Manager Project

ALI GUNERTEM

*** ****** **** # *** **********, VA 202-***-**** ***********@*****.***

Results-oriented operations professional with a demonstrated history in the telecommunications industry. Expert customer support expertise with proven proficiency in Business Planning, Technical Support, Sales, Entrepreneurship, and Strategic Partnerships. Curious, thoughtful, and optimistic with exceptional problem-solving skills. Seeking challenging implementation projects or opportunities to build and strengthen customer relationships.

EXPERIENCE

Incoming America Aug 2019 – Nov 2019

Bethesda, MD – Project Manager, International Tour Agency CRM Implementation

Identified the need for a CRM system within the organization.

Researched vendors in the existing database to identify vendors to support.

Developed a full system benefit analysis.

Identified functions and people requiring CRM access.

Entered all required data in the system during the first phase of CRM implementation.

Adapted additional rollout phases after successful completion of the first phase of CRM implementation.

Evaluated system integration requirements with other software, such as accounting systems.

Successfully implemented the CRM system and trained personnel using a trickle-down approach. trovero May 2018 – May 2019

Zurich, Switzerland-Senior International Project Manager

Coordinated internal resources and partners during the execution of project by assigning and monitoring project tasks.

Ensured that the project was delivered on-time, within scope and budget.

Assisted the definition of the project scope and objectives, involving all relevant stakeholders and by ensuring technical feasibility, resource availability and allocation.

Developed a detailed project plan to monitor the milestones of the project and track delivery progress.

Managed changes to the project scope and project schedule.

Measured project performance using appropriate tools and techniques.

Reported and escalated internal issues to the team members as needed.

Managed the continuous relationship with stakeholders.

Organized and met with partners and customers as required.

Tracked project performance, in order to analyze the successful completion of short and long-term goals.

Developed comprehensive project plan to share with team members and partners Prepared complex spreadsheets, diagrams and process maps for document needs. ALI GUNERTEM

203 Yoakum Pkwy # 612 Alexandria, VA 202-***-**** ***********@*****.*** BETTERWORLD TELECOM April 2003 – December 2017

Reston, VA-Director, Customer Service

Effectively managed CSP and OEM vendors in all aspects of provisioning, customer VoIP implementations and customer support.

Extensive knowledge of carrier services including both voice and data systems.

Responsible for day-to-day customer support, VoIP planning, provisioning, and technical support.

Increased overall $2.75M revenue in 2017 by proficiently managing over 500 Business Accounts.

Resolved complex technical issues for 30 or more business accounts daily.

Audited CSP invoices and account details for VoIP billing of 200 plus business accounts monthly. Education

University of Marmara Istanbul – Turkey

B.A., Physical Education

Leadership

TURKISH POLICY CENTER 2010 – 2015

Washington, DC- Founding Member

Founded the new think-tank entity which aims to bring new perspectives, critiques and fact-based suggestions to Washington D.C., political spectrum in order to ensure plurality in policy debates on Turkey, and increase awareness in Turkish-American relations since the foundation of the organization. TURKISH POLICY QUARTERLY 2005 – 2010

Washington, DC- Editorial Board Member

Influential Turkish foreign policy journal that publishes articles on Turkey and its region, educate and collaborate with American public and decision-makers on Turkey to increase the importance of U.S.-Turkey relations.

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