Jeffrey J. Cooper

**** ****** *** • Brookhaven, PA 19015 • 215-***-****

adg26e@r.postjobfree.com •linkedin.com/in/jeff-cooper-4b62581a

DEDICATED HOSPITALITY LEADER

Driven hospitality leader with extensive grand opening experience at premier hotels and casinos

Result driven and engaging hotel and casino leader able to inspire staff to perform at their best. Experienced restaurant manager enthusiastic about delivering unique food and beverage menus to differentiate the guest experience and drive repeat business. A multi-tasker who excels at staff training and recruiting with a history of impeccable customer service. Regularly exceeds sales and customer satisfaction goals.

Key skills include:

Accounting, Budget, and Forecasting

Excellent Communication Skills

Proficient with POS Systems

Food Handling and Safety Expert

Customer Service Oriented

Strong Leadership and People Management

PROFESSIONAL EXPERIENCE

Marriott International., Philadelphia, PA (November 2003 – August 2020)

SENIOR FOOD & BEVERAGE OPERATIONS MANAGER

Responsible for $5 million food and beverage operation. Recruit, hire, train, and coach over 30 staff members, including a passion to develop my direct report managers. Excelled in customer service skills, food & beverage knowledge, P&L critique, and health & safety standards. Implemented staff health and safety standards compliance training program. Ongoing assessment of suppliers and negotiation of new and existing contracts.

Accomplishments:

Oversaw significant capital renovations and launched new food and beverage outlet developing revenue streams, creating gold standards and training new staff.

Successfully redesigned existing inventory system, ordering and food storage practices, resulting in a 3% decrease in beverage cost and higher net profits.

Reduced Labor costs by 6% through controls on overtime, operational efficiencies.

Consistently exceed monthly sales goals by a minimum of 7% by training F&B staff on upselling techniques and by creating a featured food and beverage programs.

Consistently met or exceeded Marriott associate engagement opinion poll for North American region.

Sheraton Grand., Sacramento, CA & Enchantment Resort., Sedona AZ

UPSCALE DINING LEADER

In senior management positions, collaborated with culinary leaders to enhance menus. Worked with beverage purveyors to align wine and cocktail menus to amplify the highest guest satisfaction and improve sales margins. Ensured F&B staff members were able to perform confidently and effectively in all positions by providing real time, in the moment training, coaching, and counseling.

Accomplishments:

Collaborated with James Beard chefs on menu development.

Trained front-line staff on wine and cocktail knowledge.

Delivered productivity and P&L goals while ensuring brand standards met corporate goals.

Implemented e-menu to drive margins and guest experience scores https://emenu-international.com/

Beau Rivage Resort & Casino., Biloxi, MS, Showboat Casino, Atlantic City, NJ

CASINO PROFESSIONAL

Directed large teams of servers, bus staff, and coordinators to provide high quality service for guests of prestigious casinos and resorts. Scope included: guest relations, party planning, staffing, training, cost management, and payroll preparation. Oversaw operations of a room service bar. Responsible for entire room service operation: amenities, hospitalities, marina orders, VIP check-in, and managing high profile client requests.

Accomplishments:

Led the opening of room service at 1800 room resort while providing superior service to high profile clients.

Supervised 190 employees, cocktail servers, bartenders, and bar porters while responsible for payroll, ordering and scheduling of beverage service at the second largest casino floor in Atlantic City.

Extensive knowledge of union contracts.

EDUCATION & CREDENTIALS

Ocean County College, Ocean County, NJ

Associate Degree (Major: Business)

Certifications

·ServSafe Certified

·Responsible Alcohol Management Program (RAMP) Certified – Certification from PA Liquor Control Board

·Wildly Important Goals (WIG/) Champion - Franklin Covey program trainee

References

Available upon request

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