Customer care

CURRICULUM VITAE

Imthiaz Ahmed

Email:***********@*****.***

Mob:91-934*******

CAREER OBJECTIVE:

To find any suitable position and be an integral part of the company wherein I wish to consolidate upon my experience to be proven & good performer to the organization.

Experience:

From Jan, 2005 to April 2010 in Avis Rent a Car Dubai.(UAE)

From Feb,2013 to June 2015,in Avis Emirates Transport By Luxury Cars.Emirates Airlines Chauffeur Service Dubai (UAE)

From April 2016 to Jan 2018 Al Aziz communication Chennai India.

From July 2018 to July 2020 Al Muttahida Limousine Abu dhabi Etihad Airlines Chauffeur Service (UAE).

Job responsibilities administrative tasks such as billing and coordination, providing customer service, following up with customer inquiries via email and phone, assisting in reservation, ensuring that trips are performed safely and on-time.

oResponsible for ensuring all billings are processed daily and all credit payments are appropriated accordingly.

oProvide general support to associate personnel in absence of Supervisor.

oOversee the process to account for any rejected transactions by making sure they are reprocessed on subsequent days billings.

oInteracts with company relationship mgmt. for any issues related to transaction billings, cc fees, and cc payments.

oAssisting in administrative processes including but not limited to coordination of domestic and international correspondence, coordination of monthly staff meetings, conference calls and/or international travel/meeting plans.

oActing as a liaison with Human Resources/Contracts depts. in processing

oMaintains appropriate files for all legal agreements.

oAssisting with month end processes by creating necessary journal entries to capture accrual amounts.

oAssisting with questions concerning rates.

oServing as liaison between the customers and company.

oAssisting Team Leader in preparation of various reports.

oTransportation arrangements for the various companies guest.

oReserve bookings from companies through phones and emails for the airport pick up and drop off.

oAssigning vehicles and drivers for the trips.

oPreparing the jobs sheet for the driver everyday.

oPreparing the monthly accounts for the transportation.

oPreparing the invoice at the end of the month and send to the certain companies.

oClarify the complaints issues like N/s,delay trips.

oResponse to the Customers complaints issues.

Worked as a Operation staff in Emirates Chauffeur Drive service in Terminal -3, is being a great opportunity that provides ground transportation services for their first & business class passengers, celebrities, corporate clientele, and the general public. We also service individuals and groups to and from the Airport.

oOperating the vehicle through the GPS Vehicle tracking system.

oMonitoring the jobs smoothly.

oSystem will dispatch the job to the vehicle according to their range of location.

oMonitoring the vehicles pick up,delays.

oOperating manually incase any issues like vehicle breakdown or puncture.

oReplacing the vehicle without any delay.

oReporting daily to the Emirates Duty officer.

oIf any issues or complaints give a response and explain the reason for the incident.

o12 hrs duty in a shift basis.

Qualification:

Higher School Secondary

HDCA – Honors Diploma in Computer Application in M.I.E.T Chennai

MS Office.

Strengths:

Ability to work in a fast paced environment.

Ability to multi-task.

Rapid learner.

Good in communication.

Excellent internet skills.

Moderate speed in typing

Good leadership skills.

Proven ability to make sound decisions on a regular basis in high-pressure situations and know when to bring issues, questions, and problems to the manager.

Ethical and reliable.

Solving the issues in a positive manner.

Ability to work under pressure and independently.

Excellent communication and writing skills.

Proficient with computer literate.

Responsible for other duties as assigned.

Personal

Date of Birth : 27-Aug-1980

Nationality : Indian

Marital Status : Married

Languages Known:

Tamil,English, Hindi,Telugu,Malayalam .

Hobbies:

Sports, music and reading.

Contact this candidate