Customer Care Quality Engineer

SUMMARY

Highly motivated and results driven Certified Senior Software Quality Engineer (SQE) IT Professional with extensive experience in project management, manual and automation system testing of Client/Server, Web and mobile applications on Unix and various versions of windows platforms.

Experienced in Mobile Testing in Native and Hybrid setup [App store and Google Play store].

Performed user experience testing by integrating voice recognition and Barcode Scanning in mobile application. Mobile application video blog testing on mobile platform.

Experienced in automation tools HP Unified Functional Testing [QTP] and Selenium webdriver.

Experienced in all the Software Development Life Cycle [SDLC] including Agile and waterfall

Experienced in working with Global teams, onsite-Offshore model.

Good experience in Design, Developing and Implementation of Automation frameworks.

Strong experienced in Integration Testing, System Testing (Functional testing), Regression Testing and User Acceptance Testing (UAT), Performance Testing.

Expertise in developing Test Plans, Test Metrics Reports, Test Execution Planning, Functional coverage Metrics, Automated Test Scripts, Defect tracking, Metrics Collection

Experienced with White Box and Black Box testing concept

Experienced in querying and end to end testing using SQL navigator.

Expert in maintain and executing test cases and test scenarios using HP Quality Center (QC).

Excellent skills of identifying defects and managing them during testing cycle using defect tracking tools such as HP Quality Center and JIRA.

Hands on experienced in Load & Performance testing with HP Performance Center, VuGen scripting and LoadRunner.

Participated in requirements analysis, reviews, working sessions to understand the requirement and system design.

Well conversant with scripting languages like Java, VB Script.

Experienced in Automating Web Application Testing using Selenium WebDriver with TestNG framework. Writing Test Cases using Element locators, WebDriver methods, JAVA programming features and TestNG annotations.

Providing timely QA Sign-Off, Supporting Production Team after Post-implementation of releases.

Performed functional testing of SAP CRM on Desktop and Mobile app

WORK EXPERIENCE

Sr. Quality Analyst with Cognizant/Verizon Oct 2016 - August 2020 August2020

Digital Operation UAT

Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements.

Creating test plans and Test Cases. Determine what elements are needed to execute the test plan and communicate the needs to the testing leads. Execute tests and document results.

Defect monitoring using Jira.

Support new project testing for My Verizon Mobile First Application and Browser base for each Enterprise releases.

Captured and tested all modifications to proposed functional requirements.

Met all project timelines and deadlines.

Assisted clients and team in producing high-quality applications.

Verizon Wireless, Piscataway, NJ 09/1998 – 12/2015

MTS IV - IT QA, My Business/Verizon Enterprise Mobility

Provided project and technical support for My Business and Verizon Enterprise Mobile (VEM) applications. Lead, developed, reviewed and executed test plans & test scripts.

As the project team lead for the VEM application automation project, coordinated with a global team to develop the framework for the mobile application using the Unified Functional Testing (UFT) Perfecto mobile tool.

Participate in Dev-Ops project for the Selenium automation tool working with a global team to develop scripts for My Business and mobile application.

Utilized the Quality Centre/ALM tools for test planning, test case development, execution, and reports generation.

As the Perfecto Mobile Private Cloud Administrator for the VEM application, created user IDs and troubleshoot day-to-day user problems such as connectivity of multiple devices.

Developed automated and manual test scripts using various testing methods such as compatibility testing on different browsers (i.e. Safari / Chrome) and devices (i.e. tablets / mobile), boundary value testing, UI testing, positive / negative testing, and decision tables to ensure proper coverage of test requirements and conducted regression testing for all releases.

Coordinated with the development team to plan and implement enterprise-wide releases ensuring high quality systems updates and improved system testability by creating a continuous testing environment for future system and regression testing.

Senior System Analyst, Enterprise Integration Testing & Services

Analyzed, developed, and implemented the health check monitoring project for business critical applications.

Analyzed requirements and developed test partner (Compuware tool) scripts to cover functionalities identified by the development team for UAT/production health check monitoring of enterprise-wide business critical application and generated related reports.

Built a retail lab to run netACEeast test partner scripts in a test environment. Ongoing coordination with application team to use this retail lab for their applications runs on tablet or Ipad2.

Installed HP Quality Test Professional and Third Party Solution Jamo for Mobile testing and monitoring in our retail lab for initial evaluation of the product.

As the HP Performance Center Administrator, built enterprise-level infrastructure which included installation of load generators in multiple locations, performed load testing for business critical applications and provided summary test results to the management team to ensure system stability.

Worked closely with the application teams, enterprise teams to gather performance test requirements, systems architecture, volume details, SLAs to define test plans for Single Sign On, Distributed Vision Services (DVS), Automated Customer Service System (ACSS) Tech refresh for Citrix (64bit), Point Of Sale (POS)/Streamlined Equipment Discounting (SED -Order Processing and Fulfillment).Generate Load Tests results findings reports and analyzed it to identified performance issues and bottlenecks. Communicated to the developer’s team.

Senior System Analyst, IT Planning & Engineering

Managed projects relating to software, hardware upgrades and data migrations. Analyzed and resolved security and network related system issues.

Participated in management and implementation of third-party outsourced projects to access Verizon Wireless network and billing systems. Coordinated with network group to establish local firewall access for requested systems.

Participated in enterprise-level migration from Norton Antivirus to Trend Antivirus. Participated in the Beta testing of Trend Office Scan v 7.0. Installed Configure Office Scan server and client on desktops for the pilot testing. Created a project plan to rollout Office Scan client to Enterprise level and conducted in-house training for Trend Antivirus.

Resolved Customer Care Support System (ACSS) and Point Of Sale (POS) applications issues in production utilizing network capture tools such as Appvantage, Sniffer and Black Box.

Experienced in production support and testing of in house applications such as ACSS (Customer Care), VISION (Billing), Info manager and Single Sign On.

Performed compatibility testing of the Banyan File Services on NT Platform and generated related reports.

Resolved Customer Care Support System (ACSS) and POS applications issues in production utilizing network capture tools such as Appvantage and Black Box.

Served as a project lead for the Y2K testing. Developed test plans, executed validation packages, and wrote applicable summary reports for various in-house and third-party applications. Maintained vendor relations for current certificates of Y2K compliance and audited that resulted in full and timely compliance with uninterrupted service.

EDUCATION:

MS Computer Sciences, Montclair State University

MS and BS in Physics, Gujarat University, India

TECHNICAL SKILLS:

Quality Test Professional, Quality Center by HP

Test Partner v 6.0 by Compuware

QALoad 10.0 by Compuware

Load Runner 9.52 by HP

Soap UI and Selenium

CISSP Certification in process

Awareness of 21 CFR Part 11 CSV and GXP Training

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