Customer Service Manager

Helen L. WILLIAMS

***************@*******.***

Objective

Transportation Coordinator / Customer Service Rep.

Proficient in: Microsoft Word, Outlook, SAP, Oracle, Flex, AS400, WMS, TMS, YMS

**/*8/2018 – 01/10/2020

Transportation Coordinator Geodis Logistics Reno, NV

Track inbound freight for Redbull & Sysco - via carrier and control tower – TL, LTL, Parcel.

Email the carrier to get ETA’s on all TL shipments.

Email the customer with the ETA’s, if shipment will not be OTD

give the customer the reason for the late shipment and the option

to accept load or reschedule. LTL and parcel loads are tracked via

carrier website. Upgrade each tracker for each location periodically and

send to the customer. Stay in constant contact with the carrier to make sure

the load is still en route to the customer. Enter Daily Recap report on all miss-ship freight.

Previously scheduled inbound containers from the port and setup empty containers for pickup.

03/7/17 – 06 /17/18 Geodis Logistics Reno, NV

Receiving Clerk

Schedule inbound freight in YMS, phone calls and emails for LTL and TL shipments

Check in drivers, track inbound freight

Schedule international containers

Upload paperwork into YMS, enter customers returns

05/23/16 - 11/14/16 Ozark Motor lines Memphis, TN

Trip processor:

Process freight bills

Send email about various missing paperwork to driver’s manager.

Send email to customer service for bill of ladings.

Confirm city drivers’ bill of ladings

Scan and index freight invoices.

08/17/15 - 02/11/2016 ConAgra Foods (Contracted Work) Memphis, TN

Material Specialist

. Ran LEDS activity report for DDS meeting

. Collect data on damaged product

. Photograph pictures of damaged product

. Compile all information into a report for collection

. Help close process orders

. Check shipments daily for damaged bottles.

BENDER WAREHOUSE

RENO, NV

5/27/2013 - 03/12/2015

Customer service rep.

●Customer service, answer e-mails, release orders to be picked

●Ship orders via FedEx smart post, create bill of ladings LTL and TL orders, prepare Work

●orders

●Schedule inbound and outbound freight, print labels for orders, ship orders in SAP and Flex

●Enter manual orders, check in drivers, get freight quotes for customers, and print VIC bols.

●Month end billing, receive in international shipments, scan documentations of international shipments.

10/5/2012 - 12/12/2012

Ceva Logistics (temp service)

RENO, NV

Shipping Clerk

●release orders for picking,

●Schedule freight pickup, create bill of ladings for carriers

1/2/2004 - 8/12/2012

Warehouse Services Inc.

RENO,

Shipping Clerk/ Customer service rep

●Allocate orders and release to whse for picking, created bill of ladings, call carriers for LTL orders,

● schedule inbound and outbound freight for TL shipments, schedule international shipments,

●Create commercial invoice for international shipments, scan over international documents,

●Answer all e-mails, file freight claims, verify all orders before shipping, get rate quotes for customers

●Familiar with FedEx power ship system, UPS small package shipping.

Education:

Carver high school

DIPLOMA

MEMPHIS, TN

RUTLEDGE BUSINESS COLLEGE DIPLOMA MEMPHIS, TN

REFERENCES ARE AVAILABLE UPON REQUEST:

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