ALIA KHAN

EXPERIENCED PROJECT MANAGEMENT PROFESIONAL

(2000 – PRESENT)

Cell & WhatsApp - +1-404-***-**** - E-mail: adg2a3@r.postjobfree.com

PROFESSIONAL SUMMARY

A result-oriented Project Management Professional with over 20 years of experience in Telecom Industry. A self-starter with strong organizational skills and ability to manage multiple projects simultaneously while maintaining strong client relationships.

Strong understanding of networking especially with major metro and long-distance implementation of fiber network.

Strong understanding of technical skills such as circuits, Dark Fiber, Peering, Datacenter Space & Power.

Proficiency includes Development of strategic customer relationships, vendor management, planning and implementation.

Experienced in Project Finance Management, Contract Negotiation, and Budget Tracking.

Experienced in Telecom management as well as in Internal Projects to streamline the business processes and Administrative roles which included Network Operations, Wireless Engineering, Site deployment & Site Acquisition process.

Managed multiple projects for Wireless, Government and financial institutions.

Managed and Planned Wireless Projects, Administrative Telecom Procedures, MOPs, technical issues and Customer Support and Planning.

Managed multiple projects for Wireless, Government and financial institutions.

Excellent Time Management and problem-solving skills.

TECHNICAL SKILLS

Hands on experience to Review and execute Lit Circuit & Dark Fiber Routes on KMZ's and Reviewing and executing detailed Turn Over Package Details to validate the Services were delivered to the specification in the Contract.

TPM background with knowledge of networking

Detailed knowledge and hands on Experience of cellular technology with interfaces such as 2G/3G/4G/5G, GSM, TDMA, CDMA, LTE and EDGE.

EDUCATION

Master of Business Administration in Network and Telecommunications

Keller Graduate School of Management

Atlanta, Georgia, USA.

Bachelor of Science in Business Information Systems Management (Dean’s List).

DeVry University, Atlanta, Georgia

AWARDS & RECOGNITIONS

Google’s Best Performance Winners Award – (2020)

Awarded Feather in My Cap for organizing FTTH Techfest, a weeklong technical event.

Key Contribution Award (AT&T WIRELESS) – (2007)

CERTIFICATIONS

Project Management Certification (PMP)

AWS Cloud computing

Lean & Scrum.

Introduction to LTE.

NetAct GSM BTS and BSC Rehosting

Roaming Resolution Specialist. COVAD Communications.

1X EV-DO RF Design Engineering and Call Processing Alcatel Lucent License Cl8306

Asset Introduction to RF Planning of 3G-UMTS and WCDMA.

Ericsson WCDMA Radio functionality and configurations.

Ericsson RNC Tech (I and II).

Alcatel RSP 7670.

WCDMA RAN Configuration.

Ericsson 884-1900 Macro O&M

Ericsson GSM DT and Logfile Workshop.

Ericsson AXE Surveillance (Modified)

Ericsson GSM OSS Operation

Ericsson GSM RBS 2106/2206 Configuration.

CAREER PROGRESSION

Sep 9th’ 2019 - Present Senior Program Manager- Google Dark Fiber

Directly Supervised Peak Team Size: 25+ in Hyderabad – India.

Provided Service Delivery Program Management of non-organic dark fiber builds for MDU deployments, Network Centralization deployments for Space and Power, Change Management oversight to facilitate adherence to implementation standards and process improvement.

Worked independently in leadership role with initiative to enhance and innovate better process and procedures.

Proactively monitored risks, issues, and scope ensuring the appropriate level of priority, visibility, and escalation.

Managed vendors for procurement and technical resources.

Performed budgeting and work with a lot of data from future materials requirements.

Provided support to Technical PMs with their materials needs for individual projects keeping in view the project urgency, Provided Logistic of Materials, and work in a fast-paced environment by communicating with all stakeholders.

Worked with various Customer groups and multiple vendors to ensure the timely and accurate installation, delivery, acceptance and documentation of third-party infrastructure components required to meet end to end capacity demands. This included the delivery of leased long haul and metro circuits, metro and long-haul dark fiber, colocation space, power and ISP fiber. Primarily in Optical telecom networks.

Acted as primary vendor delivery contact for the delivery of metro and long-haul dark fiber, leased wavelengths, space and inside plant fiber as necessary.

Acted as primary service delivery contact during implementation and handoff for acceptance of new third party services as well as activation of leased capacity.

