Manager Software
Resume:
Beverly Marie Gresham
Configuration Management/Change Management
Mitchellville, MD 20721
adg2ah@r.postjobfree.com
Active NASA (NAIC)
Past Secret TSA Clearance
Past NAIC Clearances
Dept of Treasury (NAICI)
IRS (NAIC)
DOD {NAIC)
TRS (NAIC)
Key Skills and Knowledge
Rational Software (Clear Case and Clea rQuest), Unix - Linux, AS/400, Outlook,, MS Project, Microsoft Office, Tripwire
Domain Expertise & Solutions
Software Life cycle.
Management Consulting Services
CMMI
Project and Program Management
Microsoft Project
Databases
Remedy
MS Access
Hardware
Dell,HP, Compaq servers,laptops and workstations, HP printers, Canon Laserfiche scanners, Blackberry handheld;Cisco Switches/Routers
Operating Systems
Windows 2000/XP; Solaris; Linux
Call Center and Help Desk
Systems Monitoring, HEAT, Remedy, Help Desk supervision. Tier 1 and 2 support
Technical Documentation
System activity schedules
Process and procedure documentation.
Disaster Recovery documentation
Professional Training
IBM Rational Admin. – 20011
PVCS
CC Harvest
Skills Summary
Over 15 years of system analyst/Configuration Management experience.
Software: REMEDY, Visual Basic .NET 2003, MS Office Pro 2003, MS Windows 2000, NT and XP, IBM Rational ClearQuest & Clear Case, & Rational Team Concert (RTC), AgileZen, & Bamboo.
Self-motivated with outstanding organizational and time management skills resulting in a high level of efficiency and productivity. Proven capability to handle multiple assignments and the ability to respond to changing priorities. Ability to work independently or as a team player. Excellent problem solving skills and communication skills. Ability to learn quickly and to think logically to analyze problems.
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Configuration Management - NAIC NSA Clearance
Harris Corporation (Sept 2016 – July- 2018)
Control and ensure that only authorized configuration items are added, removed, or changed in the IT infrastructure utilizing ClearQuest.
Facilitates Change Control Board Meetings.
Onsite support for the customer in Suitland.
Physical audits of the CI’s for the project.
Senior IT Enginer
Raytheon (Jan 2015 – Sept 2016)
Control and ensure that only authorized configuration items are added, removed, or changed in the IT infrastructure utilizing ClearQuest.
Facilitates Change Control Board Meetings.
Coordinates build related activities (deliveries, builds, rebasing, baselines) and installs the new build to the componets on customer site and Raytheon site.
Project Experience
Mantech (Feb 2014 – Jan 2015)
Configuration Management Contractor
Control and ensure that only authorized configuration items are added, removed, or changed in the IT infrastructure.
Experience with AgileZen and Bamboo.
Monitors the life cycle of Configuration Items (CI’s).When a CI’s enter a new stage that status change is recorded in the CM database.
Performs Fictional, Physical, and In-Process SCM Audits.
Create builds and stages code to the correct environments.
Manage all documentation and code baseline for each spin.
Tsymmetry (April 2013 – Dec. 2013)
Configuration Management Contractor – TSA Secret Clearance
Process management (SDLC) (coordinate the current and new project process flow).
Release management Rational Team Concert (RTC) coordinates the Version release from development to staging and finally implement on Production.
Change Control management coordinate the change request to be reviewed and approved by the Change Control Board).
Coordinates build related activities (deliveries, builds, rebasing, baselines)
Basic administration and use of RTC (Create users. Manage users and manage forms, monitor licenses in use).
Infozen/TSAContractor (June 2012 – April 2013)
Configuration Management Contractor – TSA Secret Clearance
Design and seeks agreement on the scope of the entire Configuration Management process. Obtains the support for the new process through a well designed communications and awareness process to stakeholder.
Control and ensure that only authorized configuration items are added, removed, or changed in the IT infrastructure.
