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MOHAMMED KHAJA MOIN UDDIN

Hyderabad, India

Cellular# +91-912*******

adg29t@r.postjobfree.com

CISCO ID: - CSCO11514308

Summary

Technical proficiency with result driven accuracy offering progressive more than seven years of expertize in the field of information technologies, focusing merely on technology product line for designs, implementations and troubleshooting cisco data / voice networks. Education

Bachelor of technology (B.Tech), Computer Science and Engineering, 2004 - 2008. Jawaharlal Nehru Technological University, Hyderabad, India. A four-year degree program scheduled for all the basic engineering subjects and majors on software development and computer networks.

Intermediate Education, 2002 – 2004.

Board of Intermediate Education, Hyderabad, India. Two Years of Intermediate Education in Mathematics physics and chemistry stream. Matriculation, 1990 – 2002.

Board of Secondary Education, India.

Regular Schooling with all the general subjects included languages regarded as SSC (state Level) syllabus.

Experience

Saline Water Conversion Corporation. (SWCC), Riyadh, KSA Senior Collaboration Engineer, AUG 2017 – jan 2019.

As a collaboration-consulting engineer for designing, operations, Support, managing of company alcatel/cisco collaboration network.

Working on support L3/2 tickets from the helpdesk for cisco voice/ cisco jabber/ voicemail/ phone/ contact center application issues.

Cisco Voice Remote Support and implementation for varied locations /showrooms giving them unified communication solution to their multiple locations. Page 2

Analysing and reading logs on the systems for any issues and checking updates on the cisco websites on related product software bugs

Analysing for security threads for the related systems and reporting existing problem report to the manager by weekly analyzing the tickets that have been handled by the team in the meeting

Single point of contact with the product vendor (CISCO) and the service vendors with regards to the execution and technical aspects (approvals,availability,feasibility,delivery and handover)

Doing proactive monitoring of all the collaboration servers like CUCM, CUX,CUPS,UCCX,EXPE-C,CMS E-C,TMS,TMSEX,WEBEX

Voice Gateway Configurations on demand changes and all the related activities like updating dial plan as required, gateway configurations.

Almost all the product line of the UC/networks/virtualization with 10.5,9 versions like, CUCM, CUXN, UNITY, VG, CUPS, CMS, expressway c& edge, Telepresence, MCU’s, meeting server cisco Jabber, SolarWinds NPM, Imagicle Billy Blues.

Performing voice network installations and configurations.

Managing team of 12 voice engineers working for level 2 support

Conducting bi-weekly team meetings for charting and initiating daily tasks per member.

Front face to the management for decisions on voice infrastructure and custom design changes.

Defining best standards for monitoring the cisco voice devise with cisco prime collaboration and RTMT with it alerting features.

Saudi Ceramics Co. (SCC), Riyadh, Saudi Arabia.

Network Engineer, Jan 2016 – Jan 2017.

As a Network engineer for design, implementation and managing of company cisco data and voice network.

Remote Support and implementation for varied locations /showrooms giving them unified communication solution to their multiple locations.

Maintaining and managing the networking devices and doing RMA for the defective devices

Creating the AMC for the vendors on included support and contract preparations

Managing the vendor operations and there contracts with tracking records of the SLA information

Conducting technical / non-technical trainings for the users/team

Configuring switches, routers, firewalls and coordinating with the vendors for the passive work and commissioning the new network setups

Documenting the network setup in Microsoft Visio and excel for record keeping

Using SolarWinds VNQM,NPM and cabling testing.

Configuring OSPF,EIGRP,BGP,DMVPN,GRE,VLAN,NPM,SNMP assignments upon change requests

Implemented SolarWinds NPM for monitoring the network and alerting the critical events.

Responsible for administrating the VMware Vcenter 6.0

Voice Gateway Configurations on demand changes and all the related activities like updating dial plan as required, gateway configurations.

Performing voice network installations and configurations. Page 3

Managing voice infrastructure like software, hardware, licenses and third party service providers for the voice service.

Scheduling maintenance windows for any patches, upgrades and backups of the systems.

Finding loop holes and regularly analyzing the performance and logs from the server for any critical errors.

Devising best practices and hardening the voice devices for added security.

Defining best standards for monitoring the cisco voice device with SolarWinds VNQM and RTMT with it alerting features.

Monitering and managing the DATA Center alerts and notifications NetEnrich Technologies Private Limited. (NetEnrich), Hyderabad, INDIA Senior VOIP Engineer, April 2014 – May 2015.

Senior VOIP engineer in one of their NOC based in Hyderabad for Implementation and support the cisco voice / data networks.

Responsible for all the Level 2/3 tickets

Worked as a team member of 3 L2/3 and 9 L1 VOIP engineers.

Working with SLA time-lines to ensure the VOIP cases are handled without missing them.

Following ITIL processes for IT services for support and implementation projects.

Responsible for all the channel business and enterprise business customers’ ticket.

Creating SOP’s, scheduling maintenance windows, work with software development team of Vistara platform

Voice Gateway Configurations on demand changes and all the related activities like updating dial plan as required.

Working in United States time zone and supporting 24X7 on call.

UC with 9.X,10.X versions like, CUCM, CUXN, UCCX, CUBE, UNITY, VG, CUPS, expressway core

/edge.

Troubleshooting, analyzing network related issues and preparing RCA (Route Cause Analysis).