Initiated and managed the procurement of network circuits required for metro backbone connectivity.

Ensured capacity being delivered by third party vendors is on schedule, according to specifications and ensuring that downstream teams were prepared to accept the capacity.

Managing circuit delivery exceptions and communicating vendor delivery or network related issues/risks to deployment team.

Obtaining, distributing and maintaining all vendor documentation (order confirmation, LOA/CFA, DLR, completion notification, fiber test results and handover packages).

Jun 16th’ 2017 - Aug 22nd’ ‘2019

National Program Manager - 5G Upgradation – SPRINT

Directly Supervised Peak Team Size: 45+ in Chennai & Bangalore, India.

Program Insight. Replaced legacy Nokia A FD and TD BBUs with FSM4 reuse existing antenna, RRH Power cable, fiber back haul.

Migrated BBU management from SAM-B t NetAct on sprint Network.

Managed the development and implementation process of services involving departmental or cross-functional teams focused on the delivery of Air scale FSM4 and Carrier Add projects.

Solving problems of diverse/broad scope where analysis of data required evaluation of identifiable factors. Determines methods and techniques for obtaining solutions. Monitors the project from initiation through delivery.

Knowledge and understanding with local and long -haul networks, used Sap /SRM.

Understanding the system's scope and project objectives as well as the role and function of each team member to effectively coordinate the activities of the team.

Communicated with lead project manager and/or functional area manager regarding status of specific projects. Monitors budget/spending.

Provided guidance and coaching to lower level employees in organizational methods.

Provided NTP approval from customer and uploaded monthly site list to called off in IPM tool into CUP.

Assembled project team, assigning of individual responsibilities, identifying appropriate resources needed, planned, and developed schedules to ensure timely completion of project.

Senior Program Manager - National Program 5G Upgradation - AT&T Mar 15th’2016 - May 10th’2017

Accountable for delivering the entire customer operational and project scope products and services to the AT&T FSM4 Project within the assigned area of responsibility.

Solely responsible for E2E planning and management of financial and operational performance.

As Project Delivery Manager ensured project/operational management based on PMI principles and in full alignment with Nokia MoM and applicable BL guidelines.

Monitoring of Project team which covered both project type work as well as Care & Network Service and Operations type of continuous customer delivery.

Managed Customer Relationship including financial Management.

Performed 9926 and 9412 ALU BBU swap out all ALU BBU with Nokia BBU in total 25000 sites.

Conducted swap meetings for AT&T FSA for 4 Markets 200 sites

Conducted and Monitored Technical site survey, Installation, and pre-install Integration.

Scheduled Installation and swap of 24000 sites across 18 markets

Managed the access to the toll data.

Resolved AT&T customer facing issues.

Overall management of the Project, Scheduling operations of Nokia market PMs, scheduling and assigning the work to technicians.

Ensured smooth functioning From National Program prospect that how, many sites to be schedule ensuring on track on systematic

Ensuring coordination between PMs and AT&T PMO by conference calls in order to achieve the AT&T target in time.

Senior Program Manager 5G Upgradation - T-Mobile Nov 3rd’ 2014 – Jan 30th’ 2016

Responsible for managing a team of 40 Engineers resources both in USA and India

Responsible for handling Central, South and West Region all SCF creation requests (L1900, L700. U2100 and Modernization)

Attended NI Market Project Meetings. Liaison between FSC and Managed Market Communication (NI PM, RF Lead)-Communicated target delivery dates for each site in the schedule with department market project managers, program managers, and Senior Project Controls Specialist to evaluate schedule (Used target delivery date for batches).

Created project Schedule, work breakdown structure, developed and updated project schedules/plans with actual and forecasted deliverable.

Provided guidance and improved Scope of Work and Pricing on Field Services Agreements for third party vendors performing development services such as Leasing, Zoning, Permitting, and Regulatory Compliance services.

Managed several wireless projects with budgets up to $3 million.

Programmed schedule tracking development of over 100 projects.

Monitored project expenses & costs to ensure compliance within budget.

Addressed & resolved project related issues in real time. Coordinated initiation, ordering, engineering, provisioning, activation & traffic migration with telecom customers across multiple regions.

Coordinated installation and testing activities with customers, including, but not limited to, planning scope of multiple projects and negotiating timelines of installation and testing activities.

Coordinated schematic and design detail, analyzed bid specifications, and led several project teams through Project life cycle.

Monitored project status and facilitated weekly conference calls to discuss project status with customer.

