FREDERICK HO

West Palm Beach, FL *****

Cell 561-***-****

Email adg2zl@r.postjobfree.com

PROFESSIONAL SUMMARY

Good experience in Software Testing & Quality Assurance in IT spanned with extensive experience in web based applications, Manual, Mainframe and Database testing.

Extensive experience in Strong knowledge of Software Development Life Cycle (SDLC), Software Testing life cycle (STLC) Agile-scrum Model, Waterfall, User Acceptance and Automation testing concepts. Quality Assurance Analyst with experience leading and training QA teams for large software projects. Skilled in various program testing technologies and current QA methodologies.

Expertise in Black box testing, Functional, System, Integration, Incremental, Regression, compatibility, end-to-end testing, GUI, UAT, Database, Smoke/Sanity, Ad-hoc/Self exploratory, Usability testing.

TECHNICAL SKILLS

Operating Systems: All versions of Windows, MS-DOS all versions to 6.2, OS/2, Novell 3x, SCO UNIX & XENIX, PC-MOS, PC-NFS, Linux/Unix (Red Hat, Ubunto, etc).

Applications: Jira, HP ALM Quality Center, Winrunner 8/HP/Mercury QTP, Test Director, Segue Silk Test, Microsoft TFS, Web Application Stress Tool, SQA Automated Test Suite, Test Cycle, BugTrack, Microsoft Office (All Versions) Lotus Notes

Computer Languages & Databases: Visual C++, C, Python, Visual Basic, HTML, ASP, .Net, SQA Basic, Pascal, Quickbasic, COBOL, Sybase, Dbase III+, Test Cycle, MS Access, SQL, Oracle

PROFESSIONAL EXPERIENCE

Senior Tester at OSG Billing Services November – December 2019

• Developed and executed tests and test plans for PHP, C#, and Java projects using Laravel, MySQL and SQL.

• Efficiently documented and executed test cases across all functional areas of the propriety payment products.

• Reviewed & tested product user interface for conformity to design guidelines.

• Performed finding, isolating, documenting, regression testing, and track bugs through resolution.

• Interpreted and reported testing results, and was a vocal proponent for quality in every phase of the development process.

Environment:

PHP, CSS, HTML, SQL, Javascript, C#, Java Script, Jira

Senior Tester at Motorola Solutions December 2018 to June 2019

Created thorough test plans for new architecture to manually validate all new functionalities for the P-25 class VHF/UHF digital radios through HP ALM Quality Center.

Led efforts to detect defects, investigate, and log them in the JIRA defect tracking tool.

Actively participated in all activities to detect defects at the earliest stage that included sunny scenarios, error conditions, boundary conditions, etc.

Provided full support to the development teams to help them in the root cause identification process and validate resolutions.

Performed expert and script testing for new features and regression test cases. Contributed to the improvement of existing mature software test processes.

Quickly ramped up the learning of the products and tools and led with the cross-training and mentoring of others.

Environment:

VHF/UHF radio programming & debugging tools for Motorola APX P-25 radios, GIT, Jenkins, HP ALM Quality Center, Jira

SANET SOLUTIONS Apr 2017 – May 2018

Lead Quality Assurance Analyst

Developed test strategy for custom built e-commerce websites being developed for clients on PC’s and Mobile Devices.

Wrote the technical documentations: Test Cases, Release Notes, Navigation instructions and User Guides for each release.

Verified that the requirements were all completely done and tested satisfactorily and produced the final traceability matrix and final signoff for each release.

Streamlined the testing by automating the load & baseline testing using Junit and Selenium Webdriver. Manually executed the integration, regression, acceptance for the websites being developed.

Revised test strategy and validated the updated users permissions and security access and for all user roles and configurations.

Streamlined and assisted with the manual and automated security testing of the websites by developing & running automated tests using various automated security penetration and auditing utilities.

Environment:

C++, C#, NET, ASP.NET, AJAX, JavaScript, Selenium, Junit, GIT, Jenkins, HP ALM Quality Center, Jira

MORTGAGE ASSET SYSTEMS LLC (MAS) Sep 2012 – Mar 2017

Lead Quality Assurance Analyst

Developed and led test strategy for the RM COMPASS Reverse Mortgage Loan Origination system on PC’s and Mobile Devices.

Developed and produced all the technical documentations: Test Cases, Release Notes, Navigation Instructions and User Guides for each release.

Managed for the final signoff for each release. Responsible for all items developed were completely done and tested satisfactorily, produced the final traceability matrix to the product management.

Revamped & optimized the Business flow and Security Administration in the RM Compass application which improved the overall security.

Created new business processes which reduced new customers accounts setup & maintenance time by 70%

Delivered efficient and rapid Final Level 3 Support Expert to the Customer Service, Tech Support Dept and other departments on all issues.

Managed the testing, integration and full deployment of the Lead360 CRM API record import system, Credco API interface for credit reporting system, Kofax API document data importing system, PRC API HUD-1 fee pricing subsystem and the Bay Docs Mortgage Documents API system.

Streamlined and assisted with automated security testing of the websites and servers by running automated tests using various security penetration and auditing utilities with the Information Security dept.

Developed test strategy and streamlined the Workflow logic, users permissions and security access and for all user roles and configurations.

Participated in all implementations of software enhancements, upgrades, and patch installations to ensure smooth & error free deployment.

Directed, trained and mentored all new testers being hired as well as continuous cross training on new items developed.

Environment:

C++, C#, .NET, ASP.NET, AJAX, Infragistics, JavaScript, CSS, SQL Server, TFS, SSRS., GIT, Jenkins, HP ALM Quality Center, JirA, CMMI Level 3.