Performing voice network Installations and configurations.

Providing appropriate documentation on involved projects as stated in change management protocol.

Creating and maintaining functional requirements, technical specification documents as required.

Analyzing & developing key components using methodology prescribed techniques.

Communicating and Negotiating with users, business consultants, staff, suppliers in order to provide solution.

King Abdullah Petroleum Studies And Research Center, Riyadh, KSA. Cisco Voice Engineer, FEB 2013 – Jan 2014

As a Network engineer for implementation and support of cisco data/ voice network for KAPSARC Network

Creating High Level designs, low level designs, microsoft Visio network diagrams

And as a team member of network engineers with 9 members in the team

Configuring switches, routers and coordinating with the technicians team for the passive work and commissioning the new network setups

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Configuring routers,switches,wireless controllers,ASA appliance,VMware Vcenter adminsitrations

Configuring OSPF,EIGRP,BGP,DMVPN,GRE,VLAN,NPM,SNMP assignments upon change requests

Voice Gateway Configurations on demand changes and all the related activities like updating dial plan as required.

Weekly backups of cisco servers and networking devices.

Physical monitoring/Security of data center cisco Racks.

Escalation of critical calls to Supplier and co-ordination for closer of trouble tickets with the sub contractors.

Project progress report developing and commissioning of all the voice and data network implementations.

Asset Management & Maintain/Track the inventory of all Servers/Applications/service contracts to support the KAPSARC network.

Conduct Weekly Review meetings with Agenda and MoM.

Weekly and Monthly Performance Data.

Create SOPs for Voice Domain and Conduct trainings and develop Training Materials. Arabian Computer Supplies Co. (ARCOM), Riyadh, Saudi Arabia. Network Engineer Aug 2009 – Dec 2013

As a network engineer for implementation and support of cisco network for small to medium sized business projects and onsite support for data/voice networks.

Creating High Level designs, low level designs, microsoft Visio network diagrams

Doing site surveys, implementation and operations of the network of multiple clients

Configuring switches, routers and coordinating with the technicians team for the passive work and commissioning the new network setups

Testing the network performance using simple tools and fluke cable testing report generation

Configuration changes on the routers and switches for,VLAN,IP, OSPF, NAT/PAT and BGP, EIGRP, SNMP and other protocols.

Designing, implementing and supporting cisco ip telephony and contact center environments for small to complex setups

Deployed, configured and provisioned the following voice products like call manager version 4.3,6.X,7.x,8.x, unity connection 7.x,8.6, unified presence 8.5, contact center express 8.6, expressway core /edge

Voice Gateway Configurations (SIP/ H323/ MGCP/ SCCP) on demand changes and all the related activities like updating dial plan as required.

Cisco Hardware and software used are CP-6921, CP7962, CP-8961, CP-7937, CP7925, UCS- C210M2, CISCO 3945, CISCO 2911, MCS 7816-I5, CISCO 2921, CISCO 3750, CUBE, IOS 15.4.

Manage Phone Installations performing the change requests in call manger and unified servers.

Administrating Microsoft AD,DNS,DHCP L1 MACS

Responsible for the Data Center monitoring configurations on sites

Create Standard operating procedures and training guides to the site managers

Escalation of critical calls to Supplier and co-ordination for closer of trouble tickets with the sub- contractors.

Projects executed, GPT Projects (under this project various clients, worked with two of them), PSBN (prince Saud bin naïf), MOH (Ministry of higher education), NACC (National Anti- corruption commission), UMA (universal Motor Agency), Bank Al Jazirah, SATORP, NSC (National security council), National water company, MODA, SRCA. Page 5

Simultaneous working and coordinating with different kind of projects on daily basis

Accompanied 50% of the travelling and 24X7 on call duties till my service Career Certifications

Cisco Certified Network Professional voice (CCNP VOICE), Cisco Systems Inc.

A Cisco certification for implementing and supporting cisco IP telephony (VoIP) systems. Cisco Certified Network Associate (CCNA),

Cisco System Inc.

A Cisco certification for level0/1 network administration and support Unified Contact Center Express Implementation (UCCX), Cisco System Inc,

Contact center Express implementation certification. VERIFY CERTIFICATES http://www.cisco.com/go/verifycertificate Verification Number for CCNP VOICE: 398754549833JMCL Verification Number for CCNA: 398754549842JLXL

Skills Set

{

Cisco Routers, Switches, Cisco 6506-e, 3850, 3750, 2690, 2960, 3860 Switches cisco 2811, 2821,3901,3945,2901,2911,881, cisco phones CP-6921, CP7962, CP-8961, CP-7937, CP7925, UCS- C210M2 79, CUBE, CUPS, CUCM, CUX, UCCX, ER, VG224/8, Cisco MCU 4505, Polycom video end points like HDX 8000, HDX 7000, VSX 7000A (128), cisco video devices C40, SX20, Cisco 75XMP, EX60, EX90, Vcenter 6, ESXI 6, Imagicle Billy blues, SolarWinds NPM, VNQM, VCS expressway C/E, Computer Networking, windows System Administration VOIP, Wireless 802.11, LAN and WLAN Administration, implementation, design and administration Cisco call manager express, Cisco Call manager 6,7 & 8,9,10,12,11.6 jabber

}

This is to certify that above mentioned information is true to my knowledge. Signature: (Mohammed Khaja Moin Uddin)

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