Yashwant Singh

C/o Kulwant Singh

# Plot No-*, A-Block, 2nd Floor, Right Side Dayal Bagh Colony, Faridabad-121009 Haryana. Mobile: 991-***-****.

adg2vi@r.postjobfree.com

Professional Summary:

Provides Local IT Infrastructure support services to end users. Configuring computer systems, diagnosing hardware, software faults, Server issue and resolving the problem.

Skills:

•Excellent knowledge of processes and tools utilized for system management, problem reporting, change management and support tools

•Knowledge of Mobile Device management Android, windows & IOS Devices.

•Basic Knowledge of SAN and NAS Storage, Veeam Backup, Symantec Backup, Connect Backup.

•Basic knowledge of VMware ESX

•Creating new user, Computer, Security groups & there management.

•Windows Server Support like share folder management, Print server.

•Managing R&D Virtual environment of remote location which involves creating new VM, Security and patch updating.

•Knowledge of Dell/HP/Lenovo server hardware Installation, OS Installation & Configuration according to the requirement.

•Excellent knowledge of Windows Operating Systems, VMWare, Hardware and Networks

•Working knowledge in ITIL Incident Management, Service request management, Asset Management (CMDB)

•Windows & Office 2016 - Strong Desktop support & troubleshooting

•Remote Support available to customer base and team even when away from the office.

Work History:

•Team HR Services Ltd. (Randstad) - Gurgaon, Haryana, Senior System Engineer in Signify Innovations India Ltd (formerly known as Philips Lighting India Ltd) Feb 2019 to Current.

•Sysnet Global Technologies Pvt Ltd.- Mohali, Punjab, (Onsite) Senior Customer Support Engineer in the Philips Lighting India OCT. 2012 to Feb 2019.

•PCS Technology Ltd.- Mohali, Punjab, (Onsite) Customer Support Engineer May 2009 to Sept. 2012. In the Philips Electronics India Ltd.

•SK International. Chandigarh, (Field Support) Customer Support Engineer Sept. 2002 to May 2009.

Essential Responsibilities and Duties:

•Provides second-line investigation and diagnosis

•Resolves and closes incidents/service requests as per help desk procedures & allocated timelines.

•Escalates unresolved incidents/service requests within agreed timescales

•Logs relevant incident/service request details per help desk procedures.

•Communicates with client regarding incident progress

•Ensures tickets are always updated until issues are resolved

•Keep follow up with the clients and provide accurate feedback to them.

•Performs Imaging of PCs.

•Performs IMAC (Install, Move, Add and Change)

•Troubleshoots and resolves PC incidents and/or VIP requests

•Coordinates with Service Desk for hardware repair

•Assists with Site Security TEAM on IT security issues and virus elimination.

•Creates/maintains documentation.

•Local network/Server support and/or assists centralized Network/server team

•Investigating, diagnosing, and solving computer software and hardware faults.

•Managing stocks of equipment, consumables, and other supplies,

•Supervising junior member of technical staff.

Personal Information:

Permanent Address: -

V.P.O MALAHU

TEHSIL PALAMPUR

DISTT. KANGRA

H.P. - 176087

Date of Birth: 28.03.1978

Father's Name: Sh. Bahadur Singh (Ex – Retd.Hony Capt.).

Marital Status: Married

Extra Activities: NSS Volunteer for Two Year.

Hobbies: Cricket, Listening Hindi Music.

Education:

•MBA in information System from Sikkim Manipal University in 2011

•Advance Diploma in Computer Hardware & Networking from Jetking in 2000

•Bachelor’s in arts from Himachal Pradesh University in 1998.

•10+2 from Himachal Pradesh school education board in 1995.

Certification:

•ICSI Certified Network Security Specialist (CNSS)

o Credential Number: 20776373

•NSE 2 Network Security Associate Certification.

o Certificate Number: E10NiwBfYW

•ITIL 2011 Foundation Certificate in IT Service Management.

o Certificate Number: GR750437649YS

Awards:

•Certification of Recognition for taking ownership & saved Philips money & time in the Mohali Lighting Factory IT upgrade in 2012, Philips India IT Awards.

•Individual Contribution Awards for taking Ownership in 2014, Philips India IT Awards.

•Team Contribution award for Best IT project Execution in 2014. In 2015 IT awards.

•Certificate of Appreciation for successful implementation LDC (Servers) in MLF and Windows 10 Migration in 2018.

Date: (Yashwant Singh)

Place: - Faridabad.

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