CONFIDENTIAL GOVT. COMPANY (JAMAICA) Dec 2009 – Jun 2012

Lead Quality Assurance Analyst

Developed test strategy for voice recognition software modules being developed and adapted into the office management and CRM contact management systems.

Updated and modified language dictionary to the British/Jamaican from the USA English.

Developed and trained the testers in developing and execution of the test plans, directed the final defect verification status for each build for the testing team and created and updated the master test plan for the product.

Developed and trained the team leaders in the proper usage of the system and led the deployment and UAT testing for the release of the product to the final end users.

AVOCENT CORP Aug 2008 – Nov 2009

Quality Assurance Analyst

Developed test strategy for embedded hardware & software being developed for Dell servers using assorted client operating systems (XP, Vista, Windows 2003/2008 server, Red Hat & SUSE Linux) on various browsers (I.E. Firefox, etc) through KVM switched and debug serial ports, installed & configured windows servers (Active Directory, Group Permissions, Policies, etc), developed & executed test cases, logged & verified resolution in the BITS defect database, meet with the developers to debug issues found in testing.

Developed the test strategy and led the manual and automated security testing of the servers by developing & running automated tests using SHUNRA network emulation stress tool, various automated security penetration and auditing utilities. Assisted in the final defect verification status for each build for the testing team.

Executed Manual and Automated testing of the Java web based application residing in SQL Server.

Assisted in each release via TFS while verifying defects documentation.

ABN-AMRO BANK Jan 2007 – May 2007

Quality Assurance Analyst

Developed test strategy for the Spanish online billing/collection system for the South American market and managed the OCR (Optical Character Recognition) scanning, application security, performance and volume testing of the product.

Tested product being developed on various browsers (IE, Firefox, Moizilla, etc).

CHOICEPOINT INC May 2005 – Jan 2006

Quality Assurance Analyst

Developed test strategy for the Autotrack XP and other related applications on various browsers (I.E. Firefox, etc).

Developed and executed test plans & cases for multiple projects to meet project requirements;

Analyzed & verified application bug fixes on multiple platforms;

Managed the defects being resolved with the development teams to ensure issues resolved; published the Product Release for each project managed and documented the supporting proof of testing materials;

Responsible for maintaining the system test plans. Manually tested a B2B system written in .NET/JAVA.

Contributed various ideas to Project Development Managers to improve & enhance the products which led to product innovations.

CYBRANT CORP Nov 2003- May 2004

Quality Assurance Analyst

Developed test strategy for the Velocify Internet tool. Managed and directed the Performance tests on the Server Deployment java engine with the Microsoft Web Application Stress Tool and participated in testing the JavaScript API.

Other duties included compatibility testing for various browsers (I.E. Firefox, etc) and managing the QA Test environments.

DALEEN TECHNOLOGIES INC. Nov 2002 - Oct 2003

Quality Assurance Analyst

Developed test strategy for the Billplex application on NT & Solaris platform.

Managed and developed the system test plans and specifications to validate and verify each of the requirements; complying with all project/product quality plans; assisted with System Test strategies; developed and executed test plans & cases; maintained test documentation; made recommendations to continuously improve SQA methodologies & tools.

CITIBANK Aug 1997-Sep 2000

Quality Assurance Analyst

Managed & directed the test team at the G.E.C.D. (Global Electronic Currency Delivery) test facility and coordinated the analysis of the functional specification documents and developments of test plans using the TEST CYCLE project planning software.

Conducted Acceptance, Compatibility and Regression testing for the Paylink payment delivery software on Windows 95, 3.11 and NT platforms using SYBASE.

Validated the output for all system reports as well as all printouts and reports generated by the system; participated in the Y2K conversions & validation program; created & tracked bug reports in the Lotus Notes database.

Delivered and Produced over 480 unique, valid & reproducible defect reports from a project total of 1360.

EDUCATION

Bachelors of Computer Science - College of Arts, Science and Technology, Kingston Jamaica

Bachelors Cybersecurity & Information Assurance – Western Governors University; in progress

COURSES & LICENSES

Dreamweaver, Delphi, QA Radar & Silk Test at Daleen Technologies

SQA Test Automation Software at UCS Inc.

SCO Unix, I.M.O.S. Cobol, Dbase III+ at NCR Jamaica

Investments (Series 6), Retail Brokerage, Fixed & Variable Annuities, PPLP

Six Sigma Green Belt, Business Analysis

Selenium Framework, Java Programming, SOAPUI/ReadyAPI testing, JUnit, Jira

ACHIEVEMENTS

Foremost productive tester on global project (Citibank) with over 480 defect reports logged from a total of 1400.

Commended by Project VP for having twice saved the Citibank Worldwide Global Electronic Currency Delivery (GECD) $60M worldwide project from cancellation. Project employed over 90 developers and 70 testers in 4 countries.

Created optimal strategies and advised optimal business paths while analyzing requirements for stakeholders.

Revamped & optimized the Business flow and Security Administration in the RM Compass application which improved the overall security of the RM Compass Enterprise web based Reverse Mortgage system.

Created new business processes which reduced new customers accounts setup & maintenance time by 70%

Reduced staffing costs 40% by developing and executing test plans for custom designed software for clients.

Successfully provided Final Level 3 Support Expert to the Customer Service, Tech Support Dept and other departments on all issues for the multi-million dollar Enterprise CRM & Reverse Mortgage vertical system while leading the QA department.

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