Angelica Haley

**** * ****** **** *** ***

Alexandria, Virginia

Mobile Number: 571-***-****

adg25z@r.postjobfree.com

PROFESSIONAL PROFILE:

Quality work performance, earned a reputation of excellence in customer service and organizational skills as a result of an extensive, professional, and productive career in the transportation and logistics industry. Analytical, detail oriented, and attentive to priorities and deadlines; work well under pressure. Substantial problem-solving and highly developed interpretive skills utilized to make sound judgment. Clear, concise verbal, written and interpersonal communicator, interface well with multi-cultural staff and clients.

PROFESSIONAL EXPERIENCE

Alexander Yellow Cab Company, Dispatcher

Alexandria, Virginia 00/98 – Present

Weekly Work Hours: 40

Provide telecommunication service for 5 taxicab companies and 750-800 independent contractors recognized in the transportation and logistics industry as taxicab drivers with the daily task of providing professional and efficient transportation services to a vast and diverse population.

Provide unparallel flexibility

Punctual: meet targets and deadlines

Operate office machinery: phone, computer, copy, fax, scanner

Data entry: input passenger’s personal and geographical information for current and future booking reservations

Answer calls and communicate with mobile units to send the appropriate response

Assign jobs to drivers as per customer’s request for transportation

Authenticate and process payments from customers via phone to pay for transportation

Apply payments to driver’s account

Increase call center customer service goal by more than 50%

Decrease call center customers hold time by more than 50%

SKILLS:

Communication: ability to communicate clearly and effectively via email, verbally, phone messages, and listening; ability to follow directions and provide feedback

Mediator: respond in a proactive / reactive manner to resolve issues between taxi drivers and passengers in accordance to level of priority

Multitask: Attentive to customers and driver’s needs while performing daily work tasks in an efficient and effective manner

EDUCATION:

Warren County College

Fort Royal, Virginia June 1997

REFERENCE: Available upon request