Monitors the life cycle of Configuration Items (CI’s).When a CI’s enter a new stage that status change is recorded in the CM database.
Performs Fictional, Physical, and In-Process SCM Audits.
Create build and stage code to the correct environments.
PNC Bank Project (November 2008 – June 2012)
Configuration Management/Release Management – NAIC Treasury Clearance
Process management (SDLC) (coordinate the current and new project process flow).
Release management (Rational Clear Case) (coordinates the Version release from development to staging and finally implement on Production).
Change Control management (Rational Clear Quest) (Coordinate the change request to be reviewed and approved by the Change Control Board).
Clear Case build related activities (deliveries, builds, rebasing, baselines)
Knowledge of Clear Case and Clear Quest.
Basic administration and use of ClearQuest (Create users. Manage users and manage forms, structure, backups and monitor licenses in use).
Process and Schedule documentation.
2nd Tier system level and user level support.
Monitor System performance and errors.
Co-ordinate project upgrades, patches and maintenance schedules between all project teams.
Performs competitive analyses (e.g., performs technical research in order to compare Unisys to competitor products and solutions).
Proposes opportunities to develop follow-on business in client accounts and communicates ideas to the project manager.
Leads the technical portion of demonstrations, internally and externally. As assigned by management, assists in Change Request process.
Provides some leadership to junior consultants, including helping them to resolves routine problems.
Functions as the technical lead on small projects or portions of larger projects.
Designs quality control and test procedures. Applies their technical expertise to support the development of the technology architecture and the total system solution.
Requirement and analysis.
Setup and managed Tripwire notifications/pilot.
CGI Federal (November 2007 – November 2008)
Contractor for IRS – NAIC IRS Clearance
Provided a user community consisting of 260 users (30 remote users) with Tiers I, II and III support.
Performed troubleshooting and problem diagnostics, systems configuration, backups and restores, managed user accounts and implemented and tracked software patches and upgrades.
Provided Administration for NT, Windows 2000, Active Directory and Exchange 5.0.
Input and managed trouble calls with Help Desk Ticket System (Remedy).
Maintained User ID and security permission on Active Directory and Exchange.
Install new software and hardware and train users on usage.
Resolve user problems with software applications while eliminating potential hardware failure.
Setup email accounts for employees and troubleshoot current employee email settings.
Troubleshoot LAN Infrastructure - switches, cabling, etc.
Printer installation, user setup & troubleshooting.
Maintains software updates & patches for all hardware & software in the firm
Maintains current and accurate inventory of all IT Equipment - hardware and software.
Add/delete users in all relevant systems.
Troubleshoot minor system problems.
Performed software and hardware upgrades, troubleshooting and repairs on warranty and non-warranty computers, laptops and printers. Installed upgrades for corporate customers and carry in customers.
FANNIE MAE (July 2004 – June 2007)
Senior IT Analyst/Data Center Relocation Specialist/Project Manager
Provided Systems Operations support for Fannie Mae project.
Servicing and supporting the Tape Backup Server.
Scheduling and modifying system thresholds and parameters and system backups.
Performed regression tests on production and development environments and documented results.
Coordinated scheduled system maintenance, upgrades, and builds with administrators, clients, and users.
Created application databases and database replicas (Lotus Notes Domino).
Documented current systems (Hardware and Software) and system or IP changes or swaps using Visio chart.
Configuration Management Specialist/Project Manager (June 2002 – June 1997)
Mixed NT/Unix environment with integration into Clear Case.
Over 100 users and multiple projects were under Clear Case control.
Responsible for coordinating 24/7 release support for all projects.
Responsible for maintenance of the Clear Case VOB database including backups.
Helped with integrating Clear Case with ClearQuest. and installing Clear Case and ClearQuest on users' machines and multiple projects.
Education
Strayer University, Computer Information Systems Certificate 1997 4.0 Grade Point Average
Attended University of Massachusetts - Dartmouth
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