Imtiaz Visram

*** ********* ******, ***** ****, New Westminster, BC, V3L5N9 adg23n@r.postjobfree.com 604-***-**** Linkedin

Summary: Strong Operation Telecommunications Manager who managed large number of technicians for one of Canada’s largest wireless Telecom Company. Responsible for more than $5.0M operational budget. More than 20+ years in cutting edge wireless technology started with SMR(two-way), ESMR to current 4G-LTE platforms

Professional Experience:

06/2010-03/2015 Manager, RF Operations – BC & MB

04/2003-06/2010 Service Manager, RF Operations & Analogue Operations

TELUS, Scarborough, ON & Burnaby, BC

Supported 26*/13 RF Specialists (Vancouver and Winnipeg) with day to day operations and escalations *interim for 8 months

Perform monthly Personal Performance Objectives and Goals

Create SMART objectives with team members to ensure engagement

Interview and hire candidates to ensure correct organizational fit using behaviour based interviewing

Analyzed reports with vendors for network availability to ensure TELUS metrics are met as per our client promise (SLA)

Back up to colleague Managers for of 30+ team members

Ensure RF Specialists hardware and software are up to date and in working condition

Performed training/site tours for newly hired Data, Network (DNA), & Ops Strategy Team

Worked with other departments to ensure build and network assurance are met

Ensured forecasts and budgets are met on a monthly basis

Use fair process to award tenders and contracts for maintenance and other work that TELUS contracts out

Achieved 100% participation and 92% TEAM engagement (up from 81%, 72% from previous years)

03/2000-04/2003 Team Leader, NMC Administration & Analogue Eng Operations

TELUS Mobility/Clearnet PCS Inc., Markham, Ont.

Trained members in a class environment using presentation methods and booklets created for Remedy (ARS), implemented new requests & changes

Alarms configurations from OEMF to ARS, ensured all elements had prime

Prime on E-Biz projects & escalation process between NOC & various IT groups which included attending weekly E-Biz meetings with various groups

Created and updated schedules for team members

Supported 24/7 NOC Surveillance team members

Wrote up individual/team goals for team members

Supported 24/7 NOC on-call for escalations and assistance

Updated Notifications and Escalation Procedures for all regions/elements

Previous Roles held:

Team Leader, Analogue Engineering and Operations

Clearnet PCS Inc., Markham, Ont.

RF Network Support Specialist/Inside Support

Clearnet PCS Inc., Pickering & Scarborough, Ont.

Service Technician / Onsite Technician

Moco Canada Inc. (a division of Clearnet Inc.), Toronto Ont.

Imtiaz Visram

adg23n@r.postjobfree.com 604-786-0875Linkedin

Education:

DeVry Institute of Technology; Toronto, Ontario

Electronics Engineering Technology Diploma

GPA of 3.25 out of 4.00; Dean’s and President’s lists

Technical Skills:

Partnering Through Collaboration – TELUS Continuous Learning

Establishing and Sustaining Team Norms – TELUS Continuous Learning

LSS training - LEAN SIX SIGMA Pink belt – TELUS Continuous Learning

CPR & AED First aid Course – St. Johns’ Ambulance

Microwave Packet Radio/ Microwave Packet Transport 9500 – ALU University Training

Distributed Antenna Systems & Repeaters Training – Deltanode Solutions

Managing Unacceptable Workplace Interactions or Behaviours –TELUS Continuous Learning

7 Habits Managing Yourself, Others, Unleashing Potential – Franklin Covey Canada Ltd

Standard First Aid Course – St. Johns’ Ambulance

Managing Issues, Resolving Conflict –Development Dimensions International (DDI)

Coaching to Performance Expectations, Essentials of Leadership & Coaching session – DDI

HUA OWA01, OWN01, OWK10 – Huawei Training

L2 Advanced IP Networking & UTMS Overview – Award Solution

AC Power Restoration/Generator Hookup – TELUS/Jim Ryan

Rooftop Safety Awareness – Fall Protection Group

Introduction to TCP/IP – Techni.Ca

MetroCell Nortel Cell site maintenance and ATP(KST) – TCI (internal)

PowerOne/Rectifiers – Marconi/Emerson

Alcatel 1630SX DACS Training – TELUS MSO Ops Support (Internal)

Performance Management – TELUS Continuous Learning

Behavior Based Approach to Interviewing – TELUS Continuous Learning

The Leading Edge Management – Clearnet Continuous Learning

Performance Leadership – Clearnet Continuous Learning

Excelling as 1st Time Supervisor – SkillPath Seminars

Fundamentals of T1/T3 Technology/ T1 Technical – Global Knowledge/ADC Telecom

Extra-Curricular Activities:

Participated in TELUS Day Of Giving for the last 10+ years

Drive passenger bus for senior citizens to/from community centers (logged more than 300 hours) for the past 20 years, every year. Requires Class 2 DL

Helped organize Annual community celebration at Toronto International center

Volunteer for the Ismaili Walk for VGH mental health

Ambassador for World Partnership Walk

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