Managed budget, schedule, resources, risks, specifications & scope of work.

Mar 14th’ 2011 – Sep 23rd’ 2014

Implementation Project Manager

Directly Supervised Peak Team Size: 20+ in Network Integration Center.

Managed all aspects of telecom equipment deployment from Customer relationship, project plan of record, project schedule, cost, inventory, and identifying scope creep to the Ericsson CPM.

Engineering and Data Translation documentation CIQ information: ATND, STND, RND TND.

Coordination and submittal of MOP.

Monitored Network equipment deployment and resolving technical issues encountered by the Service Providers.

Ensured that the agreed implementation schedules and guidelines were followed and enforced.

Attended internal coordination and progress meeting, providing updates as needed.

Developed project plans, coordinated resources, supervised project teams and budget controlling.

Assisted the Engineering Department with completing design & documented site survey, test & acceptance & As-Built documents & procedures for the infrastructure and all racked equipment.

Communicated project status, change request, and project deliverable to stakeholder.

Conducted weekly meeting with project team to discuss change request, quality issues, identified risk, assumptions and constraints.

Ensured that quality of the Service Providers work, ordered Q track request for LKF and Scripts from ATNE.

Coordinated activities and ensured that all disciplines directly involved in the project were in line with the Project goals and objectives.

Handling of project resources, scheduling and assigning tasks materials and equipment.

Tracked project status applications and system designs.

Managed vendor contracts, master agreements, cell site leases with any/all existing or potential landlords like public agencies, private corporations, private citizens and non-profit agencies.

Served as main client interface which included provisioning of reports and attending status meetings.

Constantly monitored the development of RFPs, RFIs, Bids, and other such documents for goods and services.

Project Integration Manager.

Planned and designed wireless telecommunication projects which included project survey, feasibility report writing, technical specification and detail project design documents.

Provided cross functional team training, coaching, and mentoring.

Documented project status and issues in Project Management Information System (PMIS) via notes /reason codes.

Prioritized, negotiated, documented, and communicated project timelines to project stakeholders.

Planned project costs as appropriate in PMIS.

Utilized project resource time baseline tools to establish budgeted hours in PMIS.

Ensured that changes to the scope are properly tracked and documented.

Tracked issues impacting performance to budgeted hours in PMIS via notes/reason codes.

Performed financial gates to view profitability plan, impact of changes and results.

Assisted NDI Core Services in Node B Integrations.

Worked in NIC loading TCM provided Scripts on the RNC/RXI/RBS RAN Nodes.

Worked with the Field Engineers to Integrate the RBS and Troubleshooting Transport and Connectivity Problems. End to End call testing of UMTS RAN and LTE RAN elements such as eNodeB, MME, and SGW.

Coordinated the Daily Activities within the NIC. Assisted in Trouble Shooting Problem Sites. Escalated issues via CSR to FLS (First Line Support). Node B Integration. Updated Clear Quest/Site Handler site status and time log. Verified Node B added to OSS.RF Tuning Support with market RF/UTRAN Engineers.

17thJul’ 2010 – 16th Oct’ 2011

Project Manager

Key Responsibilities included working in the operations control center and supporting deployment and Integration until customer turn over. Used tools to create work order scripts for Sprint WMS and WIPS integrate e Node B.

Performed a carrier add to an existing customer (Sprint) site and troubleshoot RSSI and VSWR issues.

Deployed LTE technologies for customers.

Provided technical support to ALU cell site for hardware and software issues.

Worked on the latest radio technology for Remote Radio Heads (RRH).

Configured and troubleshoot ALU WCDMA, CDMA/EVDO and LTE Network Elements.

Provided strong troubleshooting support for the transport network (Alcatel 7750 and 7705 routers.)

12th Apr’ 2009 –10th Apr’ 2010

Project Manager RF Engineering

Worked as Project Manager. The project goal was to test the effect of having fewer spectrums in 850 on 2G because of allotting 4C to UMTS. It involved determining the most efficient way to push traffic from 850 layers to 1900 layer for dual band markets.

Managed complex and multifaceted wireless telecommunications network upgrade projects.

Assisted in the Development / Implementation of new cell site design and configured modifications which included RF propagation, modeling, assisting acquisition and project management efforts, determining antenna configurations and voice/data capacity dimensioning, frequency planning and system integration.

