All information on this resume is © of Chandan Mishra.

IT Professional with 12 years of experience Aconex administrator /Network Administrator/Engineering/IT Support positions

Ten solid years of experience in Technology Operations, Information Technology, Managing IT across the Enterprise with vast experience ranging from System and Network Infrastructure, Delivery Management, Service Revenue Management, Gross Margin profitability, Service Delivery, Strategy Planning, IT Infrastructure Services, IT Consulting, Microsoft dynamics /ERP Implementation in Manufacturing Industry, Business Analysis, Account Management, Financial Management, and Vendor Management & Negotiation

Achievements in managing large strategic IT initiatives involving re-engineering of business processes, operations and enterprise applications.

Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements.

Committed to efficient and accurate management of information systems in a fast-paced, deadline-driven environment.

Proven ability to translate Business needs into technology requirements that supports the company's Business objectives, and to successfully manage all phases of IT Projects from needs analysis and requirements definition to vendor, implementation, and training.

Results oriented professional, recognized for taking on major initiatives, and adapting to rapidly changing environment and resolving mission-critical issues to ensure bottom-line success. IT / ERP Administrator/ Aconex Administrator/ support supervisor REDCO Construction Almana – DOHA - Qatar

January 2012 - Present

Responsible for monitor, maintaining and supporting windows environment on a daily basis on Main Office and Site workstation.

Monitoring and administering all the Windows servers: Active Directory domain, DNS, Fileserver, Replication server, TMG firewall server, Peachtree server and Symantec Endpoint protection Manager and WSUS server using Hyper-V.

CHANDAN MISHRA

All information on this resume is © of Chandan Mishra.

Responsible for managing and publishing active directory users and computers

Responsible for monitoring, managing and publishing shared folder, mapping drive to the end users

Responsible for managing and configuring fileserver, shared folder, user’s security permission for their designated folder and departments.

Administering Symantec Endpoint Protection, Forefront Endpoint Protection and deployment for end users

Administering office 365 webmail and configuring webmail to access in Microsoft outlook.

In charge in maintaining and monitoring Symantec backup exec daily and windows server backup for site schedule daily, weekly and monthly.

Responsible on scheduling IT staff for site monitoring and maintaining of all site computers, network printers, plotter and etc.

In charge in site project workstation for planning, configuration and implementing workstation on site condition

Responsible on monitoring and maintaining modem, switch .patch panel, router, network printer, scanner and plotter

Maintained accurate, complete and up-to-date inventory records of all computers, printers and etc.

Weekly report to IT Manager

Site Projects Workstation also support Consultant Site Office (Ellisdon, Aecom AEB, HILL, KEO, MZP, ECG & Qatar Quantex )

Site Requirements:

Implemented 1 server per site

Design and plan for the site workstations

Implement disk mirroring and external back up

Implement and configure Windows 2012-r2,Active Directory, DNS, Fileserver and Window server Backup.

Implement, configure and deploy sophos endpoint security and control IT / ERP Administrator/Support Engineer

Future Pipe Industries, (Q.C.J.S.C) Doha QATAR

January, 2008 –December,2012

Company profile:- A Global leader in the manufacturing of large diameter Fiber Glass Pipe and Fittings having more than 20 manufacturing units worldwide with a lot of accreditations and certifications with respect to Safety, Quality and Environmental protection.

Company products: - Glass fiber reinforced plastic (GRP), Glass fiber reinforced epoxy (GRE) pipes and fittings ranging from 80 – 4000 mm internal diameters.

Responsible for repairing and installing Operating system, antivirus and other application

Responsible for supporting: Windows -OS

Troubleshoot network connectivity problems

Responsible for printer installation and maintenance

Coordinate with the vendor for Hardware replacement.

Perform PC/Printer setup configuration and troubleshooting

Performed hardware and software support and installation

Assists staff with IT related problems

Creates and implements proper inventory systems for all computers

Assist with system admin for the changes on company policies and implementation.

Job Responsibilities:

Responsible for ensuring that the hardware and communication network are working 24 hours a day

To attend breakdowns as a matter of urgency.

Assist the ISP and Corporate IT managers as requested

Ensure that all back up are done properly.

All information on this resume is © of Chandan Mishra.

Contact the Local hardware suppliers.

Continuous update of new information technology.

Handling the Documentation and all IT requirements COMMUNICATIONS & WORKING RELATIONSHIPS:-

Internal

All Users

Daily contact with the Finance & Admin Manager and other Heads of Departments as required

Finance & Admin Manager on a weekly basis to report progress versus departmental targets and to discuss any pertinent issues.

