BOLA AKINMOLADUN

EXPERIENCED IT HELP DESK TECHNICIAN

613-***-****

CAREER SUMMARY

I have over 8 years’ experience in helpdesk, designing, assembling, configuring, implementing and maintaining technical solutions that align with technical standards and best practices to solve core and complex business and system process issues, improve operation process to increase productivity and produce results that align and support business goals.

adg2on@r.postjobfree.com

Ottawa,ON Canada.

www.linkedin.com/in/bola-akinmoladun-584503198

EXPERIENCE

Cable Technician

SC360 Telecon

2405 St-Laurent Blvd Unit A Ottawa, ON Jan.2020 – Till date

Attending to customers.

Ensures customer satisfaction.

Installation of structured cabling (CAT 5E and CAT 6).

Installation of Coax Cable (RG59, RG6 and RG11).

Label cables according to defined standards.

Installation and maintenance of Digital TV equipment.

Installation and supporting Rogers Home Phone equipment.

Daily documentation of shift activities.

IT Help Desk Technician

West African Seasoning Co. Ltd Nigeria June 2011 - March 2018

Design and manage network infrastructures on switches and Routers.

Design, implement and manage VLANS on switches.

Window 7, 8 and 10 deployment and management on workstations.

Microsoft Office 365 support.

Computer, printer and other IT equipment’s software installation.

Setting up new, troubleshooting and repair of computers systems.

Complete and resolve 98% of helpdesk tickets within resolution time.

CCTV Installation and management.

Deploy and support SAP agent on workstations.

Setting up and Managing Microsoft Outlook email on users’ computers.

Creating users and assign policies on Window Server Active Directory.

Deploying and managing Symantec End Time protection on computers.

Data incremental and differential backup.

Team Viewer for remote connection.

PC mover Data transfer

TECHNICAL SKILLS

Server: Windows Sever (2008R2, 2008, 2003)

WorkStation: Window 10, Window 8 and Window 7 environment.

Messaging: Microsoft outlook email

Network Solutions: Vlan, Wlan, Lan, Wan, VMware and Cisco

Network Security Solutions: Symantec End Point Protection.

IT Operations Infrastructure Management Documentation: Standard Operating Procedures

SOFT SKILLS

Task prioritization

Communications skills

Time management

Teamwork

Self-motivating

Work ethics

Adaptability

Problem solving

Facilities Management

Leadership skills

OSHA Safety Training Skills

Good driving skills (G2 License)

Help desk Technician / Sales Representative

Lisonet Technologies Ltd. Nigeria February 2007 - May 2011

Installation and Sharing Local and Network printers for users.

Assembled, Installed and set up new computer systems.

Computers and Printers troubleshoot and repairs.

Wired and wireless Networking.

Fiber optics training.

Helpdesk resolution within the shortest period of time.

Sales representative.

Install and manage IP phones.

CERTIFICATION DATE

Society of Cable Telecommunication Engineer (SCTE) 2020

Ontario Private Security & Investigative Service 2019

Occupational Safety And Health Administration (OSHA) 2019

Cisco Certified Network Associate (CCNA) 2017

Microsoft Certified Professional (MCP) 2010

Managing and Maintaining Window Server 2003 Environment 2010

REFERENCES AVAILABLE UPON REQUEST

Computer Hardware Engineer/Sales Representative

Brian Integrated System. Nigeria March 2005 - January 2007

Computer Engineering Training.

Set up branded computer system.

Assemble and Clone desktop computers.

Installation and repairs of computer operating and application software.

Sales Representative.

OS imaging

PROFESSIONAL CERTIFICATION

EDUCATION

Lagos State Polytechnics Nigeria - 2014: HND in Electrical Electronics Engineering & Telecommunications (Equivalent to Associate Degree)

Lagos State Polytechnics Nigeria - 2007: OND in Electrical Electronics Engineering. (Equivalent to Post Secondary Diploma with a focus in Electrical Electronics Engineering)

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