

Critical Functions:

1.Cash Management

2.Deposit Servicing

3.Marketing/Account Consolidation

4.Premises and FFE Administration

5.Operating Income, Expense, and Balance Sheet Management

6.Internal Control

7.Administrative

2007-2012 – Branch Service Head – Davao Recto Branch

2002-2007 – Customer Service Assistant/New Accounts/Teller – Davao Recto Branch

1.Account Opening and Handling/Processing of Bank Products and Services

2.To service over-the-counter transactions (payments/etc.)

3.Process over-the-counter transaction (deposits/withdrawal/encashments/payments/etc.

4.Handle/process other Bank Products and Services

SEMINARS ATTENDED

Customer Service Orientation – 2002 Plantersbank

Marketing Proficiency – 2004 Plantersbank

Counterfeit Detection/Fraud – 2002 Plantersbank

Signature Verification – 2002 Plantersbank

Anti Money Laundering Act – 2005 – Plantersbank

Basic Credit Course – 2007 – Plantersbank

Security Orientation – 2007 – Plantersbank

REFERENCES:

Available upon request

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