All direct reports on an ongoing basis to remain updated of progress versus individual and functional targets and to be notified of any operational incidents

External Internet service providers, Corporate IT, Local IT Suppliers IT customer support engineer HP Service Centre, Okhla Industrial Area phase 1, Delhi December, 2007 - November,2008

Leading a Team of Service Desk Support Analysts (Helpdesk). Ensuring the Clients targets are met as well as the quality delivered is maintained as per their expectations and SLA’s. Preparing KPI, Trending & User Satisfaction Report.

Helpdesk Support for the client’s user Laptops, Desktops & Mobile Devices (Windows 2000/XP/Vista/Windows 7), Printers, Wireless LAN, and Remote Users VPN connectivity. Monitoring all Backup Servers and scheduling backups. Conducting Backup Audits on a weekly basis to ensure that there are no backup failures which are missed out. Ensuring that Anti-Virus Servers are running properly and up to date with the latest virus definitions. July 2006 – December 2007

HCL Infosystems Limited Noida

Support engineer - IT

Team Size - 20.

To manage and set up IT Infrastructure of Noida, Bangalore & 70+ Offices and connectivity between UAE and India office.

Oversee the administration and maintenance of IT infrastructure.

Oversee the administration of LAN / WAN.

To strategies, plan, develop and implement the company’s IT budget and infrastructure plan.

To manage and mentor the IT support team.

To evaluate user need and system functionality.

To ensure that all the facilities meet the needs of the end user with appropriate advice & support.

Introducing and installing new system upgrades and security backups for hardware and software systems.

To ensure the smooth running of all the systems, including anti-virus software, print services and e-mail provision.

To adhere the software licensing laws.

To provide secure access to the network for remote users.

To manage crisis situations, this may involve complex technical hardware or software problems.

To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary.

To manage and oversees all telephone changes, including routing for seating assignments.

Oversee all help desk activities at the regional level.

Build and maintain vendor relationships and manage the purchase of hardware and software products.

Manage the purchasing of all software, hardware and other IT supplies.

To ensure that company assets are well maintained.

Updating and upgrading with the latest Technologies. jan 2005- June 2006

Sr. Engineer for Product Support HP

Team Size - 8.

All information on this resume is © of Chandan Mishra. I was responsible for the Management of the IT Products support of HP for West UP. My core responsibilities comprised of 4 major activities - 1. Day-to-day IT Helpdesk Management for the client’s users. 2. End user Desktop infrastructure

3. Data center management.

4. New products evolution & validation for customer support. Other KRAs were Enterprise Change Management, Project Planning, Resource Planning and Mobilization, Managing deliveries and resolving dependencies, Client Relationship Management and internal interfacing for project requirements, Resource training and optimization & job rotation, Deliver the project within estimated budget and timescales, Involved in preparation of SLAs.

Sales support experience in complex technical environments.

Ability to prepare and present C-level presentations

In-depth experience of security, support, technical services

Experience with issues, constraints and problems typically found in a support or development team

Understand and experienced in issues such as IT productivity, performance management, service level management, quality and rework metrics, SDLC, Application, help desk.

Strong listening skills

Strong facilitation and consensus building skills

Ability to establish and maintain an environment of change and improvement

Ability to build and maintain support and buy-in at all levels

Synthesize disparate pieces of information and communicate recommendations in non-technical terms.

Ability to create plans to achieve specific results

Take ownership for achieving objectives

Motivator and strategist

Know how and when to get into details to solve issues: Situational Leader

Direct others to achieve objectives

Problem solver

Able to achieve results while strengthening capabilities of the team

Provide Leadership/Oversight to other project managers to ensure quality delivery

Can create delivery strategies to ensure quality delivery of multiple projects

Ability to see the big picture and communicate its value

Ability to build trust and show empathy with developers and IT staff

Communicate effectively with IT management (line and exec)

Demonstrate confidence in outcome of project

Process focused

Post Graduation MBA – Information Technology MDU Rohtak Graduation B.E. – Electronics &

Telecommunications

HIMT Delhi

Graduation B.Sc. – Computer Science Allahabad

All information on this resume is © of Chandan Mishra. Technical Three Year Diploma in electronics BTE

ITIL V3

HP certified Service/supports

Networking with contacts, reading, philately, surfing, computers, music, badminton, cricket Contact Details:

Chandan Mishra,

Redo Construction Almana

P.O. BOX: 23300, Doha Qatar

Phone No. 44690276, Fax: 44690639

E-mail: adg2th@r.postjobfree.com

adg2th@r.postjobfree.com

Mobile +974-****-****

cmishra6 (Skype)

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