Lean Six Registered

Miranda R. Arroyo

*** * ********* **** *****, AZ 85281

520-***-**** ***************@*****.***

PROFESSIONAL EXPERIENCE

Edward Jones Tempe, AZ

Senior Technical Specialist October 2018 – Present

• Ensure the integrity of pricing data by completing daily/monthly price verification reports, as well as reconciliation/control reports in order to resolve price discrepancies and verify pricing data for both equity and fixed income products; quickly identify any pricing data/system issues and determine the optimal solution in order to mitigate any potential regulatory or financial risk to the firm; provide subject matter expertise to different areas on pricing related inquires; network with vendors to ensure accuracy and optimal service;

• Research 600+ companies to evaluate and determine the remaining value of unpriced securities held in client accounts in order to ensure client statement accuracy

• Train, support, and coach new associates on the department’s pricing core functions and valueless security research

• Support new technology or system upgrades by executing system tests and providing support for system implementations

• Led a lean six sigma greenbelt project for the purpose of identifying opportunities to create efficiency, minimize capacity, and establish baseline performance standards for the valueless research team; delegated work in partnership with project leaders/team to ensure any potential downstream impacts were communicated to the appropriate business areas or stakeholders

• Led and mentored PMF summer interns by creating development plans designed to ensure product knowledge development, as well as promote professional development opportunities

Rotational Professional Development Associate, June 2017 – October 2018

• Operations Risk & Controls - Partnered with Risk leaders to facilitate risk tabletops for various departments across the Operations division; Captured and documented the process risks, controls, and metrics critical to creating 40+ risk matrices

• Branch Development – Delivered logistical support to P&D leadership through the creation of capacity models, which analyzed historic departmental resource allocation, identified trends, and forecasted future FTE demands for the Support Coordinator role

• Business Process Improvement - Facilitated a 4-part Kaizen event focused on streamlining the Advisory residual report processes; Created and facilitated process maps to identify process waste for a variety of BPI projects

QRP Gloves, Inc. Tucson, AZ

Purchasing Agent, June 2016 – June 2017

• Responsible for the issuance of purchase orders and the solicitation of quote proposals from domestic, as well as international suppliers, with purchase totals ranging from $5,000 to $75,000; leveraged positive vendor relationships to facilitate the solicitation and negotiation of quote proposals

• Collaborated with the COO and President to finalize current and future purchasing decisions to actively improve QRP's supply chain efficiency and cash conversion cycle

Diamond Ventures, Inc. Tucson, AZ

Real Estate Research Analyst, February 2015 – June 2016

• Analyzed the impact of government policies at the local, state, and federal levels to Diamond Ventures' portfolio of present assets and current real estate development projects; evaluated externally prepared assumptions to determine the legitimacy of costs, revenues, and build-out times for the firm’s proposed resort and residential developments

• Responsible for creating an offering memorandum for the sale of a $3.6 million property consisting of an asset overview and future financial projections

FIRM INVOLVEMENT

• Served as Social Responsibility Pillar Lead on the LGBT & Allies Business Resource Group and led the committee planning the firm's participation in the 2020 Phoenix Pride event (2020)

• Served on the United Way Campaign committee and created event content for campaign events and advertisements (2019, 2020)

• Contributed to the firm's Operations RDP/intern university recruitment efforts by attending college campus career events (2019)

• Participating in Looking into Leadership to learn more about the leadership experience within the Operations Divisions (2020)

• Selected as Emerging Leader to attend the Operation Division Leadership Forum (2020)

EDUCATION & LICENSES

University of Arizona – Eller College of Management Tucson, AZ Bachelor of Science in Business Administration, Majored in Finance December 2016 FINRA Series 7, General Securities Registered Representative August 2017 FINRA Series 66, Registered Agent and Investment Adviser October 2017 Lean Six Sigma Greenbelt – Firm Certification October 2020

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