IT Support Engineer

Jans George

IT Support Engineer

Contact

Address:

Doha, Qatar, PO Box: 76

Phone: +974-********

E-mail: *******@*****.***

Skills

Technical Support

Microsoft M365

Mobile Device Management

Microsoft Azure

Microsoft SCCM

Solarwinds

Carbonite Availability

Microsoft Surface Hub

CSI Secunia

Microsoft SCOM

Microsoft SCVMM

Languages

English

Technology-oriented individual with the ability to deliver product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in IT Support environments assisting customers while promoting efficiency, respect and patience.

Self-motivated Customer Support Engineer with a background of Solution Implementation, support onsite and remotely. A bilingual employee with over 10 years of delivering product information, bug fixes and technical data. Highly knowledgeable in diagnostics and analytics. Work History

2012-04 - Customer Support Engineer

Current Mannai Corporation, Doha, Qatar

Expertly implementing and troubleshooting of Microsoft M365,Microsoft Azure, System Center, Double Take, Solar Winds & Secunia CSI

Implementation and Technical support of Microsoft M365 Implementation and Technical support Microsoft Azure. Implementation and Technical support of Microsoft

System Center Configuration Manager (SCCM).

Implementation and Technical support of Microsoft

System Center Operation Manager (SCOM).

Implementation and Technical support of Microsoft

System Virtual Machine Manager (SCVMM)

Implementation and Technical support of Carbonite

Availability for DR

Implementation and Technical support of SolarWinds products (NPM,NTA,NCM,SCM,UDT,IPAM & Patch Manager) Implementation and Technical support of CSI Secunia 2011-11 - IT Support Engineer

2011-12 Mannai Corporation, For Arab Games 2011, Doha, Qatar Configured hardware, devices and software to set up work stations for employees.

Patched software and installed new versions to eliminate security problems and protect data.

Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.

Responded to support requests from end users and

patiently walked individuals through basic

Malayalam

Tamil

Hindi

2009-09 -

2011-10

Education

2006-07 -

2009-06

2003-06 -

2006-06

2002-06 -

2003-03

troubleshooting tasks.

Collaborated with vendors to locate replacement

components and resolve advanced problems.

System and Network Support Engineer

Qzaak Technologies, Calicut, Kerala

Delivered onsite technical support for all clients. Determined hardware and network system issues using effective troubleshooting techniques.

Documented all transactions and support interactions in system for future reference and addition to knowledge base.

Responded to support requests from end users and

patiently walked individuals through basic

troubleshooting tasks.

Configured hardware, devices and software to set up work stations for employees.

Collaborated with vendors to locate replacement

components and resolve advanced problems.

Explained technical information in clear terms to

non-technical individuals to promote better

understanding.

Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.

Removed malware, ransomware and other threats from laptops and desktop systems.

AMIIE [Equivalent to BTech/BE Engineering]

COMPUTER SCIENCE ENGINEERING

Indian Institution of Engineers - Delhi

TIMME [Equivalent to 3-year State Board of Technical Education (Govt. of India) Polytechnic Engineering]

COMPUTER SCIENCE ENGINEERING

Indian Institution of Engineers – Delhi

SSLC: Board of Public Examination, Kerala, India

St. Joseph English Higher Secondary School - Sulthan Bathery Certifications

2019-09 AZ-300: Microsoft Azure Architect Technologies 2019-09 AZ-301: Microsoft Azure Architect Design

2017-03 533-Implementing Microsoft Azure Infrastructure Solutions 2018-09 713-Software Asset Management (SAM) – Core 2011-09 Microsoft Certified IT Professional (MCITP) 2011-11 Microsoft® Certified Technology Specialist (MCTS) 2011-09 Microsoft Certified Systems Engineer (MCSE) 2011-09 Microsoft Certified Professional (MCP)

Personal Information

Father’s Name: MN George

Permanent Address: Maruthuthara [H], Kologappara [PO] Wayanad, Kerala, India Pin-673591

Nationality: India

Qatar ID: 286********

Passport No: R2433725

Marital Status: Married

Contact Number: +974-********, +974-********

Email Address: *******@*****.***

Contact this candidate