Responsibilities involved were Selection of trial markets, formulation of test plan and assess timelines for trial implementation,

Coordination with market regarding test plan and ongoing activities,

Provisioning of market guidelines on parameter implementation and change execution,

Prepared drive test route including Post processing drive test data, Performed shakedown and Testing between RNC’s handoff.

Aug 11th’ 2000 – 10th Apr’ 2009

Project Manager Translations 3G NSB

Worked on UMTS Packet Core and Switches Network architecture.

Performed ATM, IP and Transport connectivity such as T1, DS3, OC3, OC12 and OC48.

Interpreted Ericsson TND, Nortel CIQ, Engineering Design Package (EDP) from ATT for MSN (Tellabs and ALU boxes) and DACS (Tellabs).

For 3G Universal Mobile Telecommunications system prepared scripts for the Node B (unlock ports, modify/Create IMA Groups, modify/create CVs) ATM Environment, vast experience with 3GT1 adds and IMA Splits pre-checks and Node B rebalancing, and hands on experience on Iu-PS and Iu-CS RNC Rhome; submitted RFP/RFQ.

Demonstrated expert level knowledge of commissioning and integration IuB, IuCS, IuPS and IuR UMTS transport network between various wireless and wire line nodes • Working knowledge on transport design and integration of the Alcatel 7670 RSP-ESE / Tellabs 8600/8860 and DACS products.

Proficient in creating scripts based on ALU/Tellabs/Cisco MSN products for various rehome / rebalance/reconfiguration and template change activities for wireless networks. Understanding of UMTS layer 2 switching concepts and layer 3 IP routing protocols.

Demonstrated highly technical activities with emphasis on specialized large-scale Node-B, RNC and MSN Data Translation projects Focused on both IP and ATM transport to support AT&T wireless infrastructure. This includes Ethernet to Cell (Gig-E) conversions, CISCO SIAD configuration, IUB over ATM growth, MSN rehome and Rebalances, new site builds.

Used Remedy tool to analyze and other support staff create, modify, manage, and update these tickets, including all relevant information from start to finish.

Focused on tickets related to two types of requests or “incidents”: service restoration requests (for reinstatement or repair of an existing service) and service requests (for installation or implementation of a new service)

(Cingular Wireless merged with AT&T IN 2003)

Network Engineer- IV

As Network Engineer IV resolved customer trouble reports related to call-routing translations in the Nortel and Ericsson GSM MSC’s.

Integrated engineered changes to the AT&T Mobility 2G or 3G live Ericsson Networks with an emphasis on ensuring internal and external customer satisfaction including the coordination, implementation and verification of BTS, BSC, Node-B, RNC and RXI rehomes definitions, augments and deletions.

Delivered projects with .5m+ budgets on time, within budget and with excellent customer satisfaction.

Recruited and trained technical partners in all aspects of CSI policies procedures for in building DAS installations. Worked in conjunction with design staff to ensure DAS design met customer coverage requirements.

Project planning, definition of scope, resource requirements, project scheduling, budgeting and tracking communications.

Delivered projects with 3.5m+ budgets on time with excellent customer satisfaction.

Handled project resources, scheduling and assigning tasks, materials and equipment Tracked project status, addressed issues in a proactive and professional manner

Performed Data Translation engineering tasks to handle DT works associated with national network projects for 2G, 2.5 & 3G cell sites for new builds, re-homes/reparenting, retunes, expansions, modifications to support E 911 routes for traffic erlangs/latency and roaming requirement editions made in Ericsson, Siemens and Nortel systems (MSC/BSC/BTS and RNC Nodes).

Used Remedy Tool to create tickets, view assigned work and work info and work history.

Defined E-911 cell parameters for new cell deployments, phase changes, and new PSAPS. Engineer and implement special projects within the network and within the scope of the Mobility RAN DT team. Interface with regional and market personnel to coordinate changes, document testing, and communicate objectives.

Senior ROC Analyst

As a ROC Analyst, assisted both internal customers on foreign carrier’s networks as well as foreign customers on AT&T’s Network while maintaining ticket quotas and reporting trends.

Assisted with creating departmental procedures, and participated in the Root Cause Committee, reporting foreign network trend analysis.

Resolved cases as trouble tickets via Clarify ticketing and CTS systems. Contact customers and resolve or escalate trouble, as necessary.

Proficient with tools such as Vision, Snooper, ROMS, WISARD, Access7, Scoreboard, Care, Telegence Card and Smart Trust.

Coaching other team members, escalating issues to appropriate parties, assisting foreign carriers with service affecting issues on Cingular’s network.

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