Objectives

To obtain employment with a company that promotes quality products and provides me with opportunities to meet and exceed assigned goals.

Experience

Esurance, Mesa AZ

March 2015-September 2019

Made outbound customer calls to promote and sell a product or service. Create, maintain and update database of customers with complete information and emails. Assist and support sales, marketing or other departments in handling customer requests and needs.

E-Telecare, Phoenix AZ

April 2003 - March 2014

Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

Education

Start High School, Toledo OH, Diploma

Communication

Typing skills: 65 words per minute

Responsive in a timely manner.

Empathy. Able to interact with someone who is frustrated or unhappy.

Patience. Well practiced to handle customers who might ask several questions, be unhappy or ask you to repeat instructions several times.

References

Paul Arriaga, 602-***-****, Previous Supervisor

Lenora Chambers, (248) 238- 7861, Previous